Internship ReportInternship Report“Advance & foreign Remittance Service”“Advance & foreign Remittance Service” National Credit & Commerce Bank ViewNational Credit & Commerce Bank View

Prepared forPrepared forMr. Saquib ShahriarMr. Saquib Shahriar

Prepared ByPrepared ByAnnira AminAnnira Amin

Id No: Id No: 07200500720050BBABBA

Independent University, BangladeshIndependent University, Bangladesh

Plot 16 , Block-B Aftabuddin Road Bashundhara, Dhaka-1229

Internship Report On

“ADVANCE AND FOREIGN REMITTANCE SERVICE” – A National Credit & Commerce (NCC) Bank Limited view”

Dec.08,2011

Mr. Saquib ShahriarMr. Saquib ShahriarLecturer, School of BusinessIndependent university of BangladeshBasundhara, Dhaka-1229

Subject: Submission of the Internship Report.

Dear Sir,

I am intended very happy of submitting the Internship Report entitled “Advance & Foreign

Remittance Service” – A NCC Bank view”, a report is based on my internship program .

The whole report is prepared on the basis of practical working experiences in NCC Bank

Limited, Elephant Road Branch, analyzing Annul Report, Prospectus, various academic books

and journals and Internet also. I have followed your guidelines as per your direction. I have tried

enough to furnish all the materials. What I have achieved during the service period I shall be

highly grateful if you kindly accept this Internship Report. This report is one of very significant

as it is one of the most important requirements of completing BBA program this report is a brief’

summary of work and experience gained during the service period.

I will be pleased to answer any query of you thereby.

Sincerely yours,

Annira AminBBA(Major in Accounting)ID- 07200500720050

STUDENT’S DECLARATION

I declare that the report entitled “An Internship Report on “Advance & Foreign Remittance

Service – A NCC Bank view”. Elephant Road Branch of NCC Bank Ltd., submitted as

requirements of BBA of Independent University, Bangladesh was prepared by me. I was tried my

best to collect necessary information that made the report specific and original. I may assure you

that the report was uniquely prepared by me.

Annira AminIndependent university of BangladeshBBA(Major in Accounting)ID- 07200500720050

At the very beginning I would like to express my deepest gratitude to the almighty ALLAH for giving me the strength and the composure to finish the task within the scheduled time. I would like to thank my honorable supervisor Mr. Saquib Shahriar Mr. Saquib Shahriar, Lecturer of Independent university of Bangladesh for guiding me throughout the course of my BBA internship program.

My deepest appreciation and special thanks goes to Business Administration department of Independent university of Bangladesh for providing me an opportunity to come closer to the real world and help me in enriching my knowledge.

In this connection, I Would like to take chance to give thanks to all the employees of NCCBL,

Elephant Road Branch, specially Manager & VP Mr. Rabiul Alam Tipu, Mr. Kazi Helal Uddin,

Senior Principal Officer And, Senior Officer Nazmun Nahar Azad and Monjurul Islam and MTO

Mr. Reazual Islam. I also thank all of my other collogue of elephant road branch for helping me

to complete not only this report but also whole BBA Program. For their suggestions and

ACKNOWLEDGEMENTS

comments which inspired me greatly to prepare the report successfully and their heartiest co-

operation which makes my destination easier.

Annira AminIndependent University of BangladeshBBA(Major in Accounting)ID- 07200500720050

Abbreviations

AFX – Al Fardan ExchangeANB – Arab National Bank.ATM –Automated Teller Machine.CAD – Central Accounts Department.DD – Demand Draft.DJ – Dhaka Janata Exchange.DFID – Department For International DevelopmentEFT – Electronic Fund TransferFE – Federal Exchange.FOTC – Fiber Optic Transmission Capacity.FRD – Foreign Remittance Department.F.R.P.P – Foreign Remittance Payment Project.GDP – Gross Domestic Products.IBTA – Inter Bank Transaction Account.IBCA – Inter Bank Credit Advice.ID – International DivisionMG – MoneyGram International.MIS – Management Information SystemMTO – Money Transfer Organization.NCCBL – National Credit and Commerce Bank Ltd.POS – Point of Sales.RPCF – Remittance Payment and Challenge FundRPP – Remittance Payment partnership.SME – Small and Medium Enterprises.SP – Spot Cash.SWIFT – Society for Worldwide Interbank Financial Telecommunication.TMSS – Thengamara Mohila Sabuj Sangha.TSMT – Three Star Money Transfer.TT – Telegraphic Transfer.UBS – Universal Banking Software.WSEC – Wall Street Exchange Center.

Banking sector comprises an important segment of the financial infrastructure of a nation. Today banking has become the most essential parts of our life and the central driving force of every economy. It moves the heart of the economy in each country. Most of the financial transactions are now being made through the bank. Worldwide, banks have become the center points of the economy and Bangladesh is no exception. Banks are playing vital role in our economy. As a first phase of gathering practical knowledge about Modern Banking I am doing service at NCC Bank Limited where my concerned area was foreign remittance activities.

Being separated from family is never be easy, but there are an estimated 150 million people worldwide who are making that sacrifice to earn better wages and send remittances home to their families. Recorded migrant remittances have skyrocketed over the past seventeen years from just $30.4 million in 1990 to $300 billion in 2008. The true size of remittances including unrecorded flows is even larger (Ratha 2009). Remittance flows are second in size to foreign direct investment and larger than official development assistance.

NCC Bank Ltd, A popular Bangladeshi commercial bank is working for accelerating remittance inflow in Bangladesh as one of its most priority business sector. Profit is optional here because NCC Bank Ltd doesn’t charge any fees to beneficiaries who receive money. By working closely with more than 15 money transfer organizations (MTO) and handling more than 30 remittance products (Instant cash, DD, EFT), NCCBL is trying to ensure the best service for Bangladeshi migrants and their families worldwide. In Recent, NCCBL is jointly the largest operator of POS service in Bangladesh under the project called F.R.P.P (Foreign Remittance Payment Project) co-funded by RPCF (Remittance and Payments Challenge Fund). Basically NCCBL is concentrating on improving its remittance services continuously. Currently some agreements with different exchanges are made and soon the products will be active. But still some areas can be more improved. Now a days fastest processing is possible through full automation and web based database. If it is possible to implement in NCCBL then availability of disbursement information will be more for NCC Bank officials and overall activities will accelerate. As a modern bank NCCBL should go for a technological revolution in all over the organization. The project will be costly but not impossible using our own technology. Bangladeshi programmers and technicians can be used here for reducing the cost. The automation in remittance processing

Executive Summary

and payments will establish NCCBL as a pioneer of new generation banking in Bangladesh. Also NCCBL will able to grow more rapidly than present.

