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GennyDixon TowardsMaturity www.towardsmaturity.org/2014benchmark Business Transformation Through Learning Innovation GennyDixon TowardsMaturity www.towardsmaturity.org/2014benchmark LEARNING INSIGHTS Are today’s corporate learning strategies keeping up with the pace of change? M ODERNISING L EARNING : D ELIVERING R ESULTS 2014-15 Towards Maturity Benchmark Study

Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

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Following the release of their 2014 Benchmarking report, Towards Maturity joined City & Guilds Kineo at Learning Insights Live to share the trends of the year, and how the top 25% of those surveys are getting great results.

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Page 1: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Business Transformation Through Learning Innovation

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

LEARNING INSIGHTSAre today’s corporate learning strategies keeping up with the pace of change?

MODERNISING LEARNING: DELIVERING RESULTS2014-15 Towards Maturity Benchmark Study

Page 2: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

For

Less

Delivering

MoreModernise[moh-der-nize]

Verb: adapt (something) to modern needs

or habits, typically by installing modern

equipment or adopting modern ideas or

methods.

Outputs Responsiveness Learning support

where needed Technology

What does a modernised learning strategy look like?

Resources Time

Page 3: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

The 2014 Benchmark

The L&D leader

600+ L&D professionals

74% managers

64% private sector

68% UK

42% multinationals

The learner voice

5000+ learners

84% private sector

84% knowledge workers

Page 4: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

About benchmarking

TM Index

Who is reporting the best results? And what are they doing differently?

THE TOP 10%New for 2014

Page 5: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

NEW MODELS OF LEARNING

IntegrateLearning& Talent

DevelopLearningCulture

TransformTraining

ALIGNING TO NEED

CustomerActivatedLearning

2 Way BusinessAlignment

E Q U I P L & D A S A G E N T S O F C H A N G E

T HE TOWARDS M ATURITY N EW L EARNING AGENDA – A ROADMAP FOR CHANGE

Page 6: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

L&D professionals today want even more

LauraOvertonTowardsMaturity www.towardsmaturity.org/2014benchmark

Page 7: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Resources

1 in 3 Are increasing team size

And their

L&D Budget 19% of budget is spent

on learning technologies

Page 8: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

29% of formal learning is

e-enabled

64%59% e-enable compliance-related training

Reaching more people than ever

Page 9: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Using more technology

200%increase since 2010

19%budget allocated

Delivering efficiency - 17% Cost reduction+21% Volume- 22% Delivery time - 20% Study time

Page 10: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

53% Top Q

63% Top DeckWhat IMPACT are we making

74%77%

90% 88% 87%

51%

34% 33% 32%31%

2010 2011 2012 2013 2014

INCREASING

PERFORMANCE GAP

Page 11: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

We are reporting more barriers

TOP 10 BARRIERS

67% Cost

66% Lack of user skills to manage own learning

64% Unreliable IT infrastructure

60% Lack of implementation skills amongst L&D

58% e-learning too generic

57% User reluctance

56% Line manager reluctance

54% L&D lack knowledge of potential

53% Poor past experience

51% Lack of quality e-learning to support business need

Page 12: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Data-driven decision making

Business leaders use data to:

PredictPlanPersuadePersonalise

L&D leaders don’t!only 1 in 5 use learning analytics or benchmarking to improve service and performance

Data has become likened to oil as the next great natural resource.- Daniel Newman, Forbes July 14

“”

ALI

GN

ING

TON

EED

2 Way BusinessAlignment

Page 13: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Our goal was to achieve complete

transformation and it was imperative that

we achieve it quickly. This is why we made learning and development a catalyst for change. In doing so, we’ve shown that modernising learning

has delivered results that matter to our staff, to our residents and to our shareholders.

ALI

GN

ING

TON

EED

Dr Chai Patel, CBE FRCPChairman of HC-One

2 Way BusinessAlignment

But only 32% of L&D professionals work with business leaders to identify what KPI’s need to be changed

Page 14: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Gaining Market Share17% rise in customer satisfaction

10% improvement in revenueTalent9% reduction in attrition

17% improvement in engagement

14% improvement in productivity

12% reduction in time to competency

Delivering New Products & Services

Change new products & services 23% faster

Roll out new IT applications 26% faster & improve efficiency!

ALI

GN

ING

TON

EED

2 Way BusinessAlignment

Across the last 3 years data…

Page 15: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Balancing organisational and individual needs

88% learners learn from collaboration with team workers

79% from manager support

46% from formal education courses (17% from classroom courses)

55% learn on the way to work

82% want to learn at their own pace

70% from Google

YET ONLY

1/3OF L&D LEADERS KNOW

HOW THEIR STAFF ACTUALLY

LEARN AT WORK…

ALI

GN

ING

TON

EED

CustomerActivatedLearning

Page 16: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Staff

ALI

GN

ING

TON

EED

Are we listening to our customers?CustomerActivatedLearning

31% find self paced e-learning courses useful

85% are downloading apps to a mobile or tablet

80% willing to share what they know using technology

93% of L&D leaders are investing in self paced e-learning courses

Fewer than 1 in 5 L&D are working with tools to build and deliver apps

20% believe their staff know how connect and share

L&D Leaders

Page 17: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

New models of learning:Supporting continual learning at work

What do I need to

get started?

