Chief Administrative Officer City of Memphis

Chief Administrative Officer City of Memphis

Josh ShumakerJosh Shumaker

Roles and Responsibilities

Acts as “City Manager” - oversees administrative operations on behalf of the mayor

Divisional proposals presented to CAO before consideration by mayor and council

Mayor tasks CAO with special assignments and duties

Responsible for service centers: Auditing, Information Services, and Mayor’s Citizens Service Center

Division Consolidation

Promote efficiency and transparency in government services

Budget

Personnel

Parks, Public Services and Neighborhoods, Community Enhancement

Division Consolidation

Presentation to Mayor Wharton, City Council

Results of consolidation:

Creation of Parks and Neighborhoods

Community Enhancement dissolved

Loss of two division directors

In wake of budget constraints, move approved by Mayor Wharton and council - promoted by CAO

Division Consolidation

Example slide:

Memphis 3-1-1

Memphis 3-1-1 is designed to help citizens access information related to non-emergency concerns or issues.

Acts as one-stop for residents to inquire about among others, street maintenance, traffic issues, sanitation, and city payments.

Integrating with M.C.S.C.

New York City, Chicago, Denver, New Orleans

Memphis 3-1-1

In establishing 3-1-1, specifically:

Logistics related to best practices

Policies and procedures

Oracle

Additionally, team site visits to comparable operating centers

Mayor’s 100 Days Initiative

Create safe and vibrant neighborhoods

Grow prosperity and opportunity for all

Invest in young people

Advance a culture of excellence in city government

“This is our moment. This is our time.”

Researched and compared ‘100 Days’ with other big city mayors.

Other Relevant Projects...

Tiger IV Grant Application

Anti-blight efforts

Memphis Aerotropolis

Emergency management division plans

Mayor’s Millennials - Leadership Academy

Mayor’s Innovation Team - Bloomberg Philanthropies

Questions?