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Should training be outsourced? An age old question with valid arguments on both sides, we make the argument of no... and yes.
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SHOULD YOU OUTSOURCE TRAINING?
Managing Demands & Resources to Maximize ROI
SHOULD YOU
OUTSOURCE TRAINING?
No…
…and
Yes.
No…
(let’s get back to that)
No…
…and
Yes.
THE PROBLEM
Training departments are under more pressure than ever to visibly impact results.
THE PROBLEM
Companies want to “see” their trainers entrenched with production.
Training departments are under more pressure than ever to visibly impact results.
THE PROBLEM
How do you keep the training staff visible while still producing high-quality materials?
THE PROBLEM
How do you keep the training staff visible while still producing high-quality materials?How do you reduce costs without reducing visibility?
THE PROBLEM
Most training organizations
have materials that
need to be updated
regularly but lack the time or resources
to do so.
THE SOLUTION
• Do Your Homework
THE SOLUTION
• Do Your Homework
• Identify Resources
THE SOLUTION
• Do Your Homework
• Identify Resources
• Determine the ROI
DO YOUR HOMEWORK
are the most visible act ties for your staff?
Wha
t
vi i
DO YOUR HOMEWORK
Of the remaining activities, which ones consume the most time?
DO YOUR HOMEWORK
How can those activities…
DO YOUR HOMEWORK
…best be improved?
IDENTIFY RESOURCES
Partner with IT
Option A:
IDENTIFY RESOURCES
IT…can best integrate technology-based training into existing systems
IDENTIFY RESOURCES
IT…can take time as they juggle many projects of often higher priority.
IDENTIFY RESOURCES
Partner with Marketing
Option B:
IDENTIFY RESOURCES
Marketing
… has great creativity and a typically strong sense of urgency.
IDENTIFY RESOURCES
Marketing
… has many projects to juggle, and can be expensive.
IDENTIFY RESOURCES
Partner with Human Resources
Option C:
IDENTIFY RESOURCES
Human Resources
… has a strong knowledge of Company culture, and can enable your training initiatives to integrate with their HR system.
IDENTIFY RESOURCES
Human Resources
… may “Tell” instead of “Train”, dictating policy instead of facilitating learning.
IDENTIFY RESOURCES
Outsource
Option D:
IDENTIFY RESOURCES
Outsourcing
... can be fast, cost-effective, and offer many services.
IDENTIFY RESOURCES
Outsourcing
... you never know what you’re going to get.
SHOULD YOU
OUTSOURCE TRAINING?
No one knows the business or is as versatile as
an in-house training team.
NO…
Trainers can get consumed with “behind the
keyboard” tasks that do not impact the
business.
… AND YES.
DETERMINE THE ROI
• What would it cost to do it yourself?
– Time– Lost Productivity– Creation Costs
DETERMINE THE ROI
• What is the impact of higher quality in a shorter time?
• What would it save your department?– Saved time– Decreased ramp-up– Increased visibility
OUTSOURCING & ROI
When factoring in lost production, outsourcing services can increase ROI by a factor of: 4.
Contact The Highly Trained Eye™ for detailed information and to request a white paper.
SO OUTSOURCING CAN
BE GOOD, BUT…
OUTSOURCING PITFALLS
Don’t fall for name dropping of clients.
Most outsourcing firms embellish the truth
OUTSOURCING PITFALLS
• Look for a variety of samples to assess capabilities.
OUTSOURCING PITFALLS
Look for references you can contact
OUTSOURCING PITFALLS
Look for companies that will take the time to learn your culture.
LOOK AROUND!
Find an outsourcing partner you like.
(The Highly Trained Eye™ is one option.)
Scott Rowland is
Managing Partner of
The Highly Trained
Eye™, which
specializes in
providing training
support services to
businesses and
training departments
worldwide.
The Highly Trained Eye, LLPwww.highlytrainedeye.com
603-418-0983 [email protected]
