A MINOR PROJECT REPORT ON e- Commerce Submitted in partial fulfillment of requirement of Bachelor of Business Administration (B.B.A) B.B.A VI th Semester Batch 2012-2015 Submitted To : Submitted By : Irfan Ali Roll No. 3166516 Ritu Mam
1. A MINOR PROJECT REPORT ON e- Commerce Submitted in partial
fulfillment of requirement of Bachelor of Business Administration
(B.B.A) B.B.A VIth Semester Batch 2012-2015 Submitted To :
Submitted By : Irfan Ali Roll No. 3166516Ritu Mam
2. PROJECTED BY IRFAN ALI
3. INTRODUCTION OF E-COMMERCE What is E-Commerce? Why use
E-Commerce ? Brief History of E-Commerce Process of E-Commerce
Limitations of E-Commerce Types of E-Commerce Different Definitions
of E-Commerce Scopes of E-Commerce Difference of E-Commerce and
Traditional Commerce Benefits of E-Commerce Advantages &
Disadvantages of E-Commerce Impact of E-Commerce
4. What is E-Commerce? According to Dictionary.com Commerce is
a division of trade or production which deals with the exchange of
goods and services from producer to final consumer It comprises the
trading of something of economic value such as goods, services,
information, or money between two or more entities. Commonly known
as Electronic Marketing. It consist of buying and selling goods and
services over an electronic systems Such as the internet and other
computer networks.
5. E-COMMERCE It is commonly known as electronic marketing. It
consist of buying and selling goods and services over an electronic
system such as the internet. E-commerce is the purchasing , selling
& exchanging goods and services over computer network or
internet through which transactions or terms of sale are performed
electronically.
6. Different Definitions of Electronic Commerce Daniel Minoli
and Emma Minoli gave their view of Internet-based commerce as
follows: This revolution is known as electronic commerce, which is
any purchasing or selling through an electronic communications
medium. Internet-based commerce, in general, and Web-based
commerce, in particular, are important sub-disciplines of
electronic commerce.
7. Why Use E-Commerce .?
8. Low Entry Cost Reduces Transaction Costs Access to the
global market Secure market share
9. Brief History Of E-Commerce
10. 1970s: Electronic Funds Transfer (EFT) Used by the banking
industry to exchange account information over secured networks Late
1970s and early 1980s: Electronic Data Interchange (EDI) for
e-commerce within companies Used by businesses to transmit data
from one business to another 1990s: the World Wide Web on the
Internet provides easy- to-use technology for information
publishing and dissemination Cheaper to do business (economies of
scale) Enable diverse business activities (economies of scope)
11. The Process Of E-Commerce
12. The process of E-commerce
13. The Process of E-commerce A consumer uses Web browser to
connect to the home page of a merchant's Web site on the Internet.
The consumer browses the catalog of products featured on the site
and selects items to purchase. The selected items are placed in the
electronic equivalent of a shopping cart. When the consumer is
ready to complete the purchase of selected items, she provides a
bill-to and ship-to address for purchase and delivery
14. A consumer uses Web browser to connect to the home page of
a merchant's Web site on the Internet. The consumer browses the
catalog of products featured on the site and selects items to
purchase. The selected items are placed in the electronic
equivalent of a shopping cart. When the consumer is ready to
complete the purchase of selected items, she provides a bill-to and
ship-to address for purchase and delivery When the merchant's Web
server receives this information, it computes the total cost of the
order-- including tax, shipping, and handling charges--and then
displays the total to the customer.
15. The Scope of Electronic Commerce Electronic Commerce
encompasses one or more of the following: EDI EDI on the Internet
E-mail on the Internet Shopping on the World Wide Web Product sales
and services on the Web Electronic banking or funds transfer
Outsourced customer and employee care operations Outsourced
customer and employee care operations
16. Limitations of E- Commerce Technical Limitations: Lack of
security, reliability,standards Insufficient bandwidth Rapid change
in software development tools Difficult to integrate the Internet
and EC s/w with existing applications and databases Venders require
special web servers and other infrastructures Incompatibility of
certain operating systems with certain h/w or s/w.
17. E-commerce Applications Supply Chain Management
Video-on-demand Procurement and purchasing On-line Marketing and
Advertising Home Shopping
18. Types Of E-Commerce
19. Different types of E-Commerce Business-to-business (B2B)
Business-to-Consumer (B2C) Business-to-government (B2G)
Consumer-to-consumer (C2C) Government to consumer (G2C)
Government-to-business (G2B)
20. What is B2B e-commerce? B2B e-commerce is simply defined as
ecommerce between companies. About 80% of e-commerce is of this
type. Examples: Intel selling microprocessor to Dell Heinz selling
ketchup to Mc Donald's
21. Business-to-business (B2B) B2B stands for Business to
Business. It consists of largest form of Ecommerce. This model
defines that Buyer and seller are two different entities. It is
similar to manufacturer issuing goods to the retailer or
wholesaler. E.g.:-Dell deals computers and other associated
accessories online but it is does not make up all those products.
So, in govern to deal those products, first step is to purchases
them from unlike businesses i.e. the producers of those
products.
