Glosary Hotel and Tourism books

UNIVERSIDAD TÉCNICA DE AMBATO.

TOURISM AND HOSPITALITY CAREER.

ADVANCED ENGLISH.

Student: Wilson Sebastián Toapanta Tomalo.

Level: 7th. Semester “A”.

Teacher: Lic. Alba Hernandez.

APRIL – SEPTEMBER 2015.

TOURISM BOOK.

TOURISM BOOK.UNIT 10: HOW DO YOU PAY?

Normally we don't think much about the way we pay for things. But did you know that if you pay by EFTPOS or cheque, you could be charged a transaction fee? These fees can add up over time and make a dent in your savings.

Next time you buy those new books, shoes or CDs, consider your payment options to reduce your fees and charges. Paying by cash Paying by EFTPOS Paying online Paying by cheque Paying by credit Paying by lay-by Gift cards

Word: Definition: Example: Imagen:

1 Bounce: when a check cannot be paid or accepted by a bank because of a lack of money in the account.

I had to pay a penalty fee when my check bounced.

2 Cash: Is a small card from a bank or shop that allows you to buy items and pay for them later.

Do you have any cash on you?


3 Charge card: Is a small card from a bank or shop that allows you to buy items and pay for them later.

It's easy to get into debt quickly with charge cards.

4 Checking account:

Is a type of bank account. You can withdraw money using checks.

I'd like to open a checking account.


5 Credit card: Is a small card that allows you to buy something ata lower price.

My credit card was rejected by the ATM.

6 Debit card: Is a small card that takes money out of a bank account.

The ATM has swallowed my debit card.


7 Identification:

Is a document that proves who you are.

I must to comunicate to you that I can't let you pass through this door if I don't see your identification.

8 Method of payment:

: Is a way to pay for items, which includes cash, charge cards, and checks.

Method of payment for changes to the work must be agreed upon before the changes are implemented


9 Personal check: Is a method of payment that uses money from a Checking account.

Where can I cash this personal check?

10 Photo ID: Is a card that proves who you are and has a photograph of you on it.

I went to take a picture ID


11 Transaction: Occurs when someone buys or sells something.

in an ordinary commercial transaction a delivery date is essential

12 Traveler’s checks:

Are used by travelers instead of cash. They are printed with a set amount.

I lost my travelers checks.

http://www.oxforddictionaries.com/es/definicion/ingles/delivery

UNIT 11: WHERE TO GET MONEY.

The various ways in which a bank can help a customer, such as operating accounts, making transfers, paying standing orders and selling foreign currency

Use banking service in a sentence

“ You should try to make sure that you always pay back your banking service on time so you can borrow again. ”

“ The branch manager works with us constantly to ensure that we have the most comprehensive and full-featured banking service available. ”


13 ATM: An ATM (automatic teller machine) is a machine that you use to access and withdraw money from your bank account.

Laura uses another bank´s ATM and pays a service fee.

14 Bank: Banks are places Where people keep their money.

Daysi keeps her money in the bank.


15 Branches: A branch is an office that is part of a bigger company.

Most major Banks have branches in Amato.

16 Business hours:

A company’s business hours are the times that the company is open.

Monday,Luis open his store of 8:00 am. to 5:30 pm.


17 Withdraw: Withdraw is to take money out of your bank account.

Carla withdraw money of bank account for buy clothing.

18 Withdrawal: The act of taking out money.

Laura withdrawal money of ATM.


19 PIN: A PIN (personal identification number) is a secret number that you use to access a bank account using an ATM.

Sophi forgets her PIN so she cannot use the ATM.

20 Keypad: A small panel of numeric where the people put your PIN.

Peter put his PIN into of Keypad.


21 Service charge:

A service charge is money that you pay to receive a service.

Mary had an service charger per not using the ATM of own bank

22 Service fee:

A service fee is money that your pay to receive a service.

