2. CommunicationIt is a process of conveying a message from sender to receiver throughthe channel and the receiver sends the feed back to the sender.It is a two way process and is not complete unless the receiver hasunderstood the message completely. 3. Flow chart of CommunicationSender Messenger Channel Receiver Feedback 4. Types of Communication Communication can be classified into 3 Verbal Communication Non-verbal Communication Written Communication 5. Verbal Communication includes monologue, dialogue, groupdiscussion, debate, interview etc. Non-Verbal communication or Silent communication includes eyecontact, facial expressions, body language, grooming, attitude etc. 6. What is Empathy? Empathy is the ability to not only know or detect what others are feeling, but to also experience that emotion yourself. In other words, it is the ability to identify with the feelings and perspectives of others & to respond appropriately to the feelings and perspectives of others.Empathizing with someone is not the same as pitying or feelingsorry for him or her. It is entirely different. When you pity anotherperson, you look down on him or her. You think What a terrible situationthat person is in or even say Thank goodness, Im not in that situation. Pity sets you apart; empathy brings you together. 7. Why is Positive body language isImportant? Having a positive body language is like two voices proclaiming your praises instead of one. In addition, people are always more likely to remember what they see, and a few seconds of body movement can be worth an entire conversation. 8. Explain the three Ego states ? Please detailon Johari Window ? How do you develop anOpen self personality ? Every human being behave in different ego states dependingupon moment & person. We operate from three ego states :- Parent Ego Adult Ego Child Ego 9. Adult Ego :Also called Thought Ego. It is achieved by our ownlearning & it needs confirmation. Parent Ego : Also called Taught Ego. The behaviors, thoughts &feelings are copied from parents or parent figures. Child Ego : Also called Felt Ego. It is achieved by learning fromfeelings. It makes us very creative. 10. It is a tool created by Joseph Luft and Harry Ingham in1955 in the United States, used to help people better understand theirinterpersonal communication & relationships.Johari window is divided into four areas :- Open self ( Known self ) Hidden self Blind self Unknown self 11. Team WorkTeamwork is defined as a joint action by a group of people, inwhich each person subordinates his or her individual interests andopinions to the unity and efficiency of the group. The most effective teamwork is produced when all theindividuals involved harmonize their contributions and work towards acommon goal. 12. Thank You..