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(623) 209-8333 www.ontimeairaz.com
IN THE CUSTOMER’S OWN WORDS
Goodyear, Arizona Air Conditioning & Heating
Company Reviews
On Time Air Conditioning & Heating
(623) 209-8333 www.ontimeairaz.com
About On Time Air Conditioning & Heating
Phoenix, Arizona woman-owned, licensed, bonded
and insured contractor who has worked hard to
establish themselves as a company that you would
hire again and recommend to your family and friends.
(623) 209-8333 www.ontimeairaz.com
Disclaimer: Every customer review used in the following slides is a legitimate, authentic review from one of On Time Air Conditioning & Heating’s customers posted or submitted through one of On Time Air’s customer satisfaction surveys.
Went well. Very knowledgeable and trustworthy. Easy to talk with. They didn't try to upsell, which is awesome. That drives me nuts! One new unit was broken and was substituted with a more expensive unit at no additional cost. I would definitely use them again.
Cynthia – Goodyear
(623) 209-8333 www.ontimeairaz.com
Goodyear, Arizona A/C & Heating Testimonials
Arrived onsite to complete the check point inspections and turned up unit. Tech informed me that the units were older and in a few years may want to look at replacing them. He also pointed out the fact that I needed to replace the air filters every two weeks, but once a month is good.Very prompt and kind.
Shanel – Goodyear
(623) 209-8333 www.ontimeairaz.com
Excellent service. Very responsive, kept all appointments. Did what they said they would, when they said they would for the agreed on price. they did not try to up sell me. they were a pleasure to work with. they truly live up to their companies name.:-) :-)
Glen – Goodyear
(623) 209-8333 www.ontimeairaz.com
Diagnostic and inspection of air conditioner. Explained the problem in detail. Repaired the problem and stayed ample time to make sure the air was working properly. The tech came within the time frame the office said. The tech Jorge was very friendly and informative and answered all my questions and concerns. Very pleased! Ruth – Goodyear
(623) 209-8333 www.ontimeairaz.com
I called Tuesday morning since my A/C blew warm suddenly the previous evening. I had went on line and bought the $59 deal for a 16 point inspection and tune up. They immediately sent out a Tech by the name of Jorge. He called me at work and described the problem as a bad capacitor and felt that instead of charging me for the tune up and inspection, since he stated it would end up costing me more, he quoted me $250 and I had cold air by the time he was done, approx. 30 min. I was able to pay from my office by credit. As long as they refund my original $59 tune up special as he indicated, this went very well.
Update, I received a check for the tune up reimbursement. I was actually kind of shocked to see it so quickly. Honest, reliable, and qualified, would definitely recommend them. Jennie – Goodyear
(623) 209-8333 www.ontimeairaz.com
Overall went well. I was called before the technician showed up. I did not have a printer to print the “coupon” that I already paid for. He made a quick call to his office and they said I was ok without it although they do prefer you print out your receipt if you buy any of their services online. He was very pleasant and got right to work. When he was done he went over pricing for a new motor (we were happy that was the problem and not the 2k part we thought we needed!). The pricing seemed fair although I did not compare them to other companies. They use a tier system for the pricing. It’s all printed in a book so you don’t feel like they are just making up numbers. We ended up doing the motor work ourselves! He wrote everything down and left it with me. Overall very good service and I will use them again.
Sarah – Goodyear
(623) 209-8333 www.ontimeairaz.com
Monday night our a/c stopped cooling correctly. With the temps climbing over 105 during the day, this was very important for us to deal with right away. We have been dealing with problems on this a/c unit for years, and have had three other companies service and repair it. Not liking the service we had received from any of them, we joined Angie’s List and found On Time Air on the List and based on the reviews we took a leap of faith and called them first thing Tuesday morning. The person on the phone was very courteous and professional, and was able to schedule us a service call between 9a and 11a. The technician, Patrick, showed up at 9:45 and was a pleasure to work with. He was competent, friendly, and knowledgeable. We explained our situation, and also that we weren't in a position to replace the entire unit, so we needed to find a way to make do with what we had. Patrick did an excellent job on finding the likely source of the leak that had caused us to loose enough coolant to make the unit stop working (something the other three companies had missed). He answered all of our questions, made the repairs, and replaced all of the lost coolant, and was out the door for less than $400! That was an excellent price based on everything he did, especially when compared to what we paid to the other companies in the past. We will be calling On Time again when we can afford to replace the a/c unit, and we will be asking for Patrick again.
Kathy – Goodyear
(623) 209-8333 www.ontimeairaz.com
Frank was a very thorough and gave me some information we had discussed about a kick-start. I may want to install in the next year or two. If I ever need service I would like Frank to do the service call.
Matt – Goodyear
Jorge was very helpful and was knowledgeable. Answered all my questions & concerns. Good Job!
Richard – Goodyear
I recommend you on the Pebble Creek E Group.
Basel – Goodyear
(623) 209-8333 www.ontimeairaz.com
Jorge was very professional and informative too. He educated me on the units and filter maintenance he also informed me on how to save on my electricity bill with house temperature.
Shanel – Goodyear
Our new system will be installed July 5th, 2013. Thanks to the wonderful service our service man has given us! He is the reason we are buying from you.
Ruth – Goodyear
(623) 209-8333 www.ontimeairaz.com