1.0 Strategy• Problem• Purpose / objective• Policy• Governance• Culture• Risk

3.0 Infrastructure• Facilities• Equipment• Repositories• Instruments• Software• Networks• Hardware

5.0 Delivery• Mode• Facilitation• Style• Techniques• Access Control• Accessibility• Personalisation

7.0 Continuous Improvement• Feedback• Performance mgt• Review and Audit• Benefits realisation

Components of a

Knowledge Management

System

6.0 Knowledge• Source• Authenticity• Reliability • Sufficiency• Currency• Stewardship/

Ownership• Review • Security• Taxonomy/

Catalogue• Disposal

2.0 Actors• Owner• Source• Clients• Managers• Enablers• Boundary Spanners

4.0 Functionality• Logic • Business Rules• Transformation• Integration• Tailoring• Administration• Reporting• Procedures• Content Mgt