Kate had an service fee per not using the ATM of own bank.


23 Wire transfer: A wire transfer is a way to send money electronically.

John made a Wire transfer on Monday

24 Electronically: To send something electronically is to send something using electric methods.

Peter do an electronic transaction from Ecuador.


25 Bank balance:

The amount of money in a bank account.

I'd like to check my bank balance, please.

26 Buy-back: Is a policy. A business buys back something they previously sold you.

Furthermore, investors can choose whether to participate in the buyback or to hold onto their shares and defer taxes completely.


27 cheque: Written order to a bank to pay the stated sum from one's account.

Did you get the cheque?

28 Convert: Is to change money from one currency to another.

Could you convert this file into a Windows 95 compatible file and re-send it?


29 Barter: to trade without using money.

The explorer bartered with the natives for food.

30 cashflow: cash earnings minus cash outflows for fixed- and working-capital investment.

You will recall that cash flow analysis has also been mentioned in Chapter 4 as a technique of financial analysis.


31 Deposit: an amount of money placed with a bank

Deposit and current accounts of Caisse des dpts, &c., including savings banks 15,328,840.

32 Interest money paid for borrowing money, or money that a bank or building society pays a customer for putting money into their bank.

I lost track of time until Alex came along and revived my interest in the ranch.

UNIT 12: AT THE CURRENCY EXCHANGE OFFICE.

A business that allows customers to exchange one currency for another currency. A currency exchange may be a stand-alone business or may be part of the services offered by a bank or other financial institution. The currency exchange profits from its services either through adjusting the exchange rate or taking a commission. Also referred to as a foreign exchange market and a bureau de change.


33 Commission:

Is the amount of money a business charges for some types of service.

He is paid a high commission for each sale.

34 Currency: Is a word for money from a particular place, like the euro and the dollar.

The devaluation of the currency dealt a crippling blow to the nation's economy.


35 Deposit: An amount of money placed with a bank.

I made a deposit of $1,000 at the bank.

36 Electronic transaction:

It is a standard protocol for providing security to a credit card transaction insecure computer networks, especially Internet.

Before making an electronic transaction please verify that the business is a secure one.


37 Exchange policy:

A monetary policy tool in which a central bank takes an active participatory role in influencing the monetary funds transfer rate of the national currency.

The exchange policy for foreign currency change daily.

38 Exchange rate: Is the rate a which money from one country can be changed for the money from another country.

They would have got a better exchange rate if they had gone to a bank.


39 Local currency:

Is the money from the country you are in.

You must convert dollars into the local currency.

40 Minimum charge:

Is the least amount of the money you can pay for something.

Pablo has a Minimum charge at work


41 Rates: A rate is a measure of how much you pay for something.

improved rates interests

42 Receipt: Is a record of a something.

Don't forget the receipt.


43 Reléase from: A reléase from makes a person not responsible if something bad happens.

Iran balks at release of American woman.

44 Rent: It is a company that offers rental cars for short or long periods.

I would like to rent a car.


45 Dollars : is the name of the official currency of several countries, departments and regions. The US dollar is the currency most widely circulating world.

I owe you ten dollars.

46 Euros: It is the currency used by the institutions of the European Union

I earn 100 Euros a day.


47 banknote: a piece of paper money; bill

Today, collecting paper money from around the world (also known as banknotes ) is gaining in popularity.

48 bill: a banknote; a piece of paper money

I may be footing the bill, but you're working for Mom, not me.


49 black market: illegal traffic in officially controlled commodities such as foreign currency

It was the man he'd seen talking to Ginger Dawkins at the Farmer's black Market on Sunday.

50 coin: a piece of metal money

I'll save my coin and find us a home there.


51 invest: to put money for profit into business, land etc -investment n.

Now I must invest in a new vehicle.

52 legal tender: currency that cannot legally be refused in payment of a debt

Decimal currency became legal tenderthroughout the nation at midnight last night.