What do I need to

get better?

What do I need to

get out of a fix?

What do I need to progress

my career?What do I need right here right

now?

NEW

MO

DEL

SO

FLE

AR

NIN

G

TransformTraining

DevelopLearningCulture

IntegrateLearning& Talent

45%Skills

diagnostictools

12% content curation

30%Micro-

content

26%MOOCs

42% 70:20:10

Page 18: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

NEW

MO

DEL

SO

FLE

AR

NIN

G

TransformTraining

DevelopLearningCulture

IntegrateLearning& Talent

21% Blend range of technologies

14% Actively encourage sharing

19% Reinforce on-boarding

85%

67%

67%

Page 19: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

More mobile, more social …

21%

7%

36%

47%

74%

2006 2008 2010 2012 2014 2015 2016

Percentage using mobile devices

Actual Linear (Actual)

11%

45%49%

59%

2010 2012 2014 2016Predicted

Third party social media

NEW

MO

DEL

SO

FLE

AR

NIN

G

DevelopLearningCulture

Page 20: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

… more problems?

Who allows access to third party social networks?

58% of private sector

64% of public sector

70% of not-for-profits

58% worry about wide variation in personal technologies

52% report IT/security issues

18% say their L&D staff won’t facilitate social learning

17% say their learners are unwilling to share with each other

85% of Top DeckNEW

MO

DEL

SO

FLE

AR

NIN

G

DevelopLearningCulture

Page 21: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Is social media the answer?N

EWM

OD

ELS

OF

LEA

RN

ING

DevelopLearningCulture

18% know how their learners are using social media

outside the workplace to share ideas (55%)

16% actively encourage learners to collaborate in

building knowledge resources, using tools such as

wikis, forums, podcasts and videos (64%)

20% believe their staff know how to work together

to productively connect and share knowledge (70%) 62% using apps for social

networking

Page 22: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

No – but Blended learning must be part of it

Video

Learning from peers

User generated

content

Social learning

Gamification

Assessment

NEW

MO

DEL

SO

FLE

AR

NIN

G

TransformTraining

68% use best practice video

86% use live online learning

43% support User Generated content

49% use external social media

23% use games and simulations

74% use online assessment

Page 23: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

BO

OST

ING

AG

ILIT

Y

Simplify

• 43% know what technology-enabled learning their IT systems can deliver (71%)Harness what you have

• 44% learners can choose to learn at places convenient to them (69%)Make it easy

• 16% ask line managers the extent to which the learning points have been applied at work (41%)Make it relevant

• 43% regularly review programmes and check that they support and enhance organisational goals (78%)Eliminate noise

• 38% ensure there is a communications plan for all key stakeholders (73%)Be clear

The challenge for L&D

Page 24: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Building L&D skills

Fewer than 1 in 2 provide CPD for their L&D staff (3 out of 4)

Fewer than 1 in 6 have the skills in house to use social media effectively (1 in 2)

Page 25: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

BO

OST

ING

AG

ILIT

Y

RespondFaster

#1 motivating factor for learners to learn online

1. To be able to do my job faster and better

L&D agree they deliver

in time to meet the

needs of the business

“I want to be able to do

my job faster and

better”

51%

47%

Page 26: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Flat-lining? Blend different

technologies

Reinforce on-boarding

Identify business KPIs

Encourage sharing

Comms plan in place

87%

7%

7%

7%

Page 27: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

So where do we go to getback in the flow?

Stagnate[staɡˈneɪt]

Verb: cease to flow or move; become

stagnant; cease developing; become

inactive or dull

……NOT AN OPTION!

Page 28: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

SECRETS FROM THE TOP DECK

……sssh!

Page 29: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Top DeckareDelivering

TOP DECK

Avg.

TOP DECK

Avg.

TOP DECK

Avg.

Speed up and improve the application of learning back in

workplace

Provide a faster response to changing business

conditions

Increase on-the-job productivity

65%

21%

24%

62%

72%

28%

Page 30: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

DNA OF THE

LEARNING LEADERS

• Alignment (and resourcing)• Active learner voice• Design beyond the course• Proactive in connecting

Page 31: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

I encourage business and learning leaders alike to use the evidence from the Towards Maturity

Benchmark Study to challenge traditional thinking about learning,

performance, talent, technology and change….

Dr Chai Patel, CBE FRCPChairman of HC-One

Page 32: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

A last word on Leaders….

43% senior managers demonstrate a commitment to learning (91%)

26% of top managers are seen to use technology-enabled learning (73%)

Less than half e-enable at least part of their leadership training (two-thirds)

27% of all training for directors / senior managers is entirely face-to-face

Please join our research panel – take part in the Towards Maturity 2015 Leadership study – open now

How can we build the leadership skills today to prepare organisations for success tomorrow?www.research.net/s/TMLeadership

Page 33: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark

Download your free e-book thanks to our amazing Ambassadors:

Time to act! #Gettheedge14

www.towardsmaturity.org/2014benchmark

[email protected]: New Learning Benchmarks

Page 34: Learning Insights Live Nov 14 - Towards Maturity - Moderninsing Learning

GennyDixonTowardsMaturity www.towardsmaturity.org/2014benchmark