Slides presented for a webinar on November 7, 2011 for HR.com. Lots of tips and ideas on creating more engaging elearning without busting the bank.
Text of Kineo Engaging Elearning
1. Designing Engaging Elearning:Tips to yawn-proof your elearningwithout busting the bank
2. At a training department near you, SMEs are handing off their slide decks. 3. Youre the training manager who has to helptransform that dump into elearning. 4. Youve got three short weeks to build it, buttheres too much to do!*Time* ticking away: http://www.flickr.com/people/mike9alive/ 5. You want a more streamlined process andbetter eLearning outcomes. 6. Help your team yawn-proof your elearning withoutbusting the bank with these eight top tips. 7. How long have you been involved withelearning projects?I havent worked on any yet (thats why Imhere!)0.1-1 years2-5 years6-10 years10+ years 8. Get their attention. 9. 1 Get 2 Set attention direction6 Action 3 Presentand informationsupport 5 Assess4 Exemplify and and Summarize practice 10. Case Study: The Vacation PolicyIn keeping with the overall control environment and to ensure compliance with internal control guidelines issued by its regulators, AceFinancial has a Global Investment Bank Vacation Policy. In EMEA, the requirements of this policy (which are set out below) also apply to the Private Bank, AceFinancial Partners and the Chief Investment Office. TSS staff are required to comply with their own LOB policy. In summary, the policy requires certain employees in sensitive positions (Designated Employees) to be out of the office for a specified period of time each calendar year... 11. 1 Get 2 Set attention direction6 Action 3 Presentand informationsupport 5 Assess4 Exemplify and and Summarise practise 12. Object to learning objections. 13. Do your programs typically include a slideupfront that details the specific learningobjectives of the course?YesNoI have no idea! 14. Traditional objectivesAs a result of attending this session you will be able to: Identify three case studies of Fortune 1000 companieswho are successfully using social learning models Define the three models of social learning and how thesemap to specific strategies and tools Evaluate the pros and cons of different socialinterventions as solutions to specific kinds of learningchallenges Describe their own personal experience in using socialmedia as a practitioner 15. Set direction 1 Get 2 Set attention direction6 Action 3 Presentand informationsupport 5 Assess4 Exemplify and and Summarise practise 16. Set direction 1 Get 2 Set attention direction6 Action 3 Presentand informationsupport 5 Assess4 Exemplify and and Summarise practise 17. Set direction 1 Get 2 Set attention direction6 Action 3 Presentand informationsupport 5 Assess4 Exemplify and and Summarise practise 18. Get the best stories. 19. Make it hurt so good. 20. Do your programs always include a FINALTEST?No, thats too much work ;)Yes, otherwise how can we be sure theyvelearned?Depends on the content.I have no idea! 21. Question 1 of 524:1. There are ___ Customers types serviced by ACME. 22. Question 2 of 524:These customer types arei.________ ____ ______;ii._____ ________ _____ ;iii. ________ ____ _____;iv.______ _______ ________ (___) ____________; andv. ______ __________ ____ _______ ____ _____. 23. Question 3 of 524:True or False?Small Business Owners would benefit from the service ACMEoffers of managing money and good accounting records 24. If I had to live my life again, Id make the same mistakes, only sooner.~ Tallulah Bankhead 25. Dont be tone deaf. 26. As caf staff, its compulsory that youmaintain quality of produce and serve it asspecified by the Quality Food Manual. Bythe end of this training you will understandhow to serve every food type according tothe standards. 27. BORING! 28. Our specials today are cold baked beans, burnttoasties and delayed jacket potatoes.Oh, and we have no soup. (We forgot to put it on.)Anything take your fancy?Customers expect great hot food at our caf - theyknow its made from our own high quality M&Sproduce. To be a hot food hero, you need topresent it, cook it, and serve it perfectly. 29. True Confessions Time:Whats the most boring training programyouve had to take or been a part of?(type your answers in chat) 30. Our 5 rule frameworkTone matters no matter what the content. Weve put together a 5 ruleframework to help you write engaging, exciting and yawn proof content. 31. Our 5 rule framework1. Keep it light2. Give it spirit3. Have a conversation4. Call for action5. Be adult 32. 1. Keep it light 33. Short, snappy, to the point. And dont be afraid to have fun.Less ofThis e-learning module is designed toexplain the principles and practicalrequirements of the 11 step process More ofNeed to get your head around ourprocess? Youre in the right place. OrProcess boring, right? Wrong. This onewill help you, all 11 steps of it. See it tobelieve it. 34. If Id had more time, I would have written ashorter letter.Blaise PascalT.S. EliotMark Twain 35. Any challenges that you can see withtrying to keep it light in yourorganization?(type your thoughts into chat) 36. 2. Give it spirit! 37. Make it energetic, driven, engaging.Less ofNow that you have covered the basics ofcustomer service, in the next section you willlearn how to deal with customer issues.More ofYoure one step away from maximising yourskills, but theres a problem a customerone in fact. Click next to put your serviceskills to the test. 38. 3. Have aconversation. 39. Direct, clear, dialogue, questioning. Less of Negotiating effectively is an important skill that we all use on a daily basis You talking to me?More ofWhen was the last time younegotiated something?Maybe it was more recentlythan you think. 40. 4. Call for action! 41. Give direction, focus on actions and tasks its what happens next that counts.Less ofYouve now completed this section onPBX sales. Go back to the menu tomake another selection.More ofNow review your own client list. Whocould benefit from the PBX product?Plan the time to call them now. 42. 5. Be adult. 43. Learners are busy professionals treat themthat way. Adult to adult - dont patronise. Less of By now you have learned You must do This will take 90 minutesMore ofTake 5 minutes to find out how to run effective meetings. 44. What does it look like? 45. Light touch colloquialA little pun links to later content 46. It could have been so much more formal.. 47. Getting to the point quicklySet up in 3 sentences. Professional, to the point,not a word wasted. 48. Having a conversation Can I ask you an interesting question? Can I tell you a story? Can I take you on a journey?*I dont know can you?*metaphorically. Not in a weird way. 49. Having a conversation whats on your mind? 50. Not Does O2 offer technical support?, butThe question isconversational - dialoguewith the learner 51. The question has narrative and pace Easy tiger 52. Its all about you 53. A more relaxed tonethan you expect in compliance.Light touch but gets thepoint across 54. You want actions? Ill give you actionsEach one about action 55. It doesnt have to be clever just clear Crisp and professional Things that real peoplecare about - not stiff learning objectives. 56. Lets review the 5 rule framework1. Keep it light2. Give it spirit3. Have a conversation4. Call for action5. Be adult 57. Make the graphics count. 58. Think outside the course. 59. 1 Get 2 Set attention direction6 Action 3 Presentand informationsupport 5 Assess4 Exemplify and and Summarise practise 60. Space out. 61. Lets review! 62. Get their attention. 63. Object to learning objections. 64. Get the best stories. 65. Make it hurt so good. 66. Dont be tone deaf. 67. Make the graphics count. 68. Think outside the course. 69. Space out. 70. Poll:I learned something new today that I think Illtry out on my next project!-Yes!-No. I knew all of this already.-Maybe. But I need to know more. 71. www.kineo.com 72. Keep the conversation going on LinkedIn:http://www.linkedin.com/groups?gid=3724233&trk=hb_side_g 73. Get lots of free stuff on the Kineo website:www.kineo.comemail: [email protected]: cammybeanBlog : http://cammybean.kineo.com/email: [email protected] 74. Yawn proof your elearning without busting thebank by Kineo is licensed under a CreativeCommons Attribution-NonCommercial-ShareAlike 3.0 Unported License.