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It’s Hard to Say GoodbyeLessons learned from a whole lot of sunsetting
Jacqueline Whyte ApplebyActing Assistant Director
Scholars Portal
@jwhyteappleby
Adventures in sunsetting
Said goodbye to Illumina search engine in 2011 (21 institutions)
Said goodbye to RefWorks in 2015 (70 institutions)
Biggest lesson
Much of your burden can be alleviated by a planned, targeted communication strategy
100%
85%
Developing a communication strategy
Don’t just talk about it — put it on paper
Who needs to know?
How are they going to find out?
When can they know? When should they know?
What do you actually want to tell them?
Developing a communication strategy
What is the story you want to tell?
“We’re expanding our range of options!”
“We will be ending support for Tool X”
“We’re upgrading to Tool Y!”
“Shhh….we don’t want to do this anymore”
The slide where I talk about fallout
Why did it work?
We got very targeted feedback from our users
We had a lot of time (more than we thought we’d need)
We lied boldly about our deadlines!
…There was a lot less of it than we anticipated
