How Personalizing the Orientation Experience Increased Student Satisfaction and RetentionMONDAY, FEBRUARY 22, 20169:15AM-10:15AMSALON 18

College of DuPageCommunity CollegeApproximately 28,000 students100% Commuter campusOffer 9 degree programs, 170 certificates in 52 areas of studyRoughly 20% of students already have a BA or higherFulltime Credit Students: 9,811 (2,064 First-time) / Part-time credit students: 18,867

OverviewJourney to the personalized formatStrategies for developing partnershipsOrientation Leader ProgramAssessment toolsRetention and satisfaction dataAdditional advantages of the format

Journey to the Personalized FormatPrior to 2010

• Orientation to advising and registration

• Multiple short sessions throughout summer

2010

• Shift to emphasis on welcoming students

• Multiple short sessions throughout summer

1 Unique Thing…Divide into small groupsShare something unique to youSkillCharacteristicExperience

Strategies for Developing Partnerships

Relationship building Individual meetings at the beginningPresenters meetings twice a year

Benefits of being involved in NSOEfficient way to speak to many incoming students at onceAccess to parents Students choose their sessions and are receptive to the information

Challenges to developing partnerships Faculty at NSO

Orientation Leader ProgramPhilosophyOL Program Structure & Living LeadershipLeader ResponsibilitiesOL Program Assessment

Orientation Leader ProgramThree Tenets of Leadership PhilosophyActive participation in Life and CommunitiesAppreciation of Multiple PerspectivesEngaging in Conscious Decision-Making

Positive Impact

Orientation Leader Program59 Orientation Leaders10 Team Leads ($600 stipend)49 Orientation Leaders ($500 stipend)

Orientation Leader ProgramOL / PHASE 1

Participate in the NSO Leader ProgramComplete 5 Leadership workshopsTeams CourseDance Floor Theory StrengthsQuestDiversity Small Group Communication

Complete all Phase 1 reflection guides and submit a portfolio

LIVING LEADERSHIP CERTIFICATE

Participate in Club/Org on campus after NSOComplete 3 additional Leadership development opportunitiesSuccessfully complete Leadership Development classComplete 16 hours of service learning in the communitySubmit final portfolio with reflections

Orientation Leader ProgramOrientation Leader ResponsibilitiesServe as initial contact person to incoming students and familiesAct as a positive role model and resource person to new studentsFacilitate group activities and social engagement with new studentsComplete setup, prep, event activities, breakdown of NSOFollow up with students after NSOComplete 5 hours of outreach after NSO

Orientation Leader ProgramOrientation Leader AssessmentOL self evaluationTeam lead evaluationPresenter evaluation Individual stipend meeting

NSO Assessment ToolsIn-session surveysPost-orientation digital surveyIncentives – inclusive of campus partnersDrawingsGift Cards

NSO Retention and Satisfaction DataOn-Site EvaluationsPost NSO EvaluationRetention Data

Additional Advantages of FormatIncreased collaborations between Student Life and NSO partnersIncreased number of students participating in co-curricular clubsAnecdotal evidence of increased inter-club collaborations after OL program experienceChaparral Days – Welcome Weeks

Q&A Kristina Henderson

Coordinator of Student Life,

New Student Orientation

hendersn@cod.edu

630-942-2515

Chuck Steele

Manager of Student Life

steelec@cod.edu

630-942-2642

Stephanie Quirk

Coordinator of Student Life,

Leadership Development

quirks@cod.edu

630-942-2647

@stephsquirks