Welcome to my

presentation

PRESENTEDBY-NAME: SAHA,ARUP KUMAR

ID NO: 10-16471-2MAJOR-ACCOUNTING AND

FINANCE

SUPERVISED BY-NIAZ MOHAMMAD

FACULTY OF ACCOUNTING

Internship Report On

” Service activities on Link3

technologies Ltd.(Corporate

branch)”

PROFILE……

Link3 Technologies Ltd. is a full service IT Solution Provider that has been operating in Bangladesh market for more than ten years with a very high level of success.

Link3 achieved through an uncompromised service quality and customer satisfaction. Link3's highly trained professionals can ensure a standard of service that remains unmatched by any other player in the market.

Vision

Mission

“Link3 will be the largest broadband user based ICT solutions service provider in Bangladesh.”

“Facilitate seamless information flow through innovative ICT infrastructure and services.”

ObjectiveBroad objective-The primary objective of this report is to state my working experience as an intern in the service activities of Link3. This report is initiated as partial requirement of my bachelor of business administrative degree. Specific objective-To observe the activities of Sales and Distribution Department of Link3.To demonstrate different aspects of marketing in the organization.To find out the operational function of Link3 different sales centers.To analyze the customer satisfaction of Broadband internet Service by Link3.To analyze the customer payments for reconciliation.

WORK RELATED ACTIVITIES

Link3 technologies Ltd.(corporate branch) consists of relatedactivities in the following department:

Finance and accounts department Marketing department Human resource department

FINANCE AND ACCOUNTS DEPARTMENT

Finance and Accounts department consist of following activities-

• Voucher shorting• Maintain voucher register• Customer validity checking• Summation of Debit-credit balance• Accounts reconciliation

HUMAN RESOURCE DEPARTMENT

HR department consist of under following activities-

• Reference Check • Interview Call• Issuing letter

MARKETING DEPARTMENT

Link3 marketing team is working nicely. Marketing department has three sub departments. These are:

• Product Development• Branding• CSR/PR

ORGANIZATION WIDE ACTIVITIES

Organization wide activities consist of following activities:

• Activities of sales and distribution department of Link3• Customer Service Operation, Billing and IT• Distribution and Coverage   Initial Focus• Expansion of the coverage • Improve own process of service

PROBLEMS IDENTIFIED/OBSERVED IN THE ORGANIZATION

• During my internship program in Head Branch of Link3 technologies Ltd, I have faced a problem that is working environment. There is not enough space for working because the branch is very small. A large number of employees are working in this small branch. Therefore, it is a little bit tough to work in this environment for me. Except this, all kind of facilities they have provided to me as an intern. Coordinators are so much helpful and cooperative as well.

ANY MISSING KNOWLEDGE AND SKILLS

I think there is very little missing knowledge and skills that I need to be learned in the university so far, because our course are arranged in very systematically. So these courses are obviously helpful for future job requirements or any other activities.

But, there are some points I need to mention:

• Good Communication.• Accounts Department knowledge.• Finance Department knowledge.• Corporate culture.• Practical workshop on Excel.

 

IMPLICATIONS TO ORGANIZATION

I have achieved significant amount of knowledge about customer service and I have realized that great communication skill is the fundamental

requirement of serving the customers with great service.

• Getting to know how customers are paid their billing money, how debit and credit amount is being used for accounts section, about Due amount etc.

• I also learned about address change, mobile number change, endorsement, debit instruction, account opening etc in the software.

• I also learned about the data post into ERP software.

CONCLUSION

As an organization Link3 technologies ltd. has earned the reputation of top ranking ISP provider and much more structured compared to any other ISP provider in Bangladesh. It is persistent in pursuit of

innovation and technology for improvement. It has a reputation as a partner of corporate relationship

With a bulk of qualified and experienced Accounts department, Link3 technologies ltd. can exploit any opportunity in the technology

sector. It is pioneer in introducing many new products and services in the IT sector of the country. Moreover, in the overall way, it is

unmatched with any other ISP business because of its wide spread networking coverage throughout the city.

RECOMMENDATION• Link3 needs to launch more services about software consultancy so that

their customers can happy with the services• Link3 should open more branches in the sub-urban and rural areas all over

Bangladesh.• Continuous advertisement need to be circulated in electronic and print

media to inform and make popular of the Link3 services.• Link3 management should try to bring new IT products and services. This

will increase income and through IT, Link3 can provide better services to its customers.

• To attract more clients Link3 has to create a new marketing strategy, which will increase the total sales of products.

Thank You

AnyQ ?