Evol

Indian Retail Industry is standing at its point of inflexionboom to take place. The inception of the time where retail stores were found in the village weekly markets. These stores were highly unorganized. The maturity of the retail sector took pstores in the locality. With the government interventionindustry in India took a new shape. Outlets for Public Distribution System,

cooperative stores and Khadi stores were set up. These retail for its establishment.

The retail industry in India gathered a new dimension with the setting up of the different international brand outlets, hyper or

Key Players in the Indian Retail Sector:

The untapped scope of retailing has attracted superstores like Walthe Kiranas that had been servingimportant participants in the Indian Coffee Day, Landmark, Khadims, Crossword

Retailing in India:

Future of organized retail in India looks Union Minister of Commerce & Industry, Shri Kamal Nath, the organized retail sector is expected to grow to a value of billion) and may generate 10 to 15 million jobs in next 5 years. This can happen in two forms- 2.5 million of these people may be associated directly with retailing and the rest 10 million people may be gainfully employed in related sectors that will be pulled up through the strong forward and backward linkage effects.

4th JULY – 10th JULY

Evolution of Indian Retail Industry

Indian Retail Industry is standing at its point of inflexionboom to take place. The inception of the retail industry

time where retail stores were found in the village fairs,weekly markets. These stores were highly unorganized. The maturity of the retail sector took place with the establishment of stores in the locality. With the government interventionindustry in India took a new shape. Outlets for Public Distribution System,

stores were set up. These retail stores demanded low investments

in India gathered a new dimension with the setting up of the different yper or super markets, shopping malls and departmental stores.

Key Players in the Indian Retail Sector:

The untapped scope of retailing has attracted superstores like Wal-Mart into India, leaving behind ing us for years. Such companies are basically IT based. The other

mportant participants in the Indian retail sector are Bata, Big Bazaar, Pantaloons, Archies, Cafe

andmark, Khadims, Crossword, to name a few.

Retailing in India: A forecast

Future of organized retail in India looks pretty bright. According to the Union Minister of Commerce & Industry, Shri Kamal Nath, the organized retail sector is expected to grow to a value of `2,00,000 crore (US$45

15 million jobs in next 5 years. This can 2.5 million of these people may be associated

directly with retailing and the rest 10 million people may be gainfully employed in related sectors that will be pulled up through the strong forward and backward linkage effects.

etail Industry

Indian Retail Industry is standing at its point of inflexion; waiting for the retail industry dates back to

fairs, melas or in the weekly markets. These stores were highly unorganized. The maturity of

lace with the establishment of convenience retail stores in the locality. With the government intervention, the retail industry in India took a new shape. Outlets for Public Distribution System,

tores demanded low investments

in India gathered a new dimension with the setting up of the different artmental stores.

Mart into India, leaving behind us for years. Such companies are basically IT based. The other

Bata, Big Bazaar, Pantaloons, Archies, Cafe

The India

Big Bazaar- Big Bazaar is a chain of department stores owned by the

Pantaloon Group (Future Group) andheadquartered at Mumbai. It offers all types of household items such as home furnishing, utensils, fashdepartment and vegetable section known as the Food Bazaar and its online shopping site is known as FutureBazaar.com. The real estate fund management company promoted by the Future Group expects to develop more than 50 projects across India covering a combined area of more than 16 million sq. ft.

Bharti Retail- A wholly owned s

ventures (JV) with the international retailing behemoth, Wal

aims to foray every city with a population exceeding 1 million. It has plans to come up with an investment of more than $2 billion in convenience stores, supermarkets and hypermarkets spread over an aggregate 10 million sq. ft.

Reliance Retail- Reliance claimed

that will be unique in size and spread, will lead to the welfare of one and all ranging from Indian farmers, manufacturers and ultimately consumers. It is known as Reliance Retail Ltdis a 100 percent subsidiary of Reliance industries LtdReliance Retail has plans to open 4,000 outlets across 1,500 towns for an investment of $5.6

DLF Shopping Malls

Besides being India's largest real estatinnovating shopping malls in India. It caught public eye when it launched the 250,000 sq ft. shopping mall in Gurgaon. It has brought a dramatic change in the lifestyles and entertainment with its City Centres and DT Cinemas. DLF has plans to invest `2000-3000 crore in all the emerging areas from metros to A class cities in the next two years. Till last year the company was involved in building 18 malls out of

which 10 were in the NCR region. Future plans of DLF involve opening up of 100 malls, big box retailing and integrated malls) across 60 cities in next 8

The India Retail Industry: Who's Who?

