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Lean-Insight.comLean Six Sigma Training

Part 13

Training Centers: Bangalore, Chennai and Hyderabad

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KANO Model (Cont)

Analyze & BrainstormResearch Plot &

Diagram Strategize

•Research available data sources•Determine data collection strategy•Design data collection instruments •Collect and summarize data

•Analyze results from data collection•Brainstorm list of features and functionality•Develop Functional and Dysfunctional Questionnaire•Distribute Questionnaire

•Develop Customer Requirement Matrix •Record Questionnaire results in Matrix and Summarize•Plot results on Kano Model

•Determine Project selection•Product Development•Service Development•Identify Marketing Strategy

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KANO Model (Cont)

Must Be’s - Focus Groups, Lawsuits and Regulations, Buzz on InternetSatisfiers - Competitive Analysis, Interviews, Surveys, Search Logs, Usablity Testing, Customer ForumsDelighters - Field Research, Marketing/Branding Vision, Industrial Design, Packaging, Call Center Data, Site Logs

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5 Whys?????Lean-Insight.com

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Defect Root Cause Analysis

• All processes generate defects! The defect may be caused by:– Material – Operator – Machine – Capacity

These, however, are not the true root causes of the defect.• You must ask why 5 times to get to the true root cause:

– Defect! Why? Operator error• Why? Mislocated part• Why? Locator was worn• Why? Locator not heat treated• Why? Not called out on tool drawing

– Tooling – Environment – Methods

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8 Quality Management Principals

Quality Management Principals The eight principles of the quality management reflect the experience of leading top managers. They provide assistance in focusing on objectives, on Systematic Leadership & on the continual improvement of the performance.

CLIPSCFM1. Customer focus2. Leadership3. Involvement of People4. Process Approach5. System Approach towards management6. Continual improvement7. Factual approach towards decision making8. Mutual beneficial supplier relationship

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1. Customer Focus

Consistent customer focus is the single most essential factor of the every business success. Being “Best in class” means predicting and exceeding customer expectation. The whole company organization needs to be aligned accordingly.

1. Your customers needs are understood throughout the company2. Your internal company is directly linked to customer expectations3. You improve your company’s ability to fulfill customer needs in day-to

day activities4. You ensure that your employees have the necessary knowledge & skills

to satisfy your customers

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2. Leadership

The degree to which the purpose, focus and internal environment of an organization fit together is a question of Leadership. Managers create the internal environment in which people develop their skills and apply them for the benefit of the entire organization. Important tools to achieve this are management by example, the consideration of involved stakeholders inside & outside the organization & the development of a clear vision of the organization’s future.1. You develop & communicate a clear vision of your organization's future2. You translate your vision into measurable goals for the Organization3. You involve your employees in the realization of your company goals4. You have a motivated, competent & stable staff

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3. Involvement of People

Every organization is only as good as its employees. To allow them to apply their abilities & release their potential, its necessary to involve them in the decision making process. Doing that requires promoting commitment & problem solving skills on all levels and to encourage the employees to take the initiative in seeking opportunities for the improvement.1. Your employees contribute actively to the improvement of your

business strategy2. Your employees adopt the organizations goals as their own goals3. Your employees are involved in decision making & improvement of the

processes4. Your employees are more satisfied with their work & devote their

individual development potential to the service of your organization

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4. Process Approach

Results can be achieved more efficiently if necessary activities and resources are bundled and managed as a process. For this purpose, individual process steps needs to be defined, inputs & outputs determined and the interfaces with the organizations function identified. Finally, in order to ensure the smooth running of organizational processes , possible error causes need to be identified and responsibilities determined.

1. Your processes ensure achievement of planned results and efficient use of resources

2. You take advantages of improvement potentials because you are aware of the essential success factors

3. Consistent emphasis on process orientation helps you to reduce cost & prevent errors

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5. System approach to management

Each organization is the complex entity; that is why it is important to identify, manage & understand individual processes & their interaction within the organizational workflow. This is the only way for organizations to establish objectives effectively & efficiently.

1. You develop extensive and ambitious business plans, which combine functional & process aspects

2. Sub goals of individual processes become aligned with the main goals of your Organization

3. Monitoring the effectiveness of individual processes allows you to better identify error causes and improvement potential

4. You co-ordinate competencies and responsibility for superordinate goals, avoid any overlapping of competencies and stimulate teamwork

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6. Continual Improvement

“If you cease to improve, you cease to be good”. “Behind this simple statement lies the realization that competence and quality are not static, but dynamic values; that applies to organizations as well as to the people working there. That is why it is important for the success of an organization that continuous improvement of product & system becomes the ultimate goal of each employee.

1. You combine continuous improvement & strategic planning for more competitive business plans

2. You set realistic measurable and ambitious goals for the improvement & provide any necessary resources

3. Your employees become involved in the process of continual improvement

4. All employees of your organization are capable of improving products, processes & systems

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7. Factual approach to decision making

Efficient decision are bases on the analysis of the data & information. Appropriate decisions, bases on experience and entrepreneurial intuition, can only be reached when these data and information are reviewed & verified continuously.

1. You develop your company strategies bases on facts & information2. Taking into account relevant comparative data, you pursue more

realistic & more ambitious goals3. You make use of recognize methods for data analysis, making result

available where appropriate. You optimize your company processes & system performance, taking into account data & information, manage improvement processes & prevent future problems.

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8. Mutually beneficial supplier relationship

All things are interdependent; organizations particularly depend on good business relationships with their suppliers. This is the only way for both parties to make the maximum contribution to the creation of mutual value. Indispensable to that end is transparent communication, agreement on common goals while taking account of the customer interests, & cooperation in the development & improvement of products.

1. You increase your competitive advantage through the develop of strategic partnerships with suppliers

2. You develop more ambitious goals by including your suppliers in your planning at an early stage

3. Through improved relationship with suppliers, you ensure reliability, punctuality & error free compliance of incoming goods

4. You develop & strengthen the performance capability of your suppliers through training activities & joint efforts towards continuous improvement

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If you are looking for Six Sigma training in Bangalore along with certification visit: http://lean-insight.com/six-sigma-training-bangalore/