Issip bod 053113 presentation_final draft

1 2013 ISSIP and/or its affiliates. All rights reserved.

ISSIP BOD Meeting 4th Quarter, FY 2013

May 31, 2013

2013 ISSIP and/or its affiliates. All rights reserved. 2

ISSIP

Meeting Agenda   High-level Accomplishments: Ammar Rayes, ISSIP President,

Cisco Director & Distinguished Engineer

  SIGs Updates

-  Education & Research: Jim Spohrer, ISSIP BOD, SIG Chair, Director of IBM Global University Program; Haluk Demirkan, ISSIP BOD, SIG Co-Chair, Professor, ASU

-  Service Futures: Charlie Bess, ISSIP VP, and BOD Member, HP Fellow

-  User Experience: Don Allen, SIG Chair, Sr. Tech. Lead, Cisco

-  Cloud Mobility: Ammar Rayes, SIG Chair

  Operations Update: Yassi Moghaddam, ISSIP Executive Director; Niels Feldmann, ISSIP Germany Chair, Service Innovation Lead KSRI; Haluk Demirkan, Conferences Committee Chair

  Open Discussion: Ask of the Board


ISSIP

High-Level Accomplishments Since Feb 2012   Membership; 21% individual growth, solid sponsorship pipeline, in

discussions with potential sponsors

  SIG goals and objectives on track

  New SIG: Energy and Power

  ISSIP President, Keynote at the Conference Board: Innovations Master Class Conference, Panel with CTO, Boeing, and United Healthcare

  First ISSIP Conference/Workshop, Nov 2013 in partnership with Center for Service Leadership

  First ISSIP Best Student Paper Award @ AMCIS in August

  One new ISSIP chapter

  ISSIP Students Mentorship Program started

  Five new Ambassadors Appointed

  Several new Committees formed

  Financials on Track


ISSIP

SIG Education & Research (1/2)   Accomplishments since Feb 2013:

- Total # of Members: 35 (grew from 17 in Feb 2013 = 105 % increase)

  Knowledge Co-Creation: - Completed 6 education/research presentations by members (total 15

comprehensive service innovation education & research presentations in knowledge repository)

- A comprehensive SIG Whitepaper is being developed (in progress) - Formed 3 SIG Actions/Sub-sigs formed (total 7 sub-sig activities)

• Whitepaper • Open data sets • Gamification Pre-Feb 2013 established Sub-sigs are

• T-Shape diagnostic tool • Education survey • Professional education certification • Student best paper award (for 2013 AMCIS Conference, 2013 Informs Conference)

  Continuous Communication: - Twice a day (on Wednesdays) SIG conference calls have been continuing


ISSIP

SIG Education & Research (2/2) Goals for FY2013   Community development & membership expansion from 35 to 100 by Dec

2013   Continue our weekly conference calls (three types of calls)

-  type 1: new member intro calls -  type 2: updates by leaders of SIG action items (e.g. T-Shape diagnostic

tool, survey, professional education certificate, open data, 2013 AMCIS student paper award)

-  type 3: general discussions to review SIG objectives/actions items/activities

  Professional development (e.g. career paths) with initial certification materials   Have a process for “ISSIP Reviewed”   Establish a value-added collaboration agreement with “Service Innovation”

book series   Recruit 3 authors to contribute booklet on “service innovation”   Education (e.g. diverse life-long learning) with ten sample courses   Complete whitepaper on existing courses (from members presentations)   Conference sessions planned, plus T-shaped summit

• T Summit at IBM Almaden for March 24-25, 2014 • Sessions to advertise ISSIP SIG EdRes at service science conferences in

Portugal, China, Italy, Poland, USA


ISSIP

Service Futures SIG   9 Members: Slight increase since Feb 2013

  Accomplishments since Feb 2013:

  Member Presentations: Enablers/Drivers of Future of Services, Customer Centered Service, Service-Backed Money

  Goal for 2013:

  Gamification orientation session: July~August 2013

  Deliver draft of Whitepaper, Operational assessment framework definition

  Submit Whitepaper to UE/HCI/Service Conference

  Extending membership to 15 by the end of August 2013

  Ask of the Board: Recruit SMEs and additional SIG leadership


ISSIP

User Experience SIG

  6 Members: lost 1, added 1 since Feb: 2013

 Accomplishments since Feb 2013:

  Whitepaper Outline

 High Level Goals for FY2013:

  Deliver Annotated Outline of Whitepaper

  Expected status by end of the year:

  Completed draft of Whitepaper (on track)