Table of ContentDescription Page no

1.0 Background of the study

1.1 Introduction 1

1.2 Objective 2

1.3 Scope 2

1.4 Limitation 3

1.5 Methodology 3

2.0 Organization Background

2.1 History of NCCBL 4

2.2 Objective 4

2.3 Vision 5

2.4 Mission 5

2.5 Values Of NCCBL 5

2.6 SWOT Analysis 6

3.0 Lending Procedure and Recovery System

3.1 Credit Management 7

3.2 Concept of Loan & Advance 7

3.3 Objective 8

3.4 Functions of Credit Department 8-9

3.5 Lending Product of NCC Bank 9

3.6 Loan Pricing Mechanism 10

3.7 Fees of Loan Advance 10

3.8 Documents 11-12

3.9 security of Lending 12

3.10 principal Of Lending 13-153.11 Procedure for Sanctioning Loan 15-20

4.0 Performance Evaluation of NCC Bank on Credit

4.1 Trend of Loan & Advance 20

4.2 Analysis 21-23

5.0 Foreign Remittance

5.1 Definition of remittance 23

5.2 Types Of Foreign Remittance 24

5.3 Payment Mechanism 25

5.4 Existing Process of Handing Remittance Products in NCCBL 26-29

6.0 The Proposal 30

7.0 Managerial Recommendation 31

8.0 conclusion 32

Bibliography

1.0 BACKGROUND OF THE STUDY

1.1 Introduction

National Credit and Commerce Bank Limited is always ready to maintain the highest quality services by

upgrading Banking technology prudence in manage and applying high standard of business ethics through

its established commitment and heritage. Objectives of a private institution like NCCBL are to maximize

profit through optimum utilization of resources by providing best customer’s service.

Bank provides various sorts of facilities to its customer. A credit facility is one of them. NCCBL mainly

grants credit to the following heads. a)General advance:-Loan General, Staff loan Car, House building

(Residential,)Festival loan, Small business scheme, House Repairing & Renovation, SOD General, Cash

Credit (Pledge),Cash Credit (HYPO) b) Foreign advance:-Packing credit, Security over Draft (SOD),

Loan against FDR, Loan against Trust Receipt (L.T.R), Foreign Dollar Bill Purchase (FDBP), Payment

against Document (PAD), FDBP (clean). Through such kind of credit facility, customer of the bank

fulfills their needs.

These loans product has been generating huge profit for the Bank. But the recovery rate is not up to the

mark as NCCBL try to recover. If the management of this bank becomes successful to increase the

recovery rate of this scheme, it can be the highest profitable sector for it. This research reveals how

NCCBL can decrease the defaulting rate.

Foreign remittance is an important influential economic factor of Bangladeshi economy. It has a great

impact in our national economy more specifically in our GDP (Gross domestic production). The

Bangladeshi workers and migrants in different parts of the world are source of a substantial inflow of

foreign currencies (Known as remittance) in Bangladesh. This inflow helps Bangladesh to face the recent

economic crisis worldwide. Different studies showed that when developed nation’s economy was falling

down from mid of 2008 and stock markets crashed worldwide, but Bangladesh is still continuing its stable

GDP growth and the economy is in a good situation. It becomes possible because of huge remittance

inflow in Bangladesh.

National Credit and Commerce Bank Ltd (NCCBL) turned into one of the largest and key players of

Bangladesh into remittance sector. In present, NCCBL is dealing with more than 15 foreign banks and

exchanges (Known as Money Transfer Organizations) by which a remitter can send money in possible

fastest time.

In NCCBL, I worked in Elephant Road, Foreign Remittance Department as an internee. This Department

is responsible for Receiving and processing remittance and sending it to different branches of NCCBL or

other banks. The overall monitoring of NCCBL’s remittance business in Bangladesh and payment through

different branches is also a key responsibility of this department.

1.2 Objective of the Report

Objectives assist the researcher to advance objectively. The followings objectives may be with

this identified study as presented below:

The specific objectives of the report are given below:

Knowing the credit policy and credit operation model.

Knowing lending products of the NCC Bank.

Knowing the interest rates and fees of loans.

Knowing the process of selecting borrowers.

Knowing about the loan recovery System.

Knowing about the loan classification.

Investigate and make a summary about the method of processing of the remittance

products handled by NCCBL

1.3 Scope of the Report

As I am working in the National Credit & Commerce Bank Limited, Elephant Road Branch, I

got the opportunity to learn different part of banking system. Management of the bank divided

the whole banking system in three parts; as a result I got the opportunity to work in all the three

divisions (General Banking Division, Credit Division, and Foreign Exchange Division). My

main concern was to deal with credit management system & Foreign Remittance of the bank. As

I was attached to the credit & general division, I had to deal with so many customers who come

to take loan or already took loan and who come to take remittance from NCC Bank. This report

also focuses on different product and services provided to the customer, different problems

associated with advances and payments of the foreign remittance etc.

1.4 Limitations of the Report

Data Insufficiency: It was very difficult to collect data from such a big organization.

Lack of Records: Sufficient books, publications, facts and figures are not

available. These constraints narrowed the scope of accurate analysis

Credit Management is Too Big to Cover: Credit management is a too big to cover wholly in this limited scope. It required huge time and huge space to cover. So, I have covered only some important topics of credit management.

Confidential matter: It is not possible to get all sorts of information due to

official confidentiality.

1.5 Methodology of the Report

Although there were so many limitations, it was tried to use secondary sources of collecting

information to make the report presentable with as less abstraction as possible.

Sources of Information: Secondary data

Data that were published before for some other reason can be collected using internal and

external sources.

Internal Secondary data: To furnish the report properly some papers has been collected form

the officials of NCCBL. Information from annual reports, journals, newspapers and other

published documents have been used. The information mainly about loan and remittance was

taken from the authorized officer who deals with loan and remittance in bank. Data collection

was easy for me because of I am an employee of this bank.

External Secondary Data: For better interpretation some data has been collected Internet

Browsing.

