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Consumer protection act and role of youth

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<ul><li> 1. CONSUMER PROTECTION ACT AND ROLE OF YOUTH </li></ul> <p> 2. OBJECTIVES To Identify the consumer's rights and responsibilities. To Explore the Features of Consumer Protection Act 1986 To Explain role of youth on consumer protection . 3. MAHATMA GANDHIJI A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him. 4. Who is a Consumer? Any person who buys or hires any goods or service is a consumer except if he uses such goods or service for commercial purpose. or if the goods/service provided is free of cost, the person shall not be considered a consumer. 5. WHO IS CONSUMER? 6. Consumer Protection Act In India On 24 December 1986 Govt. of India enacted the Consumer Protection Act 1986 to: Ensure Rights of Consumers Provide Remedies for deceived Consumers 7. 7 Consumer Rights 8. Consumer RightsSafety education Choose Information Redressal Heard 9. Consumer Need Protection Against Unfair trade practice Restrictive trade practice Defects Deficiencies 10. ALERT BEFORE BUYING ANY GOODS OR SERVICE, BE SATISFIED ABOUT THE QUALITY OR QUANTITY. MAKE IT CLEAR THAT ISSUE OF RECEIPT IS MANDATORY FOR ANY PURCHASE OF Rs.200 AND ABOVE. IN ANY PACKAGED MATERIAL, THE MONTH &amp; YEAR OF MANUFACTURE, NET QUANTITY or WEIGHT &amp; M.R.P is MUST. 11. Salient Features Of the Act The Act applies to all goods and services unless specially exempted by Union Government It covers all sectors public, private or cooperative Provisions of the Act are compensatory in nature 12. Salient Features Of the Act It enshrines all consumers rights to choose, to be heard, to be informed, to safety, education and redressal (CHISER) It empowers consumers seeking discontinuance of traders malpractices, defective goods, service deficiencies or withdrawal of hazardous goods from the market. 13. 3-Tier Redressal Agency The aims and objectives of the Act are achieved by the constitution and creation of 3- tier judicial machinery depending upon the amount of loss involved District Forum State Commission and National Consumer Disputes redressal Commission. 14. Consumer Protection Followed In India Lok Adalats: The Consumer can approach the Adalat with his grievance. The issue is discussed and decision is taken on the spot. This saves time and money Lok Adalat has become a speedy, effective and economical redressal system. 15. Remedies/reliefs available to consumers under the CPA They can have the goods replaced They can get a price refund They can be compensated against loss or injury Discontinuation of unfair or restricted trade practices Withdrawal/discontinue the sale of hazardous goods Paying adequate cost to parties Removal of service deficiency 16. Penalty Under Section 27 CPA According to CPA ,where a trader or the complainant fails to comply with an order made by the relevant consumer forum , such person is liable to a punishment with imprisonment for a term which is not less than 1 month but which may extend to 3 years or with fine of not less than 2000 INR but which may extend to 10000 INR with both 17. LIMITATION The District Forum, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which cause of action has arisen. 18. ISI MARK ISI mark on baby food, mineral water, electrical and cooking gas appliances, pressure cookers, cement, steel, etc. 19. AGMARK AG mark on the pouch/ container for purchase of pulses, rice, wheat, flour, edible oil, ghee, butter, honey, spices etc. 20. FPO FPO mark on the container or packages of processed food or agricultural produces (jam, jelly, sauce, fruit juice, pickles etc.) 21. Swami Vivekananda National Award Every year the Union Ministry gives two national awards National Award on Consumer Protection and National Youth Award on Consumer Protection. And also National Woman Award 22. Role Of Youth To create Awareness among the people. To help the consumers to suit or file the case in the Consumer Courts. Explain about the consumer rights to the people. Encouraging consumers to boycott defective bad quality goods. To educate the market and the product knowledge to the consumer 23. National Consumer Helpline You may call on the following toll free number 1800-11-4000 (from MTNL or BSNL) for guidance and information on consumer issues 24. Remind Ourselves 24 December National Consumer Day 15 March World Consumer Rights Day 25. CONCLUSION As a youth, to generate awareness among the consumers about their rights and responsibilities , motivate them to assert their rights and not to compromise on quality and standards of goods and services and seek redressal in consumer courts , when ever required. 26. References Business and Environmental law R.V.Kapoor http://india.gov.in/ http://www.sethassociates.co m http://fcamin.nic.in www.boardguess.com www.download-book.net 27. Thank you </p>