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One University, How Many Accounts? Chris Barrows Edu Web Digital Summit “Best of Track” - July 29th, 2015 Photo credit - Flickr User: Aiden Jones #eduweb15 Fostering A Community of Collaboration and Learning

Fostering A Community of Collaboration and Learning (Edu Web '15 version)

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Page 1: Fostering A Community of Collaboration and Learning (Edu Web '15 version)

One University, How Many Accounts?

Chris BarrowsEdu Web Digital Summit “Best of Track” - July 29th, 2015

Photo credit - Flickr User: Aiden Jones #eduweb15

Fostering A Community of Collaboration and Learning

Page 2: Fostering A Community of Collaboration and Learning (Edu Web '15 version)

Chris Barrows (@CBarrows)

Photo Credit: Sy Aybudu

Who Am I?

Photo credit: Nick Johnson #eduweb15

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Digital Communications Group

nyu.edu/digicomm

Photo credit - Flickr User: DSkley #eduweb15

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The NYU Social Team

nyu.edu/socialmedia

Photo credit - Flickr User: DSkley #eduweb15

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Photo Credit: Sy Aybudu

Get To Know NYU

Photo credit: Nick Johnson #eduweb15

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NYU Schools15 Schools, Colleges and Divisions

19,401 Undergraduate Students

18,990 Graduate and Professional Students

470,000 Alumni

Photo credit - Flickr User: Klingon65 #eduweb15

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NYU’s Global Locations

Graphic Credit: Mark Courtney #eduweb15

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The Collaborative Hurdle

Graphic Credit: Robert_voors #eduweb15

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Collaboration Ain’t Easy

Photo credit - Flickr User: RobertErickson #eduweb15

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Politics

Photo credit - Flickr User: ThomasHawk #eduweb15

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Organizational Structure

Photo credit - Flickr User: Focx #eduweb15

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Technology

Photo credit - Flickr User: jdhancock #eduweb15

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Time

Photo credit - Flickr User: Peter J Lambert #eduweb15

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Leadership Buy-In

Photo credit - Flickr User: RobertErickson #eduweb15

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YouTube Credit: Fox Television - Futurama #eduweb15

But I have good news for you

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Overcoming Hurdles

Photo credit - Flickr User: PiratePix2 #eduweb15

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#eduweb15

Crossing the streams is OK!

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It Starts With You

Photo credit - Flickr User: DHammza #eduweb15

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Photo credit - Flickr User: Courtneyrian #eduweb15

Collaboration “To Do’s”

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To DoBuild Communication

Photo credit - Flickr User: Courtneyrian #eduweb15

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Photo credit - Flickr User: DHammza #eduweb15

Build A Key Contact List

Include: 1. Phone Number 2. Email 3. Role | Title 4. Accounts Managed 5. Connections

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#eduweb15Photo credit - Flickr User: Peter J Lambert

Example: Basic Contact List

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#eduweb15Photo credit - Flickr User: Peter J Lambert

Example: Advanced Contact List

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To DoEstablishing Relationships

Photo credit - Flickr User: Courtneyrian #eduweb15

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Photo credit - Flickr User: SurfaceWarriors #eduweb15

It Takes Two (or more)

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Photo credit - Flickr User: Quinnanya #eduweb15

Determine Personality

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Photo credit - Flickr User: Brewbooks #eduweb15

Take It Offline

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Photo credit - Flickr User: Quinnanya #eduweb15

Listen and Learn

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Photo credit - Flickr User: Quinnanya #eduweb15

Say “Hello”

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Photo credit - Flickr User: Quinnanya #eduweb15

and “Thank You”

Say “Hello”

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#eduweb15

Track Relationship Growth

Photo credit - Flickr User: DHammza

• What ideas have you provide others?

• What ideas have others provided you?

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To Do Provide Value

Photo credit - Flickr User: Courtneyrian #eduweb15

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Photo credit - Flickr User: alachuacounty #eduweb15

“How can I help you?”

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#eduweb15

Giving Without Being Crushed: http://bit.ly/TimMcGiving

“What’s In It FROM Me?” - Tim McDonald@TAMcDonald

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Photo credit - Flickr User: West_Point #eduweb15

Conduct Trainings

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Photo credit - Flickr User: Alan Levine #eduweb15

Utilize Feedback

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#eduweb15

NYU iLearn Program (Summer 2015)

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To DoSupport Value w/ Data

Photo credit - Flickr User: Courtneyrian #eduweb15

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Photo credit - Flickr User: nicmcphee #eduweb15

Data Rules

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Photo credit - Flickr User: b-tal #eduweb15

But not everyone GETS it

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Photo credit - Flickr User: b-tal #eduweb15

Speak Their Language

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Photo credit - Flickr User: b-tal #eduweb15

Speak Their Language

• Be brief • Be visual • Be honest • Provide meta data

Helpful Hints

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To DoEstablish A Community

Photo credit - Flickr User: Courtneyrian #eduweb15

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Provide Resources

#eduweb15

nyu.edu/socialmedia

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NYU Social Media Ambassadors

Photo credit - Flickr User: Docsearls #eduweb15

“The Social Media Ambassadors Group is designed to facilitate community amongst the members increasing knowledge, awareness, and best practices in the areas of social media at NYU.”

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Provide Key Updates

Screenshot: NYU Scoop It Page #eduweb15

http://www.scoop.it/t/nyu-social-media-ambassador-share-board

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Provide Key Updates

Screenshot: NYU Scoop It Page #eduweb15

http://blogs.nyu.edu/digital-communications/

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Photo credit - Flickr User: Quinnanya #eduweb15

Additional Tips

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Photo credit - Flickr User: Quinnanya #eduweb15

#CongratagradNYU

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#eduweb15

Ted Rubin Says It Best…

Graphic Credit: AgoraPulse

@TedRubin

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Twitter: @CBarrows

Thank You!

Email: [email protected]

#eduweb15Photo Credit: Sy Aybudu eduwebvote.com