TQM Key Elements

4/28/2014

1 ITFT College, Chandigarh

Elements

• I. Foundation –: Ethics, Integrity and Trust.

• II. Building Bricks –: Training, Teamwork and Leadership.

• III. Binding Mortar – : Communication.

• IV. Roof –: Recognition.

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Ethics

• Establishes a code of conduct. Good / Bad

• Individual v/s Organizational Ethics

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Integrity

• Honesty

• Morals & Values

• What Customers Expect & what they deserve

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Trust • Encourages commitment

• Essential to ensure customer satisfaction

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Training

• Ability to perform in teams

• Problem solving

• Decision Making

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Teamwork

• Quality improvement

teams or excellence teams

(QITs)

• Problem solving teams (PSTs)

• Natural work teams

• (NWTs)

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Leadership

• Supervisor to lead the team

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Communication

• Downward communication

• Upward communication

• Sideways communication

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Recognition

• huge changes in self-esteem

• productivity,

• quality

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Let us Discuss !

• What are the different Elements of TQM?

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