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GAPOLOGYHow Winning Leaders Close
Performance Gaps
GAPS HAPPEN
WHAT THEN?
IDENTIFY THEM
CLOSE THEM
HOW?
MARK THIENESWith Brian Brockhoff
How Winning Leaders Close Performance Gaps
GAPOLOGY IS
How Winning Leaders Identify and Close Performance Gaps
KNOWLEDGE GAP
IMPORTANCE GAP
ACTIONGAP
Performance Gaps
“WHAT do you want me
to do?”
“HOW do you want me
to do it?”
KNOWLEDGE GAP
HOW DO YOU CLOSE THE GAP?
Don’t Know
KNOWLEDGE GAP
Teaching
Training
Talent
GAPOLOGYIDENTIFY THE GAP - CLOSE THE GAP
Know
“WHY do you want me
to do it?”
“WHEN do you want me
to do it?”
IMPORTANCE GAP
HOW DO YOU CLOSE THE GAP?
Know Know Important
IMPORTANCE GAP
Expectations
Communication
Prioritization
GAPOLOGYIDENTIFY THE GAP - CLOSE THE GAP
“DO I CHOOSE TO DO IT?”
ACTION GAP
HOW DO YOU CLOSE THE GAP?
Know Important Action
ACTIONGAP
Accountability
Culture
Commitment
GAPOLOGYIDENTIFY THE GAP - CLOSE THE GAP
HOW DOES GAPOLOGY
FIT TOGETHER?
Don’t Know Know Know
Important Action
KNOWLEDGE GAP
Teaching
Training
Talent
IMPORTANCE GAP
Expectations
Prioritization
Communication
ACTIONGAP
Accountability
Culture
Commitment
GAPOLOGYIDENTIFY THE GAP - CLOSE THE GAP
GAPS HAPPEN
HOW DO YOU CLOSE THEM
ALL?
MARK THIENESWith Brian Brockhoff
How Winning Leaders Close Performance Gaps
Gapology is Designed for
Any Leader Who Experiences Performance Gaps in Their Team or in
Themselves…
And Wants to WIN!
THE AUTHORSMark Thienes is a Senior Vice President for OfficeMax and his experiential journey encompasses 30 years of success in leading teams to winning seasons. He proudly refers to himself as “The Original Gapologist”.
Mark wrote Gapology to share his discoveries about winning leaders.
Brian Brockhoff is an Education and Development Manager in the retail and services industry. He has led winning teams of diverse business leaders for over 25 years and is responsible for the design of numerous skill development programs.
Brian is a partner at Gapology Institute and is a Gapology Coach.
MARK THIENESWith Brian Brockhoff
How Winning Leaders Close Performance Gaps