  Submit Whitepaper to UE/HCI/Service Conference

  Recruit additional members from academia & industry


ISSIP

Cloud Mobility SIG

  6 Members: 100% growth since Feb

- Cisco, NEC Labs, ATT Research, Ericsson, Uinv of Michigan & Oregon State Univ

 Accomplishments since Feb 2013:

- Presentation and white paper outline

 High Level Goals for FY2014: Publish an industry wide white paper, influence standards

 Ask of the Board (SIG related): Identify SME


ISSIP

Operations Updates Since Feb   Ahead of Plan:

- 1st ISSIP Chapter, ISSIP Germany

- 5th ISSIP SIG, Energy and Power

  Several conference co-sponsorships and sessions

  Developed and begun ISSIP Student Mentorship Program: ISSIP-Academia-Industry value co-creation

  Five new Ambassadors approved

  Three new committees formed

  New Appointments: Chair of the Publications, Conferences and Elections Committees, Newsletter Editor, Digital Service Designer

  Membership grew globally

  Financials on track for the year


ISSIP

Chapter: ISSIP Germany   Mission: To promote Service Innovation in the

German-speaking Community in Europe, interlinked with the global ISSIP community.

  Initial focus: - Building a community of researchers and

practitioners focusing on methods for service innovation, service design, and design thinking

- Interlock with global ISSIP SIGs

  Members: Four and growing

  Kick off: June 21, 2013

  Call (preliminary): Wednesday, 5:30 pm CET bi-weekly

Chair: Niels Feldmann •  Service Innovation Lead

at KSRI •  Previously: Head of

Innovation Management Consulting IBM Germany


ISSIP

Energy and Power SIG

  Mission: To promote service innovations in the energy and power sectors.

  Purpose: To increase awareness of the critical importance of service in the energy and power sectors, and to actively stimulate both technology-based and human-based service innovations in these sectors.

  Members: -  Dr. James Caldwell, President of E3 Genesis

-  Dr. Robert Entreken, Senior Project Manager, Electric Power Research Institute

-  Dr. Liang Min, Senior Technical Staff, Lawrence Livermore National Lab

-  Dr. Lin Zhang, Professor of Electrical Engineering, Tsinghua University

  Kick-off: June 2013

  Calls: To be announced soon

SIG Chair: Dr. Oliver Yu

•  President, the STARS Group, Professor San Jose State University, formerly SRI

•  ISSIP Ambassador to IEEE


ISSIP

ISSIP Conference Activities and Speaking Engagement   Compete Through Service Symposium, Nov 2013

- In partnership with Center for Service Leadership (CSL)

- Sessions:

•  Pre-conference: T-Shape Instrument Workshop

  Led by: Professor Lou Freund, San Jose State University

•  1 ½ Conference session as part of the “Service Analytics” Track

  Led by: Professor Haluk Demirkan, Arizona State University

  American Conference on Information Systems (AMCIS), Association for Information Systems August 2013 - Best Student Paper Award

• Led by Professor Stephen Kwan, San Jose State University

  Conference Board: Innovation Master Class Conference, ISSIP President Keynote and Panel, May 2013


ISSIP Students Mentorship Program   Goal: Value Co-creation

between Academia, Industry and ISSIP

-  Universities recruit student volunteers for ISSIP

-  ISSIP assigns students on industry-oriented projects through ISSIP Institutional Dues Paying Members with exposure to corporate members and service thought leaders

-  Based on performance, may get interviews with ISSIP member companies

-  Example of deliverables: written reports, white papers, research, data sets, etc.

  Hult-ISSIP-Industry Mentorship:

-  MBA Class of 2013 - April-July 2013

•  Kenneth Liu: Gamification: industry benchmark, ISSIP requirements

•  Guy Larkin: Service Innovation: industry benchmark, recommendation for “Service Innovation” framework

•  Mike Regis: Analysis of service related university programs

ISSIP SEEKING Other Universities

to Participate!


Ambassadors Program

  Professor Ralph Badinelli, Virginia Tech

 Institute for Operations Research and Management Science (INFORMS)

  Professor Andrzej Rucinski, University of New Hampshire

 American Society of Engineering Educations (ASEE); IEEE Computer Society Design Automation Technical Committee

  Dr. Jeff Welser, Head of IBM Service Research

 IEEE Technology Management Council

  Dr. Oliver Yu, President STARS Group, Professor, SJSU

 IEEE Technology Management Council, Power and Energy

  Dr Ammar Rayes, Cisco Systems, Director, Distinguished Eng.

