DESCRIPTIONThe Higher Education Business Reference Model describes a standard set of Business Architecture elements relevant to Higher Education. It can be used as a reference for Business Stakeholders, Enterprise Architects and Technology Strategists to engage in discussion regarding business effectiveness, needs and challenges. The primary attribute of the Business Reference Model is the embedded capability model which elaborates the core value chains for higher education and the underlying business capabilities.

UNDERSTANDING BUSINESS CAPABILITIESA capability model supports the development of strategies by viewing the business as a collection of capabilities that can be adjusted in response to the demands of the business environment. This models WHAT the organisation is capable of doing. It presents the business capabilities within the wider business context of WHO it serves, relies on and answers to, extending beyond organisational boundaries. A Business Capability is a particular logical combination of People, Process, Information and Technology resources necessary to deliver a discrete required outcome to achieve a specific business objective.

INFLUENCERS

MEANS ENDS

BUSINESS MOTIVATION

OUTCOME

CAPABILITY

People

Process

Information

Technology

ASSESSMENT

The capabilities support the realisation of a University’s strategies. A strategic framework commonly used in architecture is a business motivation model, which provides a structure for developing, communicating, and managing business ambitions in an organised manner. The motivation model can assist in informing the shape of the capability model.

USAGEThe Business Capability Model serves as an anchor for assessing perspectives such as strategic importance, maturity and relationships to business operational pain points, capital investment and organisation structure. It presents a view of the organisation with traceability from business objectives through to the information, technology and other resources required to support them.

MAJOR CONCEPTS VALUE CHAINS capture how the institution generates value through Learning and Teaching, and Research.

CORE CAPABILITIES that directly support the Value Chains are organised under the relevant Value Chain Segment.

SUPPLIERS and PARTNERS indicate the entities outside the institution that provide critical “inputs” to the institution.

CONSUMERS and MARKETS indicate those people and organisations that are the beneficiaries of the value generated by the institution.

PRODUCTS and SERVICES are those outcomes of the value chain that present tangible value to consumers and target markets.

Typically an ORGANISATION MODEL would be included to provide context for the scope of the model.

External STAKEHOLDERS and LOCATIONS provide additional influencing business context.

ENABLING CAPABILITIES support the core capabilities across the value chains and keep the institution running.

HIGHER EDUCATION BUSINESS REFERENCE MODEL

LEGEND

Role Capability

Location Business Service

Organisation Unit Product

The Higher Education Business Reference Model is contributed to and maintained on behalf of CAUDIT by Enterprise Architects under Creative Commons 4.0 license. It may be used freely by Educational Institutions but may not be bundled, sublicensed or used for commercial purpose. Extensions to the model must be contributed in accordance with Creative Commons. Elements of this model have alignment with the APQC open standard.Version 1 - April 2016 © FromHereOn | Enterprise Architects

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Process

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LOCATIONS

PARTNERS

STAKEHOLDERS

SUPPLIERS

SERVICES

CONSUMERS

PRODUCTS

MARKET SEGMENTS

Domestic Students

International Students

Campus

Higher Degree Research Students

Commercial Partners

Funding Bodies

Bachelor Degree

Doctor of Philosophy

Intellectual Property

UndegraduateEducation

Post Graduate Education

Research FacilitiesFederal Government

State Government

Universities & Other Tertiary Providers

CRC

Commercial Partners

UndergraduateStudents

Higher Degree Coursework Students

Vendors

Carriage Services

Facility Cleaning /Waste Management

Facility Security

Catering

Parking

Conferral of Higher Education Awards

Online

Masters Degree

Graduate Diploma

Collection Curation

Accreditation Bodies

Alumni

Prospective Students

High Schools & Colleges

Specialist Consulting

Non-accredited education

Public Community

Graduate Certificate

ORGANISATIONAL STRUCTURE

CORE CAPABILITIES AND VALUE CHAINS

ENABLING CAPABILITIES

LEARNING & TEACHING

Curriculum Creation

RECRUIT

Student Recruitment

Student Admission

ENROL

Student Enrolment

DELIVER

Student Assessment

Curriculum Delivery

Student Administration

Student Support Services

GRADUATE

Student Graduation

IMPROVE

Curriculum Disestablishment

Curriculum Improvement

RESEARCH

DESIGN

Alumni Engagement

Academic Administration

Government, Public & Stakeholder Relationships

Library Administration

Governance, Risk & Compliance

Supporting Services

Business Capability Management

Brand & Marketing Management

Facilities & Property Management

Strategy Management

Human Resource Management

Organisation Performance

Legal Services

Finance Management

Information & Communication Technology Management

Information Management

Agents / Brokers

Curriculum Design Professional Learning

Accreditation

Agent Management

Scholarship Management

Prospective Student Engagement

Domestic Student Recruitment

International Student Recruitment

Curriculum Management Academic Policy Administration

Student Application Processing

Admission Evaluation Credit for Prior Learning

Offer, Acceptance & Quota Management

Allocation & Placement

Unit Enrolment

Program Matriculation

HDR Assessment

Timetable ManagementLearning & TeachingMaterial Preparation

Learning & Teaching Content Administration

Learning & Teaching Delivery

Student Record MaintenanceStudent Relationship Management

Student / Industry Partnerships

Student Health & Wellbeing Student SupervisionAcademic Advice Careers Advice Financial AdviceAcademic Skills Development

Ceremony Management

Eligibility Assessment

Degree Award

Unit Disestablishment

Program Disestablishment

Curriculum Performance Management

Curriculum Quality Management

Industry Relationship Management

Internal Stakeholder Relationship Management

Media Relations Other Tertiary Institution Relationship Management

Government Relations Management

Membership Management

Business Continuity Management

Insurance Internal Audit & Reporting Policy Management Quality Management

Risk Management

Event & Venue Management

Accommodation Management Art / Museum Collection Management

Child Care Service Management Health Care Service Management

Mail Management Printing Service Management

Sport & Recreation Service Management

Change Portfolio Management

Compliance Training Compliance Monitoring & Reporting

Campaign Management Event Management Market Research Marketing Management MerchandisingAdvertising Management

Grounds Maintenance Building & Facilities Management Campus Parking Campus Security Commercial Tenancy Environmental Management Services

Knowledge Management

Strategic Plan Development

Human Resource Support

Staff Engagement

OH&S

Staff Recruitment Remuneration & Entitlements

Management

Workforce Management

Workforce Relations Management

Performance Analysis Performance ReportingPerformance Data Collection KPI Management

Contract Management Dispute Resolution Legal & Legislative Compliance

Accounts Payable Accounts Receivable

Asