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Based On Question AnswersOf Chapter 01
Question 1 ,2 ,3,4,5,6 & 7
Presented By Sir Haseeb Ur RehmanTest Yourself!
Good Luck!
Define Communication Or Effective Communication?
Communication is the process of ____________________________________________________________________________________________________________
sharing information, thoughts and feelings between people through speaking, writing
or body language.
Define Communication Or Effective Communication?
The goals of effective communication include ____________________________________________________________________________________
creating a common perception, changing behaviors and acquiring information.
Define Communication Or Effective Communication?
The word Communication is derived from Latin term ___________means common.
“Communis”
Define Business Communication Or Effective Business Communication?
Effective Communication is that when the sender gets the ________________ results.
desired
Define Business Communication Or Effective Business Communication?
Today the strong effective media of Communication
________________________________________________________________________
television, radios, V. C. R, Cassettes, Telephones, Far, mobiles & Internet etc.
Define Business Communication Or Effective Business Communication?
Effective Communication is the ________of every aspect of business including
management, sales, marketing, finance, technical and social positions.
basic requirement
Define Business Communication Or Effective Business Communication?
Business Communication may be defined as follows “The flow of ______________and understanding between various parts and
members of an organization.”
material, information, perception
Define Business Communication Or Effective Business Communication?
Effective Business Communication consists of all the persons to persons interchange,
_________________________________________________________________________________________________________________________________
vertical upward, vertical downward, lateral, speaking, writing, listening, reading, non verbal,
media, modes, channels, net works and languages.
Define Business Communication Or Effective Business Communication?
Effective Business Communication plays a great role in _______________________
successful and efficient business.
Define Business Communication Or Effective Business Communication?
In business, communication may take the form of
_____________________________________________________________________________________________________________________
notice, notification, and intimation, instruction, intelligence and knowledge, letter, telegrams,
fax, E-mail and website.
Define Business Communication Or Effective Business Communication?
Effective Business Communication also helps in __________________________________
meeting, conference, linking and connection.
VERBAL MEDIA IN ORGANIZATION / VERBAL COMMUNICATION:
Verbal communication is the transmission of message using _______________________
word, either written or spoken.
VERBAL MEDIA IN ORGANIZATION / VERBAL COMMUNICATION:
Verbal communication consists of three forms.
Oral form
Written form
Electronic form
ORAL FORM
Primary oral communication includes ___________________________________
face to face conversation, telephone calls, speeches, presentations and meetings.
Written Form
Written communication may take many forms like ______________________________________________________________________________________
letters, memos, notices, brochures, pamphlets, handbills, panaflex, reports & proposals.
Written Form
Written communication helps in ________________________the message.
planning and controlling
Memos & Letters
Memos are used for routine, day to day ________________within an organization. Letters frequently go to outsiders, and they perform an important role in___________.
exchange of information &
public relation
Reports & Proposals
Reports & proposals are distributed to ______________both. They are written in
many formats, including __________________________.
insiders and outsiders &
preprinted forms, letters, memos, and manuscript
ELECTRONIC FORM
Electronic forms are similarly used in forms of_________________________________________________________________________________________________
and many more for oral communication.
voice mail, audiotape, videotape, teleconferencing, videoconferencing, closed circuit television,
ELECTRONIC FORM
They are also used for written communication in forms of
_________________________________________________________________________________________________
Email, fax, websites & computer conferencing and more.
NON-VERBAL MEDIA IN ORGANIZATION / NON-VERBAL COMMUNICATION
Non-verbal Communication is the transmission of message through ________________________________________
_________________between the sender and receiver.
body movements, facial expressions and the physical distance
Personal Appearance
Physical appearance and personal style contribute to one’s identity because you ___________________________
see yourself as others see you.
Personal Appearance
Communicating by appearance is basically_______________ ______________________________that will ultimately lead
to build one’s perception in other’s mind.
Different styles of dresses build different kinds of_________.
presenting oneself in front of others &
perceptions
Use of Time
Time is the _______game.
People demonstrate their importance by making other people ______; others show respect by being on time.
The punctuality, regularity and presence of the person on time make the person ___________at the time of
promotions and in various ways.
waiting
wait
successful
Use of Space
Space communicates _______by occupying the best space, one possesses in the organization.
status
It also depends on the __________________of area.
length and decoration
Apart from this, space determines how ___________people feel talking with each other.
comfortable
Either they stand too ________or too ______away.
close & far
Body movements
Body movements consist of two elements ______and_____.
•Gestures & postures
Gestures are movements of__________________________.
•hands, legs, neck etc
Postures are the___________________________________.
•standing style, sitting style and walking style.
Body movements express that you feel_________________
______________________________________________
•confident or nervous, friendly or hostile, active or passive, powerful or weak.
Facial expression
The _______are especially helpful means of communicating nonverbally.
eyes and face
They can reveal hidden emotions, including_____________
anger, confusion, enthusiasm, fear, joy, surprise, hate, love and others.