22. B2B E-commerce
23. What is B2C ecommerce? Business-to-consumer e-commerce, or
commerce between companies and consumers, involves customers
gathering information; purchasing physical goods or receiving
products over an electronic network. Example: Dell selling me a
laptop
24. Business-to-consumer (B2C): It is the model taking
businesses and consumers interaction. The basic concept of this
model is to sell the product online to the consumers. B2c is the
direct trade between the company and consumers. It provides direct
selling through online. For example: if you want to sell goods and
services to customer so that anybody can purchase any products
directly from suppliers website.
25. B2C E-commerce
26. Business-to-Employee (B2E) Business-to-employee (B2E)
electronic commerce uses an intrabusiness network which allows
companies to provide products and/or services to their employees.
Typically, companies use B2E networks to automate employee- related
corporate processes.
27. What is C2C ecommerce? Consumer-to-consumer e-commerce or
C2C is simply commerce between private individuals or consumers.
Example: Mary buying an iPod from Tom on eBay Me selling a car to
my neighbour
28. Consumer-to-consumer (C2C) There are many sites offering
free classifieds, auctions, and forums where individuals can buy
and sell thanks to online payment systems like PayPal where people
can send and receive money online with ease. eBay's auction service
is a great example of where person-to-person transactions take
place everyday since 1995.
29. C2C E-commerce
30. What is B2G ecommerce? Business-to-government e-commerce or
B2G is generally defined as commerce between companies and the
public sector. It refers to the use of the Internet for public
procurement, licensing procedures, and other government- related
operations Example: Business pay taxes, file reports, or sell goods
and services to Govt. agencies.
31. Business-to-government (B2G) B2G networks provide a
platform for businesses to bid on government opportunities which
are presented as solicitations in the form of RFPs in a reverse
auction fashion. Public sector organizations (PSOs) post tenders in
the form of RFPs, RFIs, RFQs, Sources Sought, etc. and suppliers
respond to them.
32. B2G E-commerce
33. G2B E-commerce Government-to-business (G2B) is a business
model that refers to government providing services or information
to business organisation. Government uses B2G model website to
approach business organizations. Such websites support auctions,
tenders and application submission functionalities.
34. Government-to-business (G2B) The objective of G2B is to
reduce burdens on business, provide one- stop access to information
and enable digital communication using the language of e-business
(XML). Moreover, the government should reuse the data reported
appropriately and take advantage of commercial electronic
transaction protocols.
35. G2B e-commerce
36. G2C E-commerce This Model is also a part of e-governance.
The objective of this model is to provide good and effective
services to each citizen. The Government provides the following
facilities to the citizens through website. Information of all
government departments, Different welfare schemes, Different
application forms to be used by the citizens.
37. Government to consumer (G2C) The electronic commerce
activities performed between the government and its citizens or
consumers, including paying taxes, registering vehicles, and
providing information and services
38. G2C E-commerce
39. The Scope of Electronic Commerce Electronic Commerce
encompasses one or more of the following: EDI EDI on the Internet
E-mail on the Internet Shopping on the World Wide Web Product sales
and services on the Web Electronic banking or funds transfer
Outsourced customer and employee care operations
40. TRADITIONAL BUSINESS DIRECT SELLING
41. Differences between Electronic Commerce and traditional
commerce The major difference is the way information is exchanged
and processed: Traditional commerce: face-to-face, telephone lines
, or mail systems manual processing of traditional business
transactions individual involved in all stages of business
transactions E-Commerce: using Internet or other network
communication technology automated processing of business
transactions individual involved in all stages of transactions
pulls together all activities of business transactions, marketing
and advertising as well as service and customer support
42. Benefits of E- Commerce Benefits to Organizations: Market
expansion to national and international markets Reduced cost of
creating, processing, distributing, storing and retrieving paper
based information Reduced inventories.(Just-in time manufacturing)
Automated business processing Cost-effective document transfer
Reduced time to complete business transactions, speed-up the
delivery time Improved customer service. Increased productivity
Reduced transportation Costs
43. Benefits of E- Commerce Benefits to Consumers: Tranactions
can be done 24 hrs. a day, all year round and from any location
Customer has more choices Rapid inter-personal communications and
information accesses Wider access to assistance and to advice from
experts Save shopping time and money Fast services and
delivery
44. E-commerce vs. E-business We use the term e-business to
refer primarily to the digital enablement of transactions and
processes within a firm, involving information systems under the
control of the firm. E-commerce include commercial transactions
involving an exchange of value across organizational
boundaries
45. ADVANTAGES OF E-COMMERCE Faster buying/selling procedure,
as well as easy to find products. Buying/selling 24/7. More reach
to customers, there is no theoretical geographic limitations. Low
operational costs and better quality of services. No need of
physical company set-ups. Easy to start and manage a business.
Customers can easily select products from different providers
without moving around physically.
46. DISADVANTAGES OF E-COMMERCE Unable to examine products
personally Not everyone is connected to the Internet There is the
possibility of credit card number theft Mechanical failures can
cause unpredictable effects on the total processes.
47. Impact of E- Commerce Improving Direct Marketing Product
Promotion New Sales Channels Direct Savings Reduced Cycle Time
Customer Service Brand or Corporate Image
48. Impact of E- Commerce Transforming Organizations Technology
and Organizational Learning Changing Nature of Work Transforming
New Product Capabilities New Business Models
49. Impact of E- Commerce Impact on Manufacturing Manufacturing
systems are changing from mass production to demand-driven Just
In-time Manufacturing Web-based systems Flexible sytems Impact on
HRM, Training and Education Impact on HRM, Training and
Education