Welcome New Employees

By Kaitlin Kitchens

Answer with Hello this is ____ speaking with

Awesome Insurance, how may I help you? Talk with a smile on your face, this prevents

the caller from feeling like you are bored because smiling makes you more upbeat.

When closing a call, make sure to say thank you and ask again if there is anything else you can assist he/she with.

Proper Telephone Etiquette

When leaving a voicemail, state your name, our

company, the reason for calling, whom you wish to speak to, and a callback number.

In an email, address the recipient by name, establish your identity, state your purpose clearly, avoid slang and text lingo, and make a proper subject name.

If using speakerphone, advise the person you are speaking with that they are on speaker and who can hear in on the conversation.

If you are on a conference call, avoid talking over others but do not not say anything during the call, make yourslef noticed.

Electronic Etiquette

Do not take advantage of the copy machine. Only print as many as you find necessary. If there is a jam or other problem, report it

immediately. Do not use the copy machine for leisure use, it

is purely professional

Copy Machine

Before making an international call, make sure

you are speaking with someone that is fluent in English.

Be polite and pleasant, they may have different customs, so be respectful.

Be prepared for what you are going to say and have prepared answers as well.

International Calling

Before calling across the country or to other

countries, keep in mind of the different time zones.

We do not want our company to be the ones who call in the middle of the night, (which they would not answer).

Time Zones

Be respectful Think of what you are doing Ask yourself if you should do this or not Represent our business well.

All in All