HOTELS AND CATERING BOOK.

UNIT 10: BREAKFAST SERVICE.

• A hotel breakfast that includes most or all of the following: two eggs (fried or poached), sliced bacon or sausages, sliced bread or toast with jam/jelly/butter, pancakes with syrup, cornflakes or other cereal, coffee/tea, orange/grapefruit juice. Also called American style breakfast. See also continental breakfast and English breakfast.


53 A la carte It is different from a menú and paid for separately and not part of a package.

we have many in the hotel à la carte

54 Bagel Is a round piece of bread with a hole in the middle.

the bagel is rich


55 Brunch Is a meal between breakfast and lunch

the brunch was very rich

56 Continental breakfast

Is a small meal that usually only includes coffee, juice, and a pastry

The continental breakfast is very good


57 coupons Is a piece of paper that people use to get discounts on items.

The setting you use affects how your promotional code or coupon will work.

58 Eggs over easy

Is an eggs dish. It includes eggs that are cooked on both sides with the yolk intact.

Orange juice, and two eggs over easy.


59 Fried eggs Are eggs that are cooked in oil. Two fried eggs and

coffee, please.

60 pancakes Are flat cakes cooked in a pan or over a grill.

We made pancakes for breakfast.


61 pastry Is sweet bread that is typically eaten for breakfast.

By the way, the pastry known as "Shu Cream" in Japan is not known under this name neither in England nor in France.

62 refill Is an amount of a liquid needed to fill up a container holding a drink.

I think it's time for me to refill this prescription.


63 Scrambled eggs

Are eggs that are stirred before they are cooked

Do you want some scrambled eggs?

64 toast Is a piece of bread that has been cooked so the outside is crispy

I've burnt the toast.

65 Voucher Is a piece of paper that some businesses accept instead of money

The vouchers are good for one year from the date of purchase.

UNIT 11: AT THE BAR.

• A bar, (also known as a saloon or a tavern or sometimes a pub or club, referring to the actual establishment, as in pub bar or club bar etc.), is a retail business establishment that serves alcoholic drinks — beer, wine, liquor, cocktails and other beverages like mineral water and soft drinks and often sell snack foods, like crisps or peanuts— for consumption on premises.


66 bartender Is a person whose job it is make and serve drinks in a bar.

I saved your seat! the bartender called as she entered.

67 cocktail Is an alcoholic drink that is made by mixing other drinks together.

didn't use the cocktail mix.


68 Domestic beer Is a beer that is made in the country in which it is served.

Dusty groused, taking in the lopsided posters of cars and domestic beer bottle décor.

69 Happy hour Is a limited period of time, often in the early evening, when drinks are cheaper that usual.

This beginning spoiled the happy hour ; for the picture was not Eveline'sportrait.


70 House wine Is a cheap wine that is featured by a restaurant and that is not listed on the menú under its usual name.

Hardin returned moments later with two glasses of the house wine and placed them on the counter in front of her.

71 ID Is a document that proves your name, address and age. It often has a photograph on it.

He was elated that, in his mind, his earlier identification was affirmed.


72 Imported beer

Is a beer that is made in a country other than the one in which is served.

10 have been imported principally from Scotland.

73 On tap It is served in bulk from a big container using a faucet.

Toni's voice was accompanied by a tap at the door.


74 Pitcher: Is a large container with and handle and spout that holds drinks.

A pitcher of lemonade was on the table.

75 Red wine: Is a wine that has been made with grape skins and is red.

Good bye good times and good wine; bring on the boxed stuff and bills.


76 Top shelf: It is of a high quality and is usually expensive.

Afterward he took a book from the top shelf and retired to his room

77 Well drink Is made from cheaper, unbranded liquors.

I did not know Alex would Well drink it.