2.0 Organizational Background

2.1 History of National Credit and Commerce Bank Limited (NCCBL):

National Credit and Commerce Bank Ltd., popularly known as NCC Bank Ltd. Started

banking operations on 17 May 1993 with an authorized capital of Tk 750 million divided into 7.5

million ordinary shares of Tk 100 each and paid up capital of Tk 195 million. The paid up capital

was enhanced to Tk 390 million in 2000. NCCBL is the restructured form of the first investment

company in the country, the National Credit Limited (NCL), which started business with a paid

up capital of Tk 50 million and survived 8 years before its normal operations were suspended.

Now NCCBL has completed long 17 years of journey which is a total success story all the way.

During its long operation, the Bank could make its presence felt in the national level by

undertaking and exploring new fields of investment where no Bank or Financial Institution has

invested before. 23-member board of directors, including the chairman and a vice-chairman

oversees the affairs of the bank. The managing director is its chief executive. Now the bank had

58 branches. The registered head office of the bank is at the capital city of Bangladesh, Dhaka.

2.2 Objective of the Company

The main objective is to maximize profit through customer satisfaction which very much reflects

idea of marketing concept. NCCBL has been ensuring maximum profit by providing best and

improved customer service along with other corporate object mentioned below:

• Delivered the highest quality services and performances in order that customers choose

them first.

• Maintain the high standard of corporate and business ethics. .

• To be the most efficient bank in terms of technology application.

• To achieve and sustain in the domestic leading market position in both customer and

corporate banking sector.

• To contribute towards the formation of national capital

• To strive for good profit and sound growth.

• To value and respect the customers and maintain harmonious banker-customer

relationship.

2.3 Corporate Vision of NCC Bank

To become the Bank of choice in serving the Nation as a progressive and Socially Responsible

financial institution by bringing credit & commerce together for profit and sustainable growth.

2.4 Corporate Mission of NCC Bank

To mobilize financial resources from within and abroad to contribute to Agricultures, Industry &

Socio-economic development of the country and to pay a catalytic role in the formation of

capital market.

2.5 Values of NCC Bank

NCC Bank operates according to the following values:

• To have a strong customer focus and build relationship based on integrity, superior

service and manual benefit.

• To work for business innovation and improvements.

• To work as a team to serve the best interests of the group.

• To be responsible, trustworthy and law-abiding in every sphere.

• To value and respect the people and make decision based on the merit.

• To provide recognition and reward on performance

2.6 SWOT Analysis of NCC Bank at a Glance:

SWOT stands for Strength, Weakness, and Opportunity & Threat. The SWOT of NCC Bank has been shown below:

Internal Factors

Strength

1.0 NCCBL has 76 well equipped branches and 4 SME centers in Bangladesh. 2.0 Qualified mid level officials and talented management teams are operating the

overall business.3.0 Agreement with foreign banks and financial institutions.4.0 The Banking network.5.0 Quality of services.6.0 Realistic decisions by management.7.0 Ability to afford huge investments in business when needed. 8.0 Reputation of the Bank.

Weaknesses:

1.0 Lack of Advertising and promotional activities.2.0 Lack of employee satisfaction.3.0 Relatively uncomfortable working environment comparing to industry competitors.

4.0 Lack of resources when needed. 5.0 Manual working techniques in some vital stages (Remittance processing)6.0 Lack of real qualified employees in junior level. (Under probationary officers).7.0 Lack of administrative control over all level of the bank.

External Factors

Opportunities; 1.0 The bank easily can capture the largest market share in Bangladesh.

2.0 Opportunity of introducing new generation banking in Bangladesh.3.0 Opportunity of customer service improvements.4.0 Opportunity of improve quality of service by modifying weak wings of the bank.5.0 Opportunity to improve employee quality by proper training and ensuring discipline in

all levels of the bank.6.0 Opportunity to enter and invest innovative business sectors.

Threats;1.0 Rapid growth of industry competitors.

2.0 Innovation skill of industry competitors.3.0 Political environment.

4.0 Bureaucracy in government decisions.5.0 Weak filtering process in time of recruitment (Lower Level).

3.0 Lending Procedure and Recovery System

3.1 Credit Management

This is the survival unit of the bank because until and unless the success of this department is

attained, the survival is a question to every bank. If this section does not properly work the bank

may become bankrupt. It decides what type of lending product will be offered, to whom it will

be offered, how much it will be offered and analyze and measure the credit risk on loans and

manage all the activities regarding the loans. The aim of the credit management is to have a

secured loan portfolio so that the bank can earn profit by keeping the depositors savings secured.

The entire job regarding that consist the credit management.

3.2 General Concept of Loan and Advance:

These are the Asset based products of a bank and reflected in the asset side of the balance sheet.

There are various types of loans and advances offered by bank depending on the purpose of the

borrowing customer.

3.2.1 Loan: Loan means lending a fixed amount of money to borrower for a certain period

time. The borrower must repay the loan within the given time period. In Loan, the disbursement

will take place only for one time. The borrower can repay the loan all at a time or by installment.

3.2.2 Advance: Advance is a little bit different than Loan. In Advance, the borrower is

allowed and credit limit for a given period of time. In that given period, the borrower can

withdraw money as many times as he want but he cannot exceed the credit limit. Again he can

repay several times whenever he wants. In Advance, disbursement and repayment occurs several

times. But at the end of the period, whole credit amount must be repaid to the banks. This type of

credit is allowed to business for their working capital requirement.

3.3 Objectives of Lending Program:

The main objectives of lending program in Bangladesh are:

To provide financial assistance for purchasing necessary goods and services.

To improve the living standard of middle class income group

To provide loan that can be repaid in some easy installment

To facilitate loan with quick accessibility.

To contribute in the socio economic development of the country

3.4 Functions of Credit Department

3.4.1 Credit Administration

The Credit Administration department is mainly concentrated with the post approval functions of

the division. The aspects that is critically tracked and monitored by Credit

Administrations are:

Past dues

Excess over limit

Document Deficiency

Reporting

Credit expiry

3.4.2 Loan Monitoring

The important aspects of this part are:

Follow approval terms

Proper disbursement

Monitor interest payment

Monitor principal Repayment

Balance with general ledger

3.4.3 Documentation

The important functions of this part are:

Look at sanction items

Fill up documentation checklist

Ensure proper loan documentation

Obtain client sign off

Filling with the Registered Joint Stock Corporation ( RJSC )

Registered mortgage deed execution

3.5 Lending Products of NCC Bank

i. Continuous Loan

a) Secured over draft Against Financial obligation

b) Secured over draft against Work order/Real Estate etc.

c) Cash Credit (Hypothecation)

d) Cash Credit (pledge)

e) Export Cash credit

ii. Demand loan

a) Loan general

b) Demand loan Against ship breaking

c) Payment Against Document (PAD)

d) Loan Against Imported Merchandise (LIM)

e) Loan Against Trust receipt (LTR)

f) Forced Loan

g) Packing Credit

h) Secured Over Draft Against Cash Incentive

i) Foreign Documentary Bills purchased (FDBP)

j) Local Documentary Bills purchased (LDBP)

k) Festival Business Loan

iii. Term Loan

a) Project Loanb) Transport Loan

c) House Building Loand) Small Business Loane) Consumer Finance Schemef) Lease Financeg) Personal Loan

3.6 Loan Pricing Mechanism

In NCCBL the guidelines for loan pricing are summarized below:

a) In NCCBL, interest on various loans depends on the level of risk and type of security

offered. It should be borne in the mind that interest rate is the reflection of risk in the

transaction. The higher the risk, the higher the interest rate.

b) Interest rate on different loans are reviewed in every 6 month or less if required.

c) Fixed interest rate is discouraged.

d) The rate must be reflected by cost of fund. That is the variation in the COF can cause the

change in the loan rate.

e) Effective yield can be enhanced to the extent the borrowers are required to maintain the

deposit to support the borrowing activities.

f) Yield is increased by the commitment fee and service charge where possible.

g) All pricing of loan must have the relevance with the market condition.

Calculation of loan pricing followed by NCCBL is given below:

Interest rate = cost of fund+ administrative costs+ risk premium + expected profit.

3.7 Fees of Loans and Advances:

Pre Sanction Charge:

o 3 copy CIB inquiry from tk.50 each

o Survey Report Charge: Tk.2000 and above (based on collaterals value and

number)

o Legal opinion charge about the security offered to mortgage.

Post Sanction Charge:

o Stamp charge: Tk.150 to Tk.550

o Mortgage Fee: From Tk.5000 to above (Based on collateral assets’ value )

o Insurance of hypothecated goods (If goods are pawned as security) : Insurance

charge on the hypothecated goods’ value.

o Service Charge: 1% o the total loan amount.

o Security Charge (For Small Business Loan, House Renovation and Repairing

Loan, Personal Loan): 1% on total loan value.

o Risk Charge (For Small Business Loan, House Renovation and Repairing Loan,

Personal Loan): 1% on total loan value.

1 3.8 Documents

For execution of different types of loans the bank usually uses two types of documents. One

is application form and other is charge document. A detail of these documents are given

below:

a) Application Form: NCC bank ltd uses two types of application form for different types of

loans. For CC (H), CC (P), Loan (G), HBL, Project / Term loan, BG etc, the application form

contains:

1. Name of the Applicant /Firm/ Company.

2. Applicant’s Address.

3. Nature of the A/C

4. Telephone/ Fax number.

5. Particulars of proprietor.

6. Nature of Business/ Industry.

7. Trade License No. and Validity

8. Date of Establishment/ Commencement/ Incorporation of Business.

9. Nature and Amount of Limit

10. Purpose.

11. Period

12. Mode of Repayment.

13. Details of Security Offered.

14. Particular of Guarantor.

15. Full particulars of Liabilities (if any) of the Borrower and their Allied/ sister concerns

with NCCBL, other Banks and Financial Institutions etc.

16. Other Relevant Particular/ Information.

17. Declaration

18. Certificate of the organization

19. Photograph ( two copies )

b) Charge Document: Before disbursing the loan, the following documents must be completed

by borrower. On these documents, the stamp needed for legislative reasons, which is paid by the

borrower.

1. Letter of Guarantee

2. Letter of Hypothecation

3. Demand Promissory Note

4. Letter of Disbursement

5. Letter of Agreement

6. Letter of Authority

7. Letter of installment

3.9 Security of Loan

Three securities of loan: i) most preferred is business’s income cash flow from which the

customers will repay loan, ii) second security consists of customer’s balance sheet / his assets

that can be liquidated or adjustment of loan and iii) Guarantees from owner’s from a third party.

Primary security: Primary security means the security offered by the borrower himself

as cover for the loan. It refers to the asset, which has been bought with the help of the bank

machinery and goods constitute the primary security.

Collateral security: Collateral security serves two purposes for a lender first, if the

borrower cannot pay, the collateral gives the lender the right to seize or sell those properties to

cover the amount of loan default. Secondly, collateral security gives the lender a Psychological

advantage over the borrower. Borrowers in this situation feel more obligated to work hard to

repay the loan to avoid losing valuable asset. Collateral security must have the following

characteristics;

• Tangible

• Transferable/ Negotiable

• Easy marketability

• Adequacy of margin

• Price stability

• Durability

• Genuineness of title (free from encumbrance)

3.10 Principal of Sound Lending Taken by NCC Bank

Risk involvement with advance may be kept at minimum, if sound lending principals are

followed.

A) Safety: To ensure the safety of lending NCCBL follows the following factors:

B) Purpose: The purpose of lending is a crucial point to know for the bank. It helps the

banker to know the course of action of the borrower as regards lending.

C) Liquidity: It means the availability of fund on short notice. The bank has to know

whether the bank can get back the loan amount in liquid from or not, because majority of

bank liabilities are payable on demand or after short notice. So, the loan must have fair

chance of repayment as per repayment schedule.

D) Security: The security accepted by the bank from borrowers in order to cover loss if

borrowers become default. It must be adequate, readily marketable, easy to handle and free

from any encumbrances.

E) Profitability: The bank definitely invests its money if there is a strong chance of fair

return or profit.

F) Spread/Diversification: In this connection, the principal is – ‘Do not pull all eggs in the

same basket’’ is followed. The advance should be as much broad based as possible and must

be in conformity with the deposit structure in order to minimize the risk of lending.

G) National Interest: A bank should keep in mind the national development plan to play a

significant role in the economic development of a country.

3.11 Procedure for Sanctioning Loan:

Step -1: Duly filled up information sheet (FIS)

First information sheet in the prescribed form provided by the respective branch that contain the

basic information of the borrower such as name of the concern with its factory location, office

address, and telephone no, name of the sponsors, business experience of the sponsors, details of

fixed assets personally owned by the sponsors, details of liabilities, purpose of loan, estimated

cost of the project & means of finance.

