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By Steven Beebe and John Masterson
Copyright © 2012, 2009, 2006, Pearson Education, Inc. All Rights Reserved
Presentations Prepared By: Renee Brokaw
University of North Carolina, Charlotte
This multimedia product and its contents are protected under copyright law. The following are prohibited by law:•Any public performance or display, including transmission of any image over a network;•Preparation of any derivative work, including the extraction, in whole or in part, of any images;•Any rental, lease, or lending of the program.
Part 1
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Chapter 1
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Making sense Sharing sense Creating
meaning Verbal and
nonverbal messages
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Is transactional We send and receive messages
simultaneously As you talk to someone:
▪ You respond to verbal and nonverbal messages
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Source Receiver Channel Mediated settings
Phone Fiber-optic cable Wireless signal The Internet
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Is essential for effective group outcomes Does the communication affect group
accomplishments?
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A small group of people meeting with a common purpose, feeling a sense of belonging and exerting influence on one another.
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Minimum of three people
Two people is a dyad
Maximum is 12-20 people
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Meets with a purpose
Feels a sense of belonging
Exerts influence
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Team is a coordinated group of individuals organized to work together to achieve a specific, common goal.
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Develop clear, well-defined goals
Establish clearly defined roles
Create clearly defined rules
Coordinate a collaborative work ethic
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Clear, elevating goal Results driven structure Competent team members Unified commitment Collaborative climate Standards of excellence External support and recognition Principled leadership
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Don’t trust other team members
Fear conflict
Don’t commit to the team
Avoid accountability
Don’t focus on achieving resultsCopyright © 2012, 2009, 2006, Pearson Education, Inc. All Rights Reserved
Experience Problem-solving ability Openness Supportiveness Action oriented Positive personal style Positive overall team perceptions
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Offer more resources Stimulate creativity Support learning and comprehension Foster commitment and satisfaction with
decisions Enhance feedback and self-understanding
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Pressure to conform Groupthink
Dominant group members
Reliance on others
Involves more time
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When there are time constraints
When an expert already has the answer
When information is readily available
When conflict and contention become unmanageable
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Primary: fulfill basic needs
Secondary: accomplish task or achieve goal
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Family
Friends
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Problem-solving groups Decision-making groups Study groups Therapy groups Committees Focus groups
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Telephone conferences
Electronic mail Video conferences Electronic meeting
systems Web pages
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Time Asynchronous and synchronous
Varying degrees of anonymity Potential for deception Non-verbal messages Written messages Distance
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Cues-Filtered-Out Theory
Media Richness Theory
Social Information-Processing Theory
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Motivation
Knowledge
Skill
Practices
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Problem-oriented Define problem Analyze problem
Solution-oriented Identify criteria Generate solutions Evaluate solutions
Discussion- management Maintain task focus Manage interaction
Relational Manage conflict Maintain climate
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