Big Bazaar is a chain of department stores owned by the

) and headed by Kishore Biyani and headquartered at Mumbai. It offers all types of household items such as home furnishing, utensils, fashion products etc. It has a grocery department and vegetable section known as the Food Bazaar and its online shopping site is known as FutureBazaar.com. The real estate fund management company promoted by the Future Group expects

jects across India covering a combined area of more than 16 million

wholly owned subsidiary of Bharti Enterprises has announced two joint

the international retailing behemoth, Wal-Mart. The first JV ensures cash and carry business, in which 100 percent FDI is permitted and it can sell only to retailers and distributors. The second JV concerns the franchise arrangement. Sunil Mittal

Bharti Group assured that the ventures will use “low prices every day” and “best practices for the satisfaction of the customer”. Processed food and vegetables will be delivered by Bharti Field Fresh, Bharti's JV with Rothschild. Bharti Retail

foray every city with a population exceeding 1 million. It has plans to come up with an investment of more than $2 billion in convenience stores, supermarkets and hypermarkets spread over an aggregate 10 million sq. ft.

Reliance claimed last year to start a retail chain

that will be unique in size and spread, will lead to the welfare of one and all ranging from Indian farmers, manufacturers and ultimately consumers. It is known as Reliance Retail Ltd. (RRL) and

y of Reliance industries Ltd. (RIL). Reliance Retail has plans to open 4,000 outlets across 1,500 towns

DLF Shopping Malls- DLF Retail Developers Ltd. is one of the part

Besides being India's largest real estate developer, DLF is also of the leaders in innovating shopping malls in India. It caught public eye when it launched the 2

sq ft. shopping mall in Gurgaon. It has brought a dramatic change in the lifestyles and entertainment with its City Centres and DT Cinemas. DLF has plans to

3000 crore in all the emerging areas from metros to A class cities in the ars. Till last year the company was involved in building 18 malls out of

which 10 were in the NCR region. Future plans of DLF involve opening up of 100 malls, big box retailing and integrated malls) across 60 cities in next 8-10 years.

jects across India covering a combined area of more than 16 million

has announced two joint

Mart. The first JV ensures cash and carry business, in which 100 percent FDI is permitted and it can sell only to retailers and distributors. The second JV

Sunil Mittal, Chairman of Bharti Group assured that the ventures will use “low prices every day” and “best practices for the satisfaction of the customer”. Processed food and vegetables will be delivered by Bharti Field Fresh, Bharti's JV with Rothschild. Bharti Retail

foray every city with a population exceeding 1 million. It has plans to come up with an investment of more than $2 billion in convenience stores, supermarkets and hypermarkets spread

part of the DLF Group.

e developer, DLF is also of the leaders in innovating shopping malls in India. It caught public eye when it launched the 2,

sq ft. shopping mall in Gurgaon. It has brought a dramatic change in the lifestyles and entertainment with its City Centres and DT Cinemas. DLF has plans to

3000 crore in all the emerging areas from metros to A class cities in the ars. Till last year the company was involved in building 18 malls out of

which 10 were in the NCR region. Future plans of DLF involve opening up of 100 malls (specialty 10 years.

E-Retailing in India

E-retailing, most commonly known as e

nothing but shopping through the

other media forms. There are many things that are

common between direct retail stores and online

retail stores. Both have the process of bi

customers and have to maintain a relationship

with the suppliers.

Bottlenecks Faced By E-Retailing in India

• Problems with the Payment System

People in India are not used to the online shopping system and moreover the online payment system through the credit card is also totally alien to them. Most of them do not avail of the transaction facilities offered by the credit cards. They are also dubious regarding the online payment system through the credit cards. Henceavailable to them like the credit card, cash on delivery and net banking to give them further assurance.

• Problems with Shipping

The customers using the online shopping channel should be assured that the products that they have ordered would reach them in due time. For thisprivate guaranteed courier services as compared to postal services.

• Offline presence

The customers should be assured that the online retailers are not only available online but offline as well. This gives them the psychological comfort that these companies can be relied upon.

• Products offered at discounted rates

The online retailers save on the cost of building and employee salaries. Some part of this benefit should also be enjoyed by the online customers by a reduction in the price of the product. The customers should be conveyed this message that they are getting the products at a discounted price.

Retailing in India

retailing, most commonly known as e-tailing is

nothing but shopping through the internet and

other media forms. There are many things that are

common between direct retail stores and online

retail stores. Both have the process of billing of the

customers and have to maintain a relationship

Retailing in India

Problems with the Payment System

People in India are not used to the online shopping system and moreover the online payment ugh the credit card is also totally alien to them. Most of them do not avail of the

transaction facilities offered by the credit cards. They are also dubious regarding the online payment system through the credit cards. Hence, different payment options shoavailable to them like the credit card, cash on delivery and net banking to give them further

The customers using the online shopping channel should be assured that the products that they ach them in due time. For this, the retail companies have resorted to

private guaranteed courier services as compared to postal services.

The customers should be assured that the online retailers are not only available online but offline as well. This gives them the psychological comfort that these companies can be relied upon.