Step-2: Application for credit line

It includes name; address; telephone no of factory, date & place of establishment, name & net

worth of directors, capital structure, details of properties, name & address of the subsidiaries,

nature of business, latest audited/ in-audited financial statement, management structure, details of

securities offered, type; extent; & period of credit facilities required.

Step-3: Selection of borrower

It is the most important step in lending. After getting the application for loan NCCBL official

studies the past track record of the applicant. Generally the study includes:

a. Account balance & past transaction.

b. Credit report from other bank.

c. Information of the industry by studying market feasibility.

d. Past & projected financial statement analysis.

Borrower analysis: The quality of the applicant depends on following things:

Character:

Integrity :

Past activities of the borrower

By collecting & analyzing various information

Analyzing collected documents

Transaction analysis

Analyzing the period of relation with the bank

Reliability :

Fulfillment of promise or repayment of earlier loans properly Proper usage of earlier loans

Social Status

Realistic Business plan.

Capacity:

Business capacity: To select the borrower, the most important thing is Borrower’s

business. From the followings, one can have idea about the business capacity:

Business’s previous growth

Competitive advantage

Adopted method and capacity to implement

Ability to use the strength and remove the weakness

Cash flow

Management Capacity: The capacity of the owner, director, managers depends on the

several things such as physical ability, educational qualification, training, experience,

willing to work perseverance, self-confidence, self-reliability, presence of mind etc.

Capital: Capital is a compulsory item to run the business. To know the condition of capital the

following things are analyzed:

Asset and liability Position

The probability of owner to provide additional capital

Ratio Analysis

Condition: The following things should be considered to have an idea about the related

condition of the business:

Growth of the Industry

Competitive condition

Threat of new entry

Government assistance

Demand of the product

Collateral: Which assets are acceptable as collateral can be known by analyzing the following

things?

Whether the ownership of property and documents of ownership are correct?

Whether the connected assets can be mortgaged?

Whether the borrower can influence the legal authority?

The size, type, and location of property should be such that it can be take over?

Whether any other person or organization has taken authority over the assets?

Do the assets have demand in the market?

How much time will be required to sale the assets by taking legal steps?

What would be the approximate sale price?

How much would be the approximate expenditure to sale the assets?

What is the present market value of the assets?

By analyzing the above things, bank will decide whether the assets can be taken as collateral or

not.

Step-4: Collection of CIB report from the Bangladesh Bank.

Seep-5: Making credit line proposal

Step-6: Project appraisal

Project appraisal in banking sector is needed for following reasons:

a) To justify the soundness of an investment.

b) To ensure about repayment of loan.

c) To achieve organizational goals.

Step-7: Credit approval process

Step-8: Head office approval

.Step-9: Sanction letter

Step-10: Acceptance by the borrower

Step-11: Documentation of loan & advances

Common charge of documents for all sorts of advances:

a) Demand promissory note duly signed with revenue stamp

b) Letter of arrangement

c) Letter of acceptance

Additional charge documents required for the following sorts of advance:

• Loan general:

Letter of installment

Letter of disbursement

Letter of authority

• Over draft:

Letter of continuity

Letter of installment

• Cash credit ( Hypo):

Letter of hypothecation

Insurance cover note

Letter of guarantee

Stock report signed by borrower

Letter of continuity

• Cash credit ( Pledge ):

Letter of pledge

Insurance cover note

Letter of guarantee

Stock report signed by borrower

Step-12: Disbursement

For disbursement following factors are taken into consideration:

a) After machinery contract is finalized the bank will open irrevocable letter of credit on

behalf of the borrower in the join names of the bank and the borrower.

b) Disbursement of foreign currency loan is made automatically as soon as possible.

Irrevocable letter of credit for import of machinery is established and the foreign supplies

make shipment of machinery.

c) The local currency loan is to be made available to the project after satisfactory and full

utilization of equity by borrowers by creating required physical facilities for the project.

d) The local currency loan is to be distributed within 3or 5 installments as per nature of the

project.

e) The borrower must use the loan for the purpose for which advance is extended.

Step-13: Monitoring and Follow-up:

• Regular checking of the balance of the clients account. Banks recover the continuous and

demand loan by daily recover basis and recover the term loan by installment basis

(monthly).

• Regular communication with the defaulting customer and guarantors physically/ over

telephone.

• Issuance of letter to customers immediately after dishonor of cheque.

• Issuance of letter to defaulting customers and respective guarantors.

• Contacting the employers of the defaulting customers ( after their overdue installments)

• Issuance of legal notice to the customers and guarantors prior classification of loans.

• Issuance of application/ greeting letter to the regular customers.

• Periodical visit to the customer to maintain relationship and supervision of supplied

goods/ items.

• Legal actions to be taken after all possible efforts to recover the Bank’s dues have in vain.

Step-14: Recovery Steps:

A) General steps:

I. Normal procedure:

a) Preparation of list of Borrowers Categorically.

b) Maintenance of diary

c) Follow up to --Personal Approach.

--Through Letters.

-- Notices etc.

II. Some Special Techniques:

a) Moral Persuasion.

b) Social Persuasion.

c) Political Persuasion.

d) Persuasion through Guarantors.

e) Recovery Camp etc.

B) Steps from Head office/ Z.O :

I. Letters from H.O and Z.O

II. Formation of Recovery team i.e. Supervisory/ recovery

III. Recovery Camp

IV. Issuance of Circulars, Notices allowing some incentives,

V. Negotiation with the borrowers for arrangement of selling securities for Recovery.

C)Alternative Measure for Recovery:

Rescheduling/ Restructuring:

VI. Rescheduling with Block A/C.

VII. Rescheduling with Block A/C and Interest waiving.

VIII. Rescheduling Interest waiving and period extending.

IX. Technical, Management, marketing Restructuring.

C) Government and Bangladesh bank’s Role for Recovery:

I. Issuance of Circulars, Notices etc.

II. Preparation of list for Defaulting Borrowers for publication through papers and

T.V etc.

III. Imposing Restrictions for participation in some activities like election, other social

activities etc. for Defaulting Borrowers and even for guarantors if any.

IV. Support for legal actions if necessary.

D) Mise steps:

I. Identification of Defaulting Borrowers present capacity.

II. Identification of Bank with whom he is presently banking.

III. Identification of other means-if any.

IV. Some practical techniques may be applied on the basis of present situation.

E) Legal Steps:

I. Serving Notices.

II. Serving Legal Notices

III. Serving Notices to the Guarantors.

IV. Assessment and Identifications of securities in respect of nature, quality and

valuation etc.

