Key Performance Indicators -EAM

Submitted by Apurva Mittal

20141009

What is KPI??? A Key Performance Indicator is a

measurable value that demonstrates how effectively a company is achieving key business objectives.

Organizations use KPIs at multiple levels to evaluate their success at reaching targets.

High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing. 

• Improve personnel’s understanding of KPIs.

• Improve personnel’s awareness of maintenance performance.

Objectives of KPI

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Characteristics of a good KPI KPI is always connected with the corporate goals.

A KPI are decided by the management.

They are the leading indicators of performance desired by the organization.

Easy to understand

A KPI need to be:

Specific

Measurable

Achievable

Result-oriented or Relevant

Time-bound

KPI w.r.t Employees Employee Turnover Rate (ETR) Percentage Of Response To Open

Positions Employee Satisfaction

KPI w.r.t Manager Profit Cost Sales By Region Expenses Vs. Budget Customer Lifetime Value (CLV) Number Of Customers

KPI w.r.t Department No. and type of maintenance required No. of orders delayed due to stock out Mean time to repair Mean time between failure % Availability of equipments

Bibliography en.wikipedia.org/wiki/Performance_indicatorwww.investopedia.com/terms/k/kpi.aspkpilibrary.com/www.smartkpis.com/