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TEEN LIBRARY (MIS)BEHAVIOR 101Presented by Beth Gallaway
PAIN IN THE BRAIN:
Contact:Slides: www.informationgoddess.info
Links:
www.delicious.com/informationgoddess29/brai
n
Email: [email protected]
Do you have Ephebiphobia?
Drawing Exercise
Group 1: Draw a TEEN, from a LIBRARIAN pov
Group 2: Draw a LIBRARIAN, from a TEEN pov
Group 3: Draw a TEEN, from a TEEN pov
Group 4: Draw a LIBRARIAN, from a LIBRARIAN pov
Library Behaviors
Groups Blocking entrance
or access Roaming Taking up space
“Courting” Behavior
Backtalk and “disrespect”
Eating & drinking Cell phone use
Library Behaviors
Language Sex Vandalism Theft Violence Cyberbullying
Differentiate between the 2 Ds:
Disruptive Normal Annoying
Dangerous Abnormal Harmful to self & others Illegal
Influences on Teen Behavior Cultural Sociological Personal Psychological Biological
Frontal Lobe
Facilitates: Planning Decision-making
Results in?
Myelin Sheath
Facilitates: Intelligent response to
gut reactions Learning new things Concrete to abstract
thought
Results in?
Dopamine
Controls: Smooth motor skills Pleasure center
Results in?
Serotonin
Controls: • Temperature• Mood• Appetite• Emotion
Results?
Melatonin
Controls: Sleep/wake cycles Biological clock
Results?
On Rules
Create a behavior policy Same rules for everyone No rules set up to fail The less rules, the better Word rules in a positive way Leave rules open ended
Set Boundaries
1. State unacceptable behavior2. State consequence of continuing
unacceptable behavior3. Ask patron to make a choice
Examples
“John, it’s too noisy over here, and some people are trying to study. If the disruptive behavior continues, you will be asked to leave. You can choose to lower the volume level and stay, or you can choose to leave.
Mary, your computer time is up, we have
someone waiting. If you continue to violate the time limit, your computer privileges will be suspended. You can choose to log off now and get more time tomorrow, or lose your computer access for 2 days.”
Keep in Mind…
“Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.”
~ Nick Buron, NYPL
Correcting Behavior
3 Strikes & You’re Out! Target the Group Leader Good Cop, Bad Cop Invade Personal Space
Follow Through
Welcome back Introduce Discuss behavior incident Reinforce consequences of actions Start with a clean slate
Be Proactive
1. Create raving fans of the library 2. Develop personal relationships3. Give them a space of their own 4. Program them to death5. Deliver excellent reference & reader’s
advisory, and practice excellent customer service
Create Raving Fans
Meaningful participation Foster ownership of the library and teen
space Evaluate!
Develop Personal Relationships Talk to teens when they do something
RIGHT Introduce yourself, repeatedly Greet patrons by name Get out from behind the desk Get out of the library
Give Them a Room of Their Own
More than just a shelf and a poster
Convert a meeting room to a homework center or program room a few days a week
Designate a staff person to serve teens
Program Them to Death
Engage them in meaningful participation
Give teens positive ways to expend their energy Offer after school
activities Cultivate a
volunteer program
Be an Excellent Librarian! Customer Service Reference Reader’s Advisory
The Search Institute’s
Developmental Assets
Reminders for Librarians
Stay calm It’s not personal Teens are job security Learn to RAP
Moment of Truth
Remember Accept Project
Thank You!Slides: www.informationgoddess.info
Links:
www.delicious.com/informationgoddess29/brai
n
Email: [email protected]