V. Attachment of the other properties etc. (if necessary) along with the properties of

Guarantor.

Some Problems of Recovery:

1. Exemption of interest by the Bank/ Government.

2. Exemption of loan including Interest by the Govt.

3. Political Pressure and misunderstanding etc.

4. Interest waiving and rescheduling culture.

4.0 PERFORMANCE EVALUATION OF NCC BANK ON CREDIT

4.1 Trend of Loan & Advance in NCC Bank

In order to evaluate the performance of the bank in ‘Advance’, it is very important to know what

type of yearly trend the bank has in this section. The following table shows the picture in detail.

Particulars August

31,2010

December

31,2009

Increase in

BDT

Growth

Rate

(%) Overdraft 7,73,39,78,351 7,25,22,49,685 48,17,28,666 6.65Cash credit 6,20,10,68,512 5,80,22,35,053 39,88,33459 6.87Loan general 4,65,65,21,396 3,80,82,89,128 84,82,32,268 22.27Transport loan 18,76,05,323 12,75,04,561 6,01,00,762 47.13House building loan 1,35,50,80,908 1,39,61,27,606 -4,10,46,698 -2.94Loan against trust received

11,02,61,69,574 10,04,83,10,329

97,78,59,250 9.73

Loan against imported merchandise

12,23,14,248 31,84,24,649 -19,61,10,401 -61.58

Loan against investment

13,83,682 14,00,357 -16,675 -1.19

Loan against packing credit

14,80,16,558 27,58,01,578 -12,77,85,020 -46.33

Project loan 28,16,85,453 48,54,30,747 -20,37,45,294 -41.97Demand loan 34,90,433 7,67,41,054 -7,32,50,621 -95.45Lease finance 71,93,56,821 70,84,69,500 1,08,87,321 1.53Payment against document

1,16,42,80,798 1,94,57,56,294 -78,14,75,496 -40.16

Consumer finance scheme

32,71,000 36,13,734 -3,42,734 -9.48

Temporary overdraft 2,44,82,925Loan revolving 1,24,39,992 6,86,959 1,17,53,033 1710.87Loan export 71,22,969Small business loan 70,41,78,557 72,41,76,844 -1,99,98,287 -2.76House renovation loan

8,13,87,232 8,71,03,201 -57,15,969 -6.56

Personal loan scheme 2,04,67,991 2,63,03,967 -58,35,976 -22.18Term loan ( large & medium )

9,15,43,41,554 93,22,89,932 -16,85,52,378 -1.8

Festival loan 14,75,17,772 11,68,49,011 3,06,68,541 26.24Special house loan 99,54,62,520 97,99,74,425 1,54,88,095 1.58Credit card 17,21,31,137 15,16,74,626 2,04,56,511 13.48Forced loan 90,93,51,499 68,67,13,074 22,26,38,425 32.42Education loan 4,72,756 1,567 4,71,189 30069.49

Figure in taka

40.2 Analysis: The above table shows that, in some sector the issued loan during the eight

months of 2010 is not satisfactory. But bank, it can be expected that in the following months it

will be able to issue the loan in profitable sector.

Analysis: The above figure shows that, loans & advances position of the bank is increasing day

by day. So it can be said that, earnings of the bank from this sector are also increasing.

5.0 Foreign Remittance

5.1 Definition of remittance

Remittance is an important component of modern finance & business. Now this is the era of

globalization. People are easily moving from one continent to another in search of better

standard of living. In the same time they are sending a portion of their income to home countries

for family maintenance or for other reasons. The money transferred from abroad to home is

known as remittances and the sender of money is known as remitter. Third world country like

Bangladesh has migrants and workers worldwide, who are strengthen the overall economy by

sending remittances.

5.2 Different Types Foreign Remittance

5.2.1 Inland remittance

Remittance is significant part of the general banking. The bank receives and

transfers various types of bills through the remittance within the country. Obviously the bank

charges commission on the basis of bills amount. These remittances are not directly received by

the target banks. If an organization or bank receive the remittance and transfer the money to the

target banks then for target banks it is known as Inland (Local) Remittance. Pay orders, Demand

drafts, Telegraphic transfers, Mail transfer is the type of local remittance.

5.2.2 Foreign remittance

Foreign remittance is the money directly received by the remitters target banks.

Different exchange companies or money transfer organizations work as a medium for foreign

remittance. NCC Bank is the member of Money Gram and SWIFT networks. Using the services

of this global network, non-resident Bangladeshis can send money from abroad to home within a

few minutes without any risk.

5.3 Payment Mechanism:

5.4 Existing Process of Handling Remittance Products in NCCBL

National Credit and Commerce Bank Ltd is now handling more than 20 remittance products

from more than 15 foreign exchanges or banks. Different software and mechanisms are used for

processing the data received from this exchanges regarding remittance. This chapter contains

information about the products and processing of the products which is the first part of this

internship report topic.

Products and processing:

Products

MoneyGram: MoneyGram is an interactive web based procedure of getting money in minutes

worldwide. The receiver needs to enter his reference number in software provided by

Monyegram called Deltaworks to get money. If all the information matches then the payments

are ensured by the official responsible for MoneyGram. In this system, Sender completes a

“send” form and gets a receipt. MoneyGram Agent gives a Ref. No. This has to be passed to the

receiver. NCC Bank makes an enquiry on the MoneyGram computer network to obtain

authorization to pay recipient and recipient receives the fund. MoneyGram is one of the fastest

ways to transfer money. Customers using MoneyGram can send or receive money usually within

10 minutes from anywhere in the world. To get the money the recipient need not to have a bank

account with NCC Bank Ltd. NCCBL does not levy extra charge. It gives better exchange rate to

the recipient. The recipient can approach at any branches of NCC Bank at his convenience with

the reference No. and a photocopy of pass port /Voter ID/Citizenship Certificate.

Money Gram Policies & Procedures

• Record keeping Requirements

• Money Transfer Send transaction

• Money Transfer Receive transaction

• Verification of customers identity

• Send & Receive form

• Send transaction approval procedure

• Acceptable Customers Identification

• Photo Identification

• Know Your Customer

Limitations of Money Gram

• People are not more aware about it.

• Many customers illiterate, so they don’t know the procedure.

• Money Gram in this bank can not meet all kind of customer need.

• Lack of facility

• Procedure & Service charge are not all time capable for the customer.

