Upload
lindsaycutsforth
View
46
Download
2
Tags:
Embed Size (px)
Citation preview
SWOT Analysis
Strengths
Global Brand
Universal logo
Strong Distribution
Network
Reliable, and quick
Weaknesses
Needs of customers for
expedited delivery
Ground shipping vs.
overnight
Strong Union Presence
Expensive benefits and
tuition
SWOT Analysis Cont..
Opportunities
Increased popularity
of online shopping
Convenient and Quick
Threats
Alarming increase of
fuel costs
Expensive to transport
Decrease of the Global
Economy
Consumers’ purchasing
power
Uses Winning Team Effort
Key Initiatives (Based on
measures and goals, consist of
programs, projects, and
functional initiatives
Critical : Establish a workplace
environment based on a
supportive relationship with our
employees
Employee Relations
One Vision: Maintain an open and trusting environment
Goal: Upper and lower level employees work together to maintain trust throughout the company.
Core Belief: Capable employees gives a company a competitive advantage.
UPS invests more than US$53 million a year in safety training alone.
UPS employees receive nearly 1.3 million hours of safety-related training every year.
There are 26 formal UPS safety training courses taught in over 1,800 facilities.
New UPS tractor-trailer drivers receive 80 hours of computer-based and on-road training before operating equipment. Managers undergo a rigorous and thorough 17-day course at UPS’s Driver Training School in South Holland, Ill., before returning to their home offices to train drivers.
UPS package car drivers receive 20 hours of computer-based and on-the-road training, plus three safety ride evaluations during their first 22 days on the job. They make simulated deliveries in a mock city - “Clarkville, USA” - before they make their first live delivery.
There are more than 4,700 drivers with more than
25 years of safe driving.
A newly hired UPS pilot undergoes 48 hours of
classroom training on the ground before they
complete training for the specific fleet and duty
position to which they will be assigned.
Each year, a UPS pilot undergoes three days of
recurrent training consisting of 25 hours of
training on aircraft systems, engines, emergency
procedures, FAA regulations, as well as general
aviation topics such as meteorology, fuel planning
and takeoff and landing procedures. In addition,
each crew member must demonstrate their
proficiency in simulator evaluations and live flight
evaluations.
Before a UPS pilot transitions to a
different aircraft type, they receive
almost 100 hours of classroom time
and 30-40 hours of flight time in a
simulator or actual aircraft.
Training continues throughout a
driver’s and pilot’s career.
A Health & Safety 101 workshop
helps keep safety committee
management and non-
management co-chairs focused on
continued education of health and
safety methods.
Full benefits including
medical/dental coverage, and
tuition assistance
In the United States, tuition assistance is
available to:
Full-time non-union employees
Part-time management employees
Part-time union employees
UPS also Invests about $300 million a year on
training programs to help employees further
their careers within the company.
Award Winning Health and
Wellness Programs
Medical
Dental
Vision
Prescription Drug Program
Life Insurance
Supplemental Group Universal
Life Program
Business Travel Accident
Insurance
Sickness & Accident Insurance
Long-Term Disability with
Inflation coverage
Long-Term Care Insurance
Child/Eldercare Spending
Accounts
Healthcare Spending Accounts
Cancer Insurance
Work-Life Balance Programs
Compensation and Savings
Program
Employee discounted stock purchase
plan
Competitive salaries
Managers Incentive Plan (profit sharing)
Employee Relations Programs
“Winning Team” Strategic Imperative
“One Vision” Initiative
Online Initiatives (UPSers.com)
“Winning Team” Strategic Imperative
Is a large, company wide program that strives to
develop its effective workforce of over 397,600
employees in 200 countries worldwide
Intended to preserve and build upon UPS’s company
culture of “integrity, ownership, performance,
respect, innovation, personal growth, and service
excellence.”
Initiatives in the “Winning Team” imperative align with
organizational goals and are measured through
revenue growth, economic value-added, customer
satisfaction index improvement, employer of choice
index improvement, and service quality index
improvement
“One Vision” Initiative
Designed to promote positive and open
communication channels between
management and their subordinates
Incorporates an hour long, one-on-one
conversation between supervisors and
their employees
Promotes trust and respect between all
levels of employees
Online Initiatives: UPSers.com
Website set up for UPS team members to help strengthen supporting relationships throughout the company.
Communication channel that can be accessed from anywhere in the world
Venue for communication meetings between operations, management, and first-line employees
Also includes likes to benefit pages like UPS Savings Advantage (401k) and Discounted employee Stock Purchase Plan.