Facial expressions must be_________ in communication.
parallel
Vocal Characteristics
Voice carries both _________________________ messages.
intentional and unintentional
We can consciously use our voices to create____________.
impressions
The tone, volume, accent, speaking pace and all the little um’s and ah’s say a lot to your audience about your_______
feeling and emotions.
Touching behavior
Touch is an important vehicle to convey_______________.
warmth, comfort, and reassurance
The accepted norms vary, depending on the____________
______________________________ of person involved.
gender, age, relative status, and cultural background
In business situations, touching suggests______, so a higher status person more likely to touch lower status person.
dominance
Touching has become__________________.
controversial
Main Objectives Of Business Communication
Business communication is a _______________________
exchange process transmitting______________________.
Every process of Business Communication
must have an________________.
While ____________any type of Business Communication, one has to keep in mind its aims and objectives.
two way
message or information
aim or object
writing or speaking
Main Objectives Of Business Communication
Information
This is the main objective of Business Communication as every transmission towards ________(whether written or spoken) must contain__________ in it relating to business
and allied activities.
Receiver
information
Main Objectives Of Business Communication
Request:
When the objective of Business Communication is a request, one asks somebody to________________. For instance, a worker in an organization wants two day's leave, he must
communicate it to his boss or manager or a firm might request for quotation or price list.
perform any particular task
Main Objectives Of Business Communication
Inquiry:
Inquiry is also an objective of good Business Communication when one has to ask somebody about something or someone. In present day Business Communication,
_____________are written almost daily in every organization. It may be about a_____________________.
Inquiry Letters
product or service or person
Main Objectives Of Business Communication
Order
This is the Business Communication performed by _______________________to his sub-ordinates. In this type
of Business Communication the main objective is to ________________________________________________Order letters are the ______of today's competitive market.
supervisors or managing director
modify or alter a specific work or not to do a particular task.
daily routine
Main Objectives Of Business Communication
Warning
This objective is achieved through ____________________
Business Communication by the _________________to his subordinates in order to ___________any particular action.
written or spoken
managers
forbid
Main Objectives Of Business Communication
MotivationMotivation may be defined as to _________somebody to
perform any specific task. Motivation has got better result as compared to the_________.
In motivation of Business Communication, the boss or director keeps himself ________the scene. Actually, it is an
__________order, which pleases the workers in friendly atmospheres.
arouse or energize
order
behind
indirect
Oral And Written Communication
The communication which is in written form is called______
written communication.
The communication which is in speaking is called_______
oral communication.
There are various differences between oral and written communication which are as follows
Oral Communication
It is appropriate when the information is _________
simple, short and less formal.
When the permanent records are not ______for future references.
essentials
When the audience is ____________and gathered at single place.
small
When the ____________________is either important or desirable.
immediate interaction
It is easier to ___and comparatively conversational communication.
express
In oral communication ______________are considered very much.
pronunciation and accent
Oral CommunicationIn oral communication ___________________are focused.
interpersonal relations
In oral communication more _________pronouns are used.
personal
It is easy to adjust the ____________to the type of listener.
message
There is no__________________________ of correction.
flexibility
Oral communication is free from _______Complications.
legal
_________aspects add value in oral communication, including facial expressions voice tone, gestures and postures.
Non verbal
Written Communication
It is appropriate when the information ________________
is complex, large and formal.
When the permanent ______________________________
records are needed for future references.
When the audience ________________________________
is large and geographically dispersed
When the immediate interaction ______________________
is either unimportant or undesirable.
It is more difficult to ________________________________
express and comparatively more formal communication.
Written Communication
In written communication ______________are essential.
spelling, punctuation and mechanics
In written communication ______________are focused.
contents
In written communication, _______personal pronouns are used.
fewer
It is difficult to _______________________to the type of reader.
adjust the message
Written Communication
There is flexibility of________________
correction in case of mistakes.
Written communication has complicated
legal aspects.
Non-verbal aspects ________in written communication.
lack
Importance Of Business Communication “Life Blood Of An Organization”
Within And Outside The OrganizationAn organization is a group of people associated for _______
business, political, professional, religious, social or other purpose.
They exchange ___________________________________
information, ideas, plans, make decisions, rules, proposals, contracts and agreements.
Communication is the “Lifeblood” of every organization in both ways
Within the organization / Internal Communication
Outside the organization / External Communication
WITHIN THE ORGANIZATION
A vital means of attending to company concerns is through effective internal communication____________________
downward, upward and horizontal.
It helps to increase_________________________________
job satisfaction, safety, productivity & profits.
Within the organization benefits may be achieved as follows
•Motivation for employees
•More productive employees.
•To have good decisions.
•Effective in solving problems
•Accomplishment of goals.
WITHIN THE ORGANIZATION
Motivation For Employees
When employees receive appropriate downward communication from management, They can be better_____________________
_motivated and more efficient.
Then they contribute in __________________________________
organizational strategy, products and viewpoint on important issues.
WITHIN THE ORGANIZATION
More Productive Employees
Management is concerned about employees’ ____________
benefits, health care, insurance, promotions, pensions, training, work environment, etc.
These all are example of ________________communication.
downward
Employers who communicate effectively have more_______ productive employees.
