HOTEL HOUSEKEEPING

Roles of Housekeeping Dept.: Guestrooms

Public spaces

lobby areas / public restrooms / front desk areas / management offices / game rooms / exercise areas / pool & spa areas / employee break rooms & locker rooms / selected meeting & food service areas

Roles of Housekeeping Dept.: Guestrooms(continued…)

Clean & Vacant

Room vacant, has been cleaned and can be assigned to guest

Occupied Room registered to a current guest

On-Change Room vacant but not yet cleaned

Do not disturb Room is occupied but not yet cleaned, due to guest request not to be disturbed

Sleep-out Room reported as occupied, but room was not used, and guest may have left

Stay-over Guest will stay in room at least one more night

Room status terminology

Roles of Housekeeping Dept.: Guestrooms(continued…)

Due-out Guest has indicated that is last day he/she will use room

Check-out Guest has departed

Out-of-order Room is not rentable, thus not assignable

Lock-outGuest’s items still in room, but guest will be denied access until management approval of re-entry

Late check-out

Guest has requested and has been allowed an extension of regular check out time

Room status terminology (continued…)

Roles of Housekeeping Dept: Laundry

Laundry areas

laundry preparation areas/ laundry supply closets/ guest linen, terry and supplies storage areas

Managing “On Premise Laundry (OPL)” and its effective operation

Housekeeping Dept. & Executive Housekeeper’s role

Laundry often represents one of the hotel’s largest expenses.

Organization Chart for a Housekeeping Department, Large Hotel with In-house Laundry

Executive Housekeeper

Assistant Supervisor

Floor Supervisor

Room Attendant – AM Shift

Laundry Supervisor

Laundry Attendant – AM Shift

Room Attendant – PM Shift Laundry Attendant – PM Shift

Public Area Attendant

Housekeeping employees are one of the hotel’s largest groups

Physical nature of jobs

Managing Housekeeping: Safety

this group’s accident rates generally the highest in the hotel.thus

Equipment & supplies

RuleHousekeeping employees should handle only those machinery items and supplies they are properly trained to handle.

Hotel must safeguard mislaid property until rightful owner returns Hotel must hold lost property until rightful owner claims it Hotel not required to find abandoned property’s owner Property left behind in room or found in lobby to be treated as mislaid or lost Establish how long any mislaid/lost property to be held before disposing it

Three types of unclaimed property

Managing Housekeeping: Lost & Found

Law and/or policy requirements:

Mislaid property Owner unintentionally has left item(s) behind

Lost property Owner unintentionally has left item(s) behind, then forgotten it/them

Abandoned property

Owner intentionally has left item(s) behind

Date item is returnedOwner’s name/ address/ phoneHousekeeping Manager returning itemMethod of returnDate property is declared as abandonedName of hotel employee receiving abandoned property

Date item is foundDescription of itemLocation where item is found (room #, if applicable)Name of finderSupervisor who receives item

Managing Housekeeping: Lost & Found(continued…)

When item is found

Written report

When returned to rightful owner, or disposed of

Collecting

Operating an effective “on-premises laundry” is a multi-step process

Laundry

Delivering

Sorting

Watching

Drying

Finishing / Folding

Machineries used in HKeeping

Tools:- the picture contains the normal tools namely dry mop, wet mop, squeezing trolleys, mechanical dustpan, glass cleaning kits. The practical training will be given for correct usage & handling of tools.

Machineries used in HKeeping

• Single disc scrubbing machine :- This machine normally used to scrub all types of floors & for carpet shampooing also. The practical training of using of machine with different types of brushes & different type of chemicals will be taught to all Hkeepers

Machineries used in HKeeping• Dry vacuum cleaner

machine :- This is very vastly used machine.The machine creates vacuum & all garbage suck by different type of nozzles for different applications like cleaning of carpet,chairs,window seals,high sealing etc.The practical training & some part of maintenance will be taught.

Machineries used in HKeeping• Ride & road sweeper :- This

machine used to sweep roads & surrounding areas. It works faster & saves a lot of manpower. It normally works on petrol. Practical training of machine & some part of maintenance will be taught.

Consumables used in HKeeping

• There are lot of consumables are used, so correct names are not known to Hkeepers so they are not only taught names but how to & where to use properly so the wastage will be less. There are few names are listed in adjacent box.

• Tissue paper ;- for cleaning face & hands.

• Tissue roll :- for use in toilets• Liquid soap :- for washing hands.• Acid :- To remove stains & stubborn

spots.• Taski chemicals like R-1(Small chart

is placed in next slide)• Dust pan :- To collect litters &

wastage from floors.• Dustbin :- To collect garbage• Brooms :- For sweeping different

locations