Products offered at discounted rates

The online retailers save on the cost of building and employee salaries. Some part of this benefit e online customers by a reduction in the price of the product. The

customers should be conveyed this message that they are getting the products at a discounted

People in India are not used to the online shopping system and moreover the online payment ugh the credit card is also totally alien to them. Most of them do not avail of the

transaction facilities offered by the credit cards. They are also dubious regarding the online different payment options should be made

available to them like the credit card, cash on delivery and net banking to give them further

The customers using the online shopping channel should be assured that the products that they the retail companies have resorted to

The customers should be assured that the online retailers are not only available online but offline as well. This gives them the psychological comfort that these companies can be relied upon.

The online retailers save on the cost of building and employee salaries. Some part of this benefit e online customers by a reduction in the price of the product. The

customers should be conveyed this message that they are getting the products at a discounted

• Language Problem

Most internet retail shops use English as their mode of communicatioEnglish may not be comprehensible to the majority of the Indian To increase the customer base, content in the online retail shops should be provided in local language.

Another reason why the concept of egained prominence in India is that the Indians prefer to touch the products physically before buying them. This facility is provided through the multibrand outlets, not available online. Studies have revealed the preferences of the customers towards the

online should first make it a point to spot the potential customers and accordingly plan out the product. If the customers are more open to online shopping, then nothing can be more beneficial. They save the time and effort to visit, departmental stores, shopping malls, etc. products can be delivered by a click of the mouse.

Another problem is that the retail industry is standing on its point of inflexion and considering its infant stage, it would take time for the new concept of e

• Some online retailing sites in India

E-Bay is heading the race of online retailers. In this race it has become very difficult to determine the online retail store that makes the products available at convenient and cheap rates. From this very difficulty has cropped up comparison sites. Compariswhich is constructed from the data available from different shopping sites. The bechna.com and the ultop.com are such sites though many more sites are entering this zone.

The comparison sites not only help to choose thedeal but also offline as well. Sites like Rediffthe data that is taken from the conventional local retaifinding out the local retail store that will best suit his purpose.

• Future of E-retailing in India

There are divergent views on the future of ethat the giant, big brand retailers would dominate the small ones due to thcapacities. It would be next to impossible for the small retailers and the existence in the battlefield of online retailing. Another viewpoint is that there would be an exponential growth in the online retailing

Language Problem

Most internet retail shops use English as their mode of communicatioEnglish may not be comprehensible to the majority of the Indian To increase the customer base, content in the online retail shops should be provided in local language.

Another reason why the concept of e-retailing or online retailing has notgained prominence in India is that the Indians prefer to touch the products physically before buying them. This facility is provided through the multibrand outlets, not available online. Studies have revealed the preferences of the customers towards the traditional shopping methods. Hence

online should first make it a point to spot the potential customers and accordingly plan out the product. If the customers are more open to online shopping, then nothing can be more beneficial.

e time and effort to visit, departmental stores, shopping malls, etc. products can be

Another problem is that the retail industry is standing on its point of inflexion and considering its for the new concept of e-retailing to take off.

Some online retailing sites in India

Bay is heading the race of online retailers. In this race it has become very difficult to determine the online retail store that makes the products available at convenient and cheap rates. From this very difficulty has cropped up comparison sites. Comparison is done on the basis of an index which is constructed from the data available from different shopping sites. The bechna.com and the ultop.com are such sites though many more sites are entering this zone.

The comparison sites not only help to choose the online sites that would be providing the best deal but also offline as well. Sites like Rediff product search, Compareindia.com have constructed the data that is taken from the conventional local retailers. These sites help the customer in

local retail store that will best suit his purpose.

retailing in India

There are divergent views on the future of e-retailing in India. Some experts are of the opinion that the giant, big brand retailers would dominate the small ones due to their wider investment capacities. It would be next to impossible for the small retailers and the Kiranas

existence in the battlefield of online retailing. Another viewpoint is that there would be an exponential growth in the online retailing business in India.

Most internet retail shops use English as their mode of communication. English may not be comprehensible to the majority of the Indian population. To increase the customer base, content in the online retail shops should be

retailing or online retailing has not gained prominence in India is that the Indians prefer to touch the products physically before buying them. This facility is provided through the multi-brand outlets, not available online. Studies have revealed the preferences of

traditional shopping methods. Hence, the retailer online should first make it a point to spot the potential customers and accordingly plan out the product. If the customers are more open to online shopping, then nothing can be more beneficial.

e time and effort to visit, departmental stores, shopping malls, etc. products can be

Another problem is that the retail industry is standing on its point of inflexion and considering its

Bay is heading the race of online retailers. In this race it has become very difficult to determine the online retail store that makes the products available at convenient and cheap rates. From this

on is done on the basis of an index which is constructed from the data available from different shopping sites. The bechna.com and

online sites that would be providing the best ndia.com have constructed

ers. These sites help the customer in

retailing in India. Some experts are of the opinion eir wider investment iranas to prove their

existence in the battlefield of online retailing. Another viewpoint is that there would be an