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Skillogic ITIL CSI Certification Training
Purpose, objective, scope and value to business
The content of service transition in ITIL service
lifecycle
The approach to CSI
The business question to be asked to ensure that a
CSI initiative is warranted
The content of CSI in the IITIL service lifecycle
The inputs and outputs to CSI
Skillogic ITIL CSI Certification Training
How the success of CSI depends upon an understanding of change within an
organization
How the success of CSI depends upon an understanding of change within an
organization
How the CSI register supports the application of CSI
How CSI drivers the adoption of, and is influenced by service level management
How knowledge management is a main element of any improvement initiative
How the Deming cycle is critical to both the implementation and application of
CSI
How CSI can make effective use of the various aspects of service measurement
How frameworks, models, standards and quality systems fully support the
concepts embodied in CSI
The seven step improvement process
1. Purpose, Objective, Scope, Value to business
2. Policies, Principles & basic concepts
3. Triggers, inputs, outputs & Interfaces
4. Critical success factors and key performance
indicators
5. Challenges & risks
When to use assessments and what to assess
How a gap analysis can provide insight the areas that
have room for improvement
Benchmarking
Service measurements
Metrics
Return on investment
Service reporting
How problem management supports the activities of CSI
How knowledge management supports CSI
Service owner
Process manager
Process practitioner
CSI manger
The nature of the activates and the skill required for
seven-step improvement process
Comparing the CSI manager with other relevant roles
How the responsibility model (RACI) can be used
when defining roles and responsibilities in CSI
The technology and tools required and how these
would be implemented and managed to support
CSI activities such as performance
Skillogic ITIL CSI Certification Training
Critical considerations and where to start
The role of governance to CSI
The effect of organizational change for CSI
A communication strategy and plan
Skillogic ITIL CSI Certification Training
Challenges facing CSI
The appropriate critical success factors for CSI
The risk associated with implementing CSI
Skillogic ITIL CSI Certification Training
Review of key concepts
Skillogic ITIL CSI Certification Training
Call us
USA : +1 646 666 3184
CANADA : +1 581 703 0933
UK : +44 203 608 9889
NETHERLANDS : +31 85 888 2556
INDIA : +91 740 660 9000
Email : [email protected]
For more details about ITIL CSI Certification Training in Hyderabad visit: http://in.skillogic.com/itil-training/itil-certification-hyderabad
Skillogic ITIL CSI Certification Training