WITHIN THE ORGANIZATION
To Have Good Decisions
Upward internal Communication has become increasingly more significant. Many executives sincerely seek frank
comments from employees which make input from employees an integral part of important
___________affecting the company.
decisions
WITHIN THE ORGANIZATION
Effective In Solving Problems
Effective horizontal Communication between peers is also
essential in organization in order to
solve problems, perform job duties, prepare for meetings,
and cooperate on important projects.
WITHIN THE ORGANIZATION
Accomplishments Of Goals
Within the organization the time is spent in _____________
listening, speaking, making request, writing notes and memos, and discussing and writing about projects.
Ultimately the firm soon realizes that communication is the medium through which an organization _______________
accomplishes its goals.
OUTSIDE THE ORGANIZATION
Messages to persons outside the company can have a far-reaching effect on its reputation and ultimate success. The
right letter, proposal report, telephone call, or personal conversation may have following benefits.
Can win back a disgruntled customer.
Create a desire for a firm’s product.
Help negotiate a profitable sale.
Encourage collections.
Motivate performance.
OUTSIDE THE ORGANIZATION
Can Win Back A Disgruntled Customer
During business activities most of the time, the customer is_________
angry, disgruntled and upset
due to __________________________
less quality level of the goods and services.
That kind of customer can only be handled through _____________
proper communication.
OUTSIDE THE ORGANIZATION
Create A Desire For A Firm’s Product
The communication outside the organization is the only source for ___
creating a desire of a firm’s product.
It can be properly communicated through ________________________
T.V, newspaper, radio, handbills, brochure, panaflex and sign board etc.
OUTSIDE THE ORGANIZATION
Help Negotiate A Profitable Sale.
The larger the numbers of buyers are, the larger the sale is. Ultimately that will cause the profitable sale for the
organization. As it is the main concerned for only employer of the organization.
OUTSIDE THE ORGANIZATION
Encourage collections
In various cases the customers do not pay their bills on time. They make lame excuses and the supplier is unable to recover the amount. But effective communication can
collect the irrecoverable amount.
OUTSIDE THE ORGANIZATION
Motivate performance
The motivation of the employee’s performance is very necessary for the development of the organization. This
motivation is done on the basis of comparative analysis of the employees of outside the organization with the
employees of within the organization.
OUTSIDE THE ORGANIZATION
And over all it can be said that it creates goodwill outside the organization. Business firms must send information
about their goods & services to consumer and customers. They do so by advertising, publicity, personal selling and
other sales promotional techniques.
Advantages / Role / Importance Of Business Communication In Your Career And Personal
Life.BENEFITS OF EFFECTIVE COMMUNICATION IN CAREER
Your job promotion and professional reputation often depend on doing well in written & oral Communication. If
your career requires mainly mental rather than manual labor, your progress will be strongly influenced by how effectively you communicate and look down ledgers,
proposals, and ideas to others who need or should receive them.
Advantages / Role / Importance Of Business Communication In Your Career And Personal Life
There are various careers for example doctors, engineers, finance associates, fiscal officers, product managers, sale representatives, accountants and contracts administrator
etc. In every career you need communication skill.
Advantages / Role / Importance Of Business Communication In Your Career And Personal Life
Different communication skills are required in the job descriptions which are as follows.
Must be able to communicate clearly to clients and other finance professionals.
Superior Writing & presentations skills.
Ability to develop & communicate product objectives & strategies.
Excellent communication and follow-up skills and ability to write proposals and quotations.
General knowledge of proposal prepared and good oral or written communication skills.
BENEFITS OF EFFECTIVE COMMUNICATION IN YOUR PERSONAL LIFE
Your ability to communicate effectively is a valuable asset for many activities in your personal life.
Life is a blessing in which we are living. We need to share our thought, ideas, feeling, happiness, sadness and
problems. For these all things you need Communication If your communication skills are good you may have good
relations with your family members, Colleagues, friends and neighbors.
BENEFITS OF EFFECTIVE COMMUNICATION IN YOUR PERSONAL LIFE
A person alone is nothing. He cannot live without people like family members, colleagues, friends and neighbors etc. A
person with good communication skill is mostly respective and famous in the society. Because you know what you are,
how you think, how you do, what you want etc.
BENEFITS OF EFFECTIVE COMMUNICATION IN YOUR PERSONAL LIFE
Communicative persons can always easily handle the problems which they face in life and they can easily face the challenges of life in every aspect whether it is a childhood, youth and old, you may overcome the difficulties by having
good communication skills.
Your personality without communication is incomplete. Above all communication is a social need what a person
needs from birth to the end of life.
Examination Questions
“Communication is a two process of exchanging ideas or information.” Discuss2013 (Regular)
Explain the importance of language in Communication. 2013 (Regular)
Define Communication. Why is it called the “Life Blood of an Organization”? 2013 (Private)
What do you mean by Business Communication? Discuss in detail the importance of Communication in business. 2009
(Private)
Define Communication. What is its importance? 2011 (Regular)
“Communication plays an effective role in Business Communication” Discuss 2011 (Private)
Define internal Communication and explain its kinds 2011