Get the Edge: a learning support program that enables students to succeed and exceed!

CRICOS No. 00213Ja university for the worldreal R

Get the Edge: a learning support program that enables students to succeed and exceed!

Vicki McDonaldAssociate Director, Client Services and Learning SupportQueensland University of Technology, Brisbane, Australia

www.library.qut.edu.au

Queensland: a state of diversity

Queensland University of Technology

CRICOS No. 00213JCRICOS No. 00213JR

a university for the worldreal


Queensland: the Facts




PopulationSweden 9.3 millionQueensland 4.53 millionAustralia 22.6m

AreaSweden 449 962 sq kmQueensland 1 127 127 sq kmAustralia 7 692 042 sq km






QUT Libraries: the Facts




Staff: 150 FTEBudget: AUD$12.5m = € 9.2mplus Library Resource Allocation: AUD$10.25m = € 7.5m4 Branch Libraries





Overview of presentation• Our learning support programs• Study Solutions• Studywell• Training program to support

delivery• New Helpdesk model• Integrated marketing• Review of QUT Learning Support






Existing Suite of Online Resources





Extra-curriculataught in generic classes

Inter-curricula taught in class but separate from the content of the course

Intra-curriculataught within the context of the course





Information Literacy

Academic Literacy

‘Integrated Literacies’
















Study Solutions

I just wanted to drop you a quick email to express my appreciation and thanks for your Study Solutions sessions these last few weeks.The KKB101 students at Caboolture who have booked a session with you and that I’ve spoken to in class, have been glowing in praise for the manner in which you’re assisting them.I’m seeing some real progress in the development of their essays so that’s great!

There are a few more students I’ve been suggesting to go and see you, so I hope they book in quick smart and take up the excellent assistance that yourself and other library staff are offering.

Faculty of Creative Industries - Lecturer





Study Solutions

Yesterday I attended a Study Solutions session in the Library. This service was incredibly helpful and much appreciated. Please keep this service running as QUT does not offer any 1 on 1 free tutoring like this.

I will definitely use it again as it is comforting to know that someone else can help you put assignments in perspective because under all the pressure of multiple assignment submissions and exams it can be hard to focus

Student - B Engineering / Urban Development









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7. Read

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8. Notetak

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9. Study/T

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10. Exam

Prep

11. Group/Team

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12. Oral

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13. Other

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Study Solutions Semester 1, 2010Types of Queries

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3. Writi

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4. Editing /

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5. Researc

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6. Referencin

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7. Read

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8. Notetak

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Learning Needs Expressed in Study Solutions Appointments 2011





Student Perception Study 2011 - Students Who Participated in Pilot 2010

Before Study Solutions Appointment

After Study Solutions Appointment

Perception of academic confidence 41.5% 85.4%

Perception of very confident 2.4% 7.3%

Not confident at all 56.1% 7.3%


















Gather Plan Do












Studywell is brilliant, most helpful for students and

academics too. It is extremely user friendly. Being able to

download and print the templates is excellent.

[Sessional academic]

This is a great resource for

students (and academics). Can

we also have something on

reflective practice![Senior Lecturer]

I've not seen such a helpful resource before. I really like the visual simplicity, and the click and find more info. The weekly reading template offers immediate use. My frustration has been finding

helpful information, then amid a whirlwind of reading and notetaking being unable to source the quote. Well done

Studywell! In the coming weeks I will look at this resource again and again, whenever essay-panic threatens to erupt.

[non-QUT]

THANK YOU SO MUCH!

I am currently in my 4th year here, and I WISH there

was something like this at the

beginning of my course. you guys

are amazing! Keep up the good

work. :D

Thursday, April 29th 2:51 am





Quality and content of resources“looks modern”, like use of colourTerms used are meaningful

Positive response to the accessible versionSome students prefer text to images“Know about” category - high use, easy to understand“I want to” category - underused“This week” category - not noticed

Promote elements of Studywell, e.g. researching skills

Usability Testing - High Level Results





New Helpdesk Model





New Helpdesk Model





New Helpdesk Model





Helpdesk Training

• ensure consistency of services• staff confidence • staff have the necessary skills





Dates for Helpdesk Training have been finalised and registration is now open

Date Session Time Location Who needs to attend

15/12/2010 Assisting Client Borrowing 09.00 - 12.00 V714 (GP) Helpdesk Staff

02/02/2011 Assisting Client Borrowing 09.00 - 12.00 E305 (KG) Helpdesk Staff

16/02/2011 Helpdesk Whole Day 09.00 - 04.00 OJW (GP) Helpdesk Staff

22/02/2011 Helpdesk Whole Day 09.00 - 04.00 E305 (KG) Helpdesk Staff

23/02/2011 Library Collection Access: Client Services 01.30 - 03.30 A330 (KG) Collection Access Staff

23/02/2011 Library Collection Access: Client Services 10.00 - 12.00 V714 (GP) Collection Access Staff

24/02/2011 Helpdesk Training - Branch specific 01.00 - 04.00 A330 (KG) KG Helpdesk staff

24/02/2011 Helpdesk Training - Branch specific 01.00 - 04.00 V714 (GP) GP Helpdesk staff

25/02/2011 Assisting Client Borrowing 09.00 - 12.00 A330 (KG) Helpdesk Staff esp. Peer Advisers and New Staff

Register via Staff Connect





Integrated Marketing

• Posters• Web Adverts• Bookmarks• Lift Signs• Postcards• Digital Signage• eNewsletters













STUDYWELL

www.studywell.library.qut.edu.au









Subject Guides

your guide to find information resources

























Learning Support

Information Literacy

Study Skills

Learning Support





Review of Learning Support, 2010

1. An integrated approach to learning support and acknowledge the shared responsibility of faculties and divisions

2. An integrated approach to learning support, e.g. Diagnostic evaluation and referral and curriculum integration of learning support resources and activities

3. Communication strategy for students and staff, e.g. Learning support portal, consistent language





Student Gateway

• Launch July 2011• Studying link will provide information on all learning support services









Thank you!

Vicki McDonaldAssociate Director, Client Services and Learning SupportQueensland University of Technology, Brisbane, Australia





CRICOS No. 00213Ja university for the worldreal R

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Education

Get the Edge: a learning support program that enables students to succeed and exceed!