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By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
By Veronica ThomasDirector, Digital LearningExecutive EducationColumbia Business School
LEADING CHANGE
STARTS WITH
LEARNING TO ASK
QUESTIONS
1
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
Change Hurts• This is the elephant in the room
and a simple truth that is often
lost on sponsors and advocates
of change.
• The disconnect between
ideation and execution comes
from a failure to ask questions.
2
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
Questions to ask beforeimplementing change
•We are doing this
because....?
•We will know we're
successful when...?
• The worse thing that
could happen is...?
3By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
The need or justification
for change should be
driven by a need to serve your
audience better, but your
ability to serve your audience
better depends on how well
you really know them.
• Our audience is...?
• Our audience
needs...?
4By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
Where’s our proof?
5
• How do we actually know what we thinkwe know about our audience?
• Have we challenged or allowed our assumptions to be challenged?By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
When it comes to meeting our audience’s needs…
The current capabilities and
resources we have are...?
_____________________
_____________________
_____________________
The capabilities and resources
we will need are…?
_____________________
_____________________
_____________________6
Have we assessed our capabilities?
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
•Our current obstacles in
meeting our audience’s
needs are...
•Our potential obstacles in
meeting our audience’s
needs may be...
7
What’s blocking us?
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
Potential barriers to online learning from the learner perspective
• Content irrelevant to interests or needs
• Teaching approach and learning style mismatch
• Blurring of work life development boundaries
• No accountability, reward or recognition
• Underestimating learning workload
• Poor time management skills
• Travel for work
• Family or Personal crisis
• Internet unreliability
• Language
• Intellectual insecurity, shyness or reservations
• Lack of technical efficacy
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
Pulse check• I'm feeling __________
about this venture.
• My team is feeling __________
about this venture..
• My organization’s senior
leadership is feeling __________
about this venture.
9By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
By Veronica Thomashttps://www.linkedin.com/in/veronica-thomas-50b26a31
Why ask why?
10
Because change hurts, and you owe it to yourself and the teams or organizations you lead to be a thoughtful and disciplined agent of change rather than a steamroller of change-for-change’s-sake—which inevitably leads to employee burnout, decreased morale and increased turnover rates.