There are various illegal money sending facility from abroad & vise versa.

5.4.2 Products

Xpress Money

The basic features of Xpress Money are similar as Moneygram. It’s also an instant cash

system where receivers get specific PIN number and branch officials confirm the payment by

signing in a website of Xpress Money.

5.4.3 Products

Placid Spot Cash

Placid Spot cash is a web based remittance product like other instant cash products

(MG, AFX). Like other similar products in Placid SP, Beneficiary gets a PIN No for executing

his/her payment. The Dedicated server to Placid helps to execute the payments. Authorized

officer enter in placid website and execute the payment using user ID, Password and PIN No for

the transaction.

5.4.4 Habib Qatar International Exchange

Products

Habib Express (Instant Cash)

Habib Express is a similar product like MoneyGram. Authorized user login to the

software provided by Habib Qatar Exchange Ltd and place the secret code provided to the

beneficiary. Putting right code opens a new page contains information about the payment. If

information matches with the beneficiary’s information then the payment is made by the branch

officials.

5.4.5 AL-Fardan Exchange Company

.Products

AFX (Instant Cash)

AFX (instant cash) is a web based money transfer and payment system. The product has

similarity with the MoneyGram. For receiving the money authorized login is needed in the

website of AFX. Then placing the right pin code provided by AFX to the remitter will open a

new page containing the information regarding the payment. If the information match then the

authorized user confirm the payment from the website and responsible branch of the bank pay

the money to the receiver.

5.4.6 Arab National Bank

Products

Telemoney (TT)

Telemoney , a new generation remittance product(TT) launched by ANB in mid of

2008. The main features of the product are its security and handling method. The product is

maintained and processed through a sophisticated system. A special software is provided by ANB

is used for processing the information uploaded in ANB central server by ANB officials.

Decoded information is reorganized using Microsoft Office program. Then the information is

transferred to different branches using fax or email. Branches receive the information and credit

beneficiary’s account depending on the information received from head office.

5.4.7 Kaymaks Financial Services.

Products

Kaymaks (TT)

Kaymaks has only one product which is handled by NCCBL, FRD. The product is

known as Kaymaks (TT). The features of the product are, Kaymaks consolidate remitters and

beneficiaries information and send it to NCCBL, FRD. FRD receive the file and download using

internet. The data is reorganized and send to different branches depending on receiver’s bank

account. Branch credit the receiver’s bank account if all information gathered from FRD is

perfect.

5.4.8 Dhaka Janata Exchange Ltd.

Products

Dhaka Janata (TT)

The product called DJ (TT) is a similar product like other same categories products (TT).

DJ officials send the information file containing information of remitter and beneficiaries to

NCCBL ID, FRD by attaching in mail. The responsible NCCBL official downloads the file and

reorganizes it using office program. Finally the total information sheet is divided addressing to

different branches. The branches confirm the identity of the beneficiary and after confirming,

they credited the beneficiaries bank account as per the information received from Head office.

5.4.9 Wall Street Exchange Center

Products

Wall Street (TT)

WSEC sends information to the bank attaching with email. Bank Official downloads the

data file and reorganizes it using Microsoft office. Finally sorted or arranged data to different

branches (Depends on Beneficiaries bank account or area).

5.4.10 Federal Exchange

Products

Federal Exchange (TT)

FE has only one product which is handled by NCCBL, FRD. The product is known

as FE (TT). The features of the product are, FE consolidate remitters and beneficiaries

information and send it to NCCBL, FRD. FRD receive the file and download using internet. The

data is reorganized and send to different branches depending on receiver’s bank account. Branch

credit the receiver’s bank account if all information gathered from FRD is perfect.

5.4.11 Three Star Money Transfer

Products

Three Star (Instant Cash)

Three Star (instant cash) is a web based money transfer and payment system. The

product has similarity with the MoneyGram. For receiving the money authorized login is needed

in the website of TSMT.

6.0 The Proposal:

1. The rate of interest of loans and advances should be minimized.

2. Classified loan should be minimized by the bank.

3. Main function of provision is overcame bad debt and loss. Security against loan should be reconsidered and reorganized.

4. The method of providing the traditional “Security” or “Collateral” oriented loan may be replaced by the “Project” and “purpose” wise loan.

5. In case of large loans, banks may share risk through syndication.

6. Full automation may reduce time and cost related with remittance processing and disbursement.

7. The NCCBL should continuously introduce new generation banking and remittance products to target customers.

8. Launching branches in remote areas may enlarge the area of service.

9. ATM or POS networks may make the disbursement of remittance easier than present.

10. Building a united flexible network with competitor national and international banks may helps to expand remittance business.

11. An own money transfer organization may faster the remittance receiving, processing and payments.

12. If possible then opening some foreign branches may also improve the quality of remittance service. (Though feasibility study is needed for this decision)

7.0.Managerial Recommendation:

1.0 Decentralization may reduce the time and cost of decision making.

2.0 NCCBL should ensure strong monitoring of Human Resource Department over employee

discipline and satisfaction.

3.0 The NCCBL can award Limited decision making authority to mid level managers for

implementing short term projects.

4.0 The NCCBL should maintain quality of the lower level officers for better customer and

banking service.

5.0 NCCBL may ensure the stability of capable officers. (Performance appraisals and other

benefits)

6.0 The NCCBL can go for introducing MIS in all level.

7.0 The NCCBL should take decisions by analyzing industry competitors’ steps rather than

analyzing previous information

8.0 NCCBL should launch more promotional programs/products in home and abroad for

attracting target customers.

9.0 NCCBL should have some long run comparative competitive advantage over rivals that is

sustainable.

8.0 Conclusion

National credit and commerce bank Limited is a second generation bank. It is committed to

provide high quality financial services/products to contribute to the growth of GDP of the

country through stimulating trade and commerce, accelerating the pace of industrialization,

boosting up export, creating employment opportunity for the educated youth, poverty alleviation,

raising standard of living of limited income group and overall sustainable socio-economic

development of the country.

NCC Bank makes a strong position through it’s varies activities. Its number of clients, amount of

deposit and investment money increases day by day. This bank already has shown impressive

performance in investment.

Consumer are more or less satisfied with the present services of the bank now should think to

start new services and take different types of marketing strategy to get more customers in this

competition market of banking.

At last it can be said that, NCC Bank Ltd. is growing fast and its contribution in our economy is

also considerable. I hope that NCC Bank will wide its services by expanding its branch all over

the country.