78 White wine: Is a wine that is made without grape skins and is pale in color.

Good bye good times and good white wine; bring on the boxed stuff and bills

79 half litre/litre: a glass container for serving house wine

In general analytical work the standard solution contains the equivalent weight of the substance in grammes dissolved in a litre of water.


80 mug: a cup or glass with a handle used for hot beverages

Cade was standing in the doorway, coffee mug in hand.

81 Gin: clear alcohol flavoured with juniper berries

She noticed the nearly empty gin bottle for the first time.


82 Cans: beer served in a tin We may be eating out of cans soon.

83 Coolers: premixed and bottled alcoholic drinks

It's cooler this time of the day.

UNIT 12: MEET THE KITCHEN STAFF.

• A kitchen staff is pretty much: line/prep cooks, dishwashers, and kitchen manager/chef. A line cook cooks food to order-- if you ordered a steak with fried potatoes at "Applebees", the grill cook would cook the steak and the fry cook(deep fat fryer) would cook the potatoes. A grill cook/fry cook are both line cooks. A prep cook gets the food ready for the line cooks to cook. Such as, cutting/peeling potatoes or cut lettuce for salads to be served ( some line cooks do this is smaller kitchens/restaurants).


84 Behind the scenes:

It takes place in private and not in public.

Candidates are often stymied by what goes on behind the scenes on a job search.

85 butcher Is a person whose job is to cup up or sell meat.

The maid had set down the tea and retrieved a butcher knife from a drawer.


86 Caller: Is a person whose job is to deliver the food orders to the kitchen.

The number fell to three when a dinnertime caller remembered someone opening their purchase in the parking lot.

87 Line cook Works at one food station, preparing And cooking one part of a meal or a specific type of food. The sous chef is usually the line cook’s boos.

Line cooks are responsible primarily for cooking the food along with the sous chefs,


88 Prep cook: Works in a kitchen, preparing food to be cooked. A prep cook does not usually cook.

Here is a strong resume sample for a Prep Cook job, using the functional resume format. Let’s take a closer look to see how the job seeker creates a clear, solid and focused resume.

89 Sous chef: Has the most authority after the head chef and often assists the head chef.

Lucky them, if they have a chef as good as Svago's Salvatore Caccioppoli, previously sous-chef at the one-hat The Grand in Richmond


90 special: Is a dish that chefs make for a limited period of time.

Jonathan, help your mother put the special food up and I'll get Destiny into her coat.

91 Station: Is the place whereA chef makes a certain type of food.

After dressing and freshening up, she found him in the station wolfing down a sandwich.


92 Swing cook: Works in more that one área of a kitchen, helping wherever he or she is needed.

"Katie, your kid's on line two!" one of the swing cooks shouted back to her.

93 Barstool: tall seats that customers use at the bar

The guest fell off his barstoolbefore he even ordered a drink.


94 Black coffee: coffee without any milk

Should I bring some cream, or do you take your coffee black?

95 Boil: style of cooking that involves placing food in a deep pot of extremely hot water

We usually boil the potatoes first so that they will cook faster.


96 Hooth/bench: type of seating in which people sit side by side on a cushioned area

We'd prefer a booth if you have one available.

97 Booze: alcohol You've been into the boozealready, haven't you?


98 Comment card: a piece of paper that customers are given to record their dining experience

When she asked for acomment card I knew she was going to complain about the food.

99 Condiments: types of sauces that are added for flavouring (i.e. mustard)

All of the condiments you should need are on the table.


100 Dessert tray: a plate of all of the desserts that customers can view and order from

I'll bring the dessert trayaround and see if I can tempt any of you with a slice of cake or pie.

101 Dishpit: area in the restaurant where the dirty dishes are placed.

Jody is not going to want to go into the dishpit today.


102 dishwasher: the staff member/machine that washes the dirty dishes

Can you bring the dishwasherthese pans to clean?

103 wine tasting: sampling different types of wine

If you are intersted in trying some wines you should go on awine tasting tour.

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Glosary Hotel and Tourism books