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How To Create A Sticky Learning Experience In Compliance Training
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Part of Compliance Series
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Author-Asha PandeyChief Learning Strategist, EI [email protected]
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About EI Design (www.eidesign.net)
Years of Learning Solutions Expertise 14 6500 Hours of
eLearning Developed
390 Hours of LocalisationIn 26 Languages Developed
82.3% Customer
Retention Rate
20+ Industry VerticalsServiced
Countries – The Breadth of Our Customer Base16
750Hours of Mobile Learning Developed
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Our portfolio and the range of our services
Core services: Core services: Our rich portfolio includes:1. Custom Course development eLearning /
mLearning2. Migration of legacy courses to HTML 53. Localisation4. ILT / VILT and Blended Learning5. Performance Support Tools
Off-the-shelf Products:6. Suite on Instructional Design7. Suite on generic Compliance
Value added Services : Comprehensive evaluation strategy (cuts across various training formats)
1. Efficacy of learning (the learnability and gain for learners)
2. Impact of training (the gain for business)3. Return of Investment (ROI) on training
Beyond Learning: We also offer several Learning Support services that can be used to promote eLearning adoption or specific mandates like change management.
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How To Create A Sticky Learning Experience In Compliance Training
In this article, I will outline some of the innovative approaches we have adopted to create “sticky learning experiences” in Compliance courses.
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Partial Gamification and other innovative approaches in Compliance Training
I will illustrate three of these approaches used in Compliance courses featuring:
1. Partial Gamification2. Formative assessment strategy to visually highlight the impact of learners’ choices3. Story-based learning
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Partial Gamification and other innovative approaches in Compliance Training
Background
In this project, we chose partial gamification approach for inline checks and assessments. Although the course content was treated using conventional learning design methodologies, we engaged the learners by presenting them with challenges at the end of a topic and rewarding them with a key card to move to the next topic.
Example 1: Partial Gamification
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Partial Gamification and other innovative approaches in Compliance Training
The theme was further woven into the overall visual strategy. For instance, the Topic starter would look like this:
Example 1: Partial Gamification
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Partial Gamification and other innovative approaches in Compliance Training
The questions that would gate the learner’s entry to next Topic would appear as shown here.
Example 1: Partial Gamification
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Partial Gamification and other innovative approaches in Compliance Training
Background
Often, the learners’ focus when they go through a Compliance course is to somehow complete it, pass the Assessments (typically at 80% cut off), and obtain the Certificate of Completion.
In the process, they miss a very crucial aspect. In real life, some of the choices they make can seriously jeopardize their organization’s reputation or cause serious harm to them. As a Learning Strategist, I wanted to determine ways that we could use to highlight this significant aspect.
Example 2: Formative assessment strategy to visually highlight the impact of learners’ choices
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Partial Gamification and other innovative approaches in Compliance Training
Our concept
We followed an approach to highlight the impact of the choices they make visually. As shown here, we introduced the concept of a Risk Meter which would visually show the different degrees of risk associated with the way the learners chose the options (within a given question). As an extension, the formative feedback that accompanies each question would reinforce not just the right/wrong response but also help the learners understand the impact their choices will have on them as well as their organization.
Example 2: Formative assessment strategy to visually highlight the impact of learners’ choices
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Partial Gamification and other innovative approaches in Compliance Training
Background
All of us are familiar with the impact of a story on recall and retention of information. Surprisingly, most Compliance courses that we developed in the past did not use this, although we used scenarios, case studies and examples extensively.
Example 3: Story-based learning
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Partial Gamification and other innovative approaches in Compliance Training
Our concept
Our strategy was to make the content engaging by using an approach that would resonate with the learners. We presented this in a manner that would make them a part of the course (as if they were within it, rather than seeing it from outside).
We proposed a story-based approach that started with a challenging situation for the learners. This helped draw their attention, emotionally connect with the content, and use the course information to ascertain how to get out of the jam.
Example 3: Story-based learning
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Partial Gamification and other innovative approaches in Compliance Training
Here is the introduction to the cast of characters featuring two main characters (the Mentor and the Trainee).
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Partial Gamification and other innovative approaches in Compliance Training
A discussion between two main characters was used to drive the entire learning and this storyline was further supported by other characters and sub-plots. The learning elements pertaining to the Compliance mandate were embedded within the story progression.
The screenshots here show conversation in a scenario and an assessment frame.
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Case Study (Introduction To The Code Of Conduct)
1. Introduction to the cast of characters and the problem (the challenge that the trainee faces)
We used the following thread to drive the learning:
2. Outline the events, their impact, and consequences (using the storyline)
3. Incorporation of the learning elements, examples, and case studies
4. Introduction to the cast of characters and the problem (the challenge that the trainee faces)
5. Outline the events, their impact, and consequences (using the storyline)
6. Incorporation of the learning elements, examples, and case studies
I hope these approaches help you in enhancing the learning experience in your Compliance roll-outs. I look forward to your feedback and any other pointers that we could use in the upcoming courses.
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EI Design Pvt LtdCorporate Office and Development Centre#160, Arun Arch, 9th Cross, Indiranagar 1st StageBangalore - 560 038, India.www.eidesign.net
Asha Pandey, CMD and Chief Learning StrategistTel (Direct): +91-80-25202679Board: +91-80-25202677 / 25202678Mobile: +91-98450-61484Email: [email protected]