Bibliography

1. Angela Mack , “ THE LANGUAGE OF BUSINESS” (Southampton, Camelot Press Ltd , 1977)

2. Frank K. Reilly , Keith C. Brown “ INVESTMENT ANALYSIS AND PORTFOLIO MANAGEMENT” chapter 15. (Mumbai , Thompson , South-Western , 2007)

3. Manual for Loan Operation Department of NCCBL.

4. . Loan Classification Manual.5. Departmental Documentation provided by BSB.

6. Micro Finance Opportunities, Citi Foundation, Freedom From Hunger “ REMITTANCE CONTENT NOTE” ( New York, 2007)

7. NCC Bank Ltd “ANNUAL REPORTS” (Dhaka, NCCBL ,.2007.2008,2009)

Website Address:1. www.nccbank-bd.com 2. www.anb.co.sa 3. www.uaeexchange.com 4. www.wallstreet.ae 5. www.globalfinanciled.org .6. www.wikipidea.com 7. www.yahoo.com/business8. Search Engines …www.google.com. www.yahoo.com , www.msn .com

Appendix

Lending Rates of NCC Bank Ltd.

Head of Advance Existing Mid Rate on

Lending Rates

Revised Mid Rate on

Lending Rates

01.Loan (G) :

Large & Medium scale

Industry

14.50% 13%

02.Loan (G) :

Small Cottage Industry 14.50% 16%03. Working Capital to

Industry

14.50% 13%

04. Exports

Packing Credit

7.00% 7.00%

05. Commercial Loan

Pledge

Hypothecation

14.50%

14.50%

13%

13%

PAD

LIM

LTR

14.50% 13%

IBP

FBP

LDBP

FDBP & Bills Discounted

14.50% 13%

06. Housing Loan

( Residential &

commercial)

15% 13%

07. Consumer Finance

Small Business

Festival Small Business 17% 17%

Loan

House Repairing Loan

Personal Loan

Consumer Finance Scheme

(CFS) 08. Credit card 2.% 2.%09. NBFI 14% 14%10.OthersAgainst FDR/FO NCCBL 3% above relative FDR rate 3% above relative FDR rateAgainst FDR/FO of other

Banks, ICB Unit, WEDB

Shares etc

14% 14%

Against work/Supply order 16% 16%Transport, Project Loan,

Demand loan

16% 16%

Lease Finance 16% 16%

An overview of the this remittances of the year of 2010 (in taka)

Month Moneygram

UAEEx.

X-press Money

Placid Afx DhakaJanata

HabibQatar

Arab National

Wall steet

NationalEx.

Jan 3418339 309000 256740 300306 445510 528737 103520 1005860 15000 0

Feb 3436560 0 80000 555878 406940 135012 60006 728301 11229 0

March 2631467 60000 483704 614834 290675 119360 86520 1154896 1154896

April 2753376 115000 69578 180680 679010 168051 10003 1655246 24962

May 2975562 48328 207860 400135 426092 255891 500000 877371 25625 22500

June 2463428 0 499933 289952 621617 401400 494631 548252 0 0

July 3633409 0 345256 178175 506329 150000 58050 823408 0 63000

Aug 3269031 76000 287022 374709 605767 567878 161632 1095441 0 51610

Sep 32921197 21000 506049 957992 491297 476247 51138 1354643 30000 0

Oct 4282848 60000 303029 662713 808269 500000 849799 274247 108010

Nov 5829134 103139 982704 1721000 78411 723671 171833

9 49600 30084 20002

Dec 2948210 0 317224 523849 740500 582113 800000 1834655 0 0

Financial Ratio Analysis:Return on Asset

Year ROA

2006 1.35

2007 1.47

2008 1.59

2009 1.54

2010 1.62

Return on Equity:

Year ROE

2006 18.93

2007 19.82

2008 20.23

2009 21.76

2010 22.14

Net Profit Margin: Year NPM

2003 3.49

2004 12.49

2005 12

2006 12.27

2007 12.85

Earning Per Share :

Year EPS

2006 36.11

2007 35.44

2008 38.53

2009 50.20

2010 45.53

Products & Service of NCC Bank

Deposit Product

Current Deposit (CD)

Saving Bank Deposit (SB)

Special Saving Scheme (SSS)

Special Deposit Scheme (SDS)

Short Notice Deposit (SND)

Instant Earning Term Deposit (IETD)

Lending Product

NCC BL launched the following lending products:

Continuous Loan

Secured Over Draft against Financial Obligation (SOD/FO)

Secured Over Draft against Work Order/Real Estate etc. (SOD/G)

Cash Credit (Hypothecation/Pledge) Export Cash Credit (ECC)

Demand Loan

Payment against Documents (PAD)

Loan against Imported Merchandise (LIM)

Loan against Trust Receipt (LTR)

Forced Loan

Packing Credit

Secured Over Draft angst Cash Incentive

Foreign Documentary Bills Purchased (FDBP)

Local Documentary Bills Purchased (LDBP/IDBP)

Festival Business Loan

Term Loan

Loan General

Project Loan

Transport Loan

House Building Loan

Small Business Loan

Consumer Finance Loan

Lease Finance

Remittance Products

NCC BL offers the following remittance products:

Foreign Remittance

Pay Order (PO)

Demand Draft (DD)

Telegraphic Transfer (TT)

Outward Bills for Collection (OBC)

Security deposit Receipt (SDR)

International Business Products

Letter of Credit (L/C)

Back to Back Letter of Credit (BTB L/C)

Buying & Selling of Foreign Exchange

Foreign Demand Draft (FDD)

Foreign Telegraphic Transfer (FTT)

Special Fee Earning Products

NCCBL offer to their customers the following Special Fee Earning Products:

Bank Guarantee (B/G)

Foreign Bank Guarantee (F.B/G)

Credit Card

Debit Card

Portfolio Management

Underwriting

Social Service Product

Bank takes some responsibilities for the society. Through sale of Lottery, collection of IPO, build

various monuments etc.

Organization Structure

Management Structure

Vice Chairman

Board of Directors

Managing Director

Deputy Managing Director

Sr. Executive Vice President

Probationary Officer

Principal Officer

Sr. Principal Officer

Asst. Vice President

Sr. Asst. Vice President

Vice President

SVP (CBS) SVP (Est.)SVP (Credit Div)SVP (HRD)

Executive Vice President

SVP (BS)

Officer

Junior Officer