TUTORIAL PRESENTATION Building up relationship with customers as an effect of integration across supply chain

Lecture: Max Galarza.Grade: 10

University student: Geanella Alban

Enrique ColombattiPaula MarrasquiCynthia Orrala L

Diego SeguraManuel Patiño

Ma Paula vasconesDate: August, 30

Building up relationships with customers as an effect of integration across supply chains

multiple connections between the two parties clearly requires a mutual  understanding of the benefits that can be achieved through partnership.

This new style partnership: changes conventional thinking about buyer – supplier  relationship. It suggests a more proactive approach to integration with customers.

Integration Schönsleben defines integration as a broad capability of an information system to exchange information. it can be analyzed from intra-firm and inter-firm point of view. 

The first one is internal integration of separate functions in a single company. Many processes in companies require collaboration  between internal functions (e.g. marketing and logistics).

SCMSupply chain management (SCM) is the oversight of

materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer.

Importance of integrationNew visión of supply

chain management Connects members

and actions included in transformation of raw materials into products

Delivering these products to consumers

Copacino and Supply Chain Managent

Connects members and action

View as one organization

Delivery and strategic

Information integration

IT and partnership

Conditions

Classic supply chain modelA supply chain is a network between a company and its

suppliers to produce and distribute a specific product, and the supply chain represents the steps it takes to get the product or service to the customer.

It´s not just technology, Project.Segment customers and anticípate needs

Relocate work to perform bestNo activities should be done more than onceEntire process operate within one database

Trading partners agree on same metrics

Encourage face to face contracs

Customers can be totally satisfied by the type of response with a positive feeling towards the respondent.

They can be totally satisfied but without any sort of strong feeling towards the respondent.

Slightly satisfied with the responses but with or without any feelings towards the respondent, depending on the efforts and type of responses provided by the respondent.

They can also be totally dissatisfied by the responses but no hard feelings towards the respondent as the respondent could have delivered the things correctly and efficiently.

They can also be totally dissatisfied by the responses and with negative feelings towards the respondent as the respondent could have messed everything.

COSTUMER LIFE CYCLE

Integrated supply chain model

bibliographyhttp://www.investopedia.com/terms/s/supplychain.asphttp://image.slidesharecdn.com/supplychainriskmanageme

nt-090606232924-phpapp01/95/supply-chain-risk-management-5-728.jpg?cb=1244331084

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http://www.managementstudyguide.com/customer-response.htm