 IEEE Communications and Networking Society

End of June 2013   Goal: 12 appointments

  On track – total 7 appointed


ISSIP

Committees

  Publications Committee: - Chair – Ralph Badinelli - Members: Ammar Rayes, Christoph

Briedbach, Haluk Demirkan, Yassi Moghaddam

  Conferences Committee - Chair – Haluk Demirkan - Members – Ammar Rayes, Lou

Freund, Yassi Moghaddam

  Elections Committee - Chair – Charlie Bess - Members – Ammar Rayes, Jim

Spohrer

  Nominating Committee: - Chair: Ammar Rayes - Members: Charlie Bess, Jim

Spohrer

  Operations Committee - Chair – Yassi Moghaddam - Members: Ammar Rayes, Charlie

Bess, Haluk Demirkan, Jim Spohrer, Ralph Badinelli, Robin Williams

Inviting Nominations!

New Existing


ISSIP

New Appointments

 Currently Postdoctoral Scientist, University of California, Merced

  Previously Centre of Digital Enterprise, U. of Auckland Business School; Visiting Scholar, Indian School of Business.

  Research interests: ICT-driven service innovation, the SD-logic, and digital business models.

 Currently Functional Service Designer, Capgemini, Italy

 Distinguished Visiting Scholar, IBM Almaden Research, 2012

  PhD, Business and Economics Engineering, U. of Rome "Tor Vergata”, MSc, Industrial Engineering

  Six Sigma Green Belt

Christoph Briedbach, ISSIP Newsletter Editor

Alessio Giuius, ISSIP Digital Service Designer


ISSIP

Membership   Institutional Dues Paying Members:

-  Goal: 2~4, FY 2013~2014 -  Status: In progress, more than 20 companies in the

pipeline.   Individual

-  Total members: 281 •  > 21% Growth •  On track for a target goal of 300 by end of June 2013

-  Representation

•  Universities: Virginia Tech, Arizona State, SJSU. U of Pittsburgh, Technical University of Lisbon, MIT, Cornel, U. of Cambridge, U.C. Merced, and more than 50 (+20) others globally.

•  Companies: Cisco (40, +3), IBM (32, +10), HP(16, +1), Tata Consulting, Dell, Xerox, Capgemeni, Consulting Firms (29, +9)

•  Service Systems: IT, Education, Healthcare, Transportation, Financials, Energy •  Countries: Australia , Bangladesh, Belgium, Brazil, Canada, Chile, China, Finland,

France, Germany, India, Ireland, Israel, Italy, Japan, Jordan, Lithuania, Malaysia, Mexico, New Zealand, Portugal, Romania, Saudi Arabia, Singapore, , South Africa, Sweden, Spain, S. Korea, Switzerland, Taiwan, Thailand, The Netherlands, , UK, US. New Zealand.


ISSIP

Other Recognitions

Professor Haluk Demirkan, ASU, ISSIP Conference, Digital Community

Professor Lou Freund, San Jose State University, ISSIP T-Shape Instrument, Conference, ISSIP-SJSU Mentorship

Diego Borras Moreno, Associate Consultant, BHC Consulting, HULT MBA, ISSIP Growth Strategy.

Wendy Murphy, IBM, Students for Smarter Planet, ISSIP-Hult-IBM

Robin Williams, Independent Consultant, Retired IBM, ISSIP Bylaws

Mike Wang, San Jose State University, ISSIP Graphic Design


ISSIP

Financials

  Pro Forma for FY2014   Estimated Income: $60,000, Plus

additional 2~4 sponsors

  Salaries - $50,000

  Consulting & Operations (tools, licensing, web, etc. ) - $5,000 - $15,000

  Travel and Miscellaneous $5,000- $10,000

  Awards - $2,000-$5,000

  As of 5/24/13 Total Balance: $59,304 ($58,154 checking + $1,150 savings)

  Operating Expenses YTD FY2013   Salaries ~ $24,996   Consultants ~ $5000   Total: $29,996

  Payables Remaining FY 2013   Salaries ~ $8,332

  Payables July 1- Dec 31 2013   Salaries ~ $25,000   AMCIS Best Student Awards ~ $2,000   CSL Conference, Travel, Miscellaneous ~

$5,000


ISSIP

Board Approvals

Since last BOD meeting (Feb 25, 2013)

  SIG Energy and Power Formation

  ISSIP German Chapter Formation

  Funding for ISSIP-CSL Conference

 New Committees Formations: Publications, Elections, Conferences

21 2013 ISSIP and/or its affiliates. All rights reserved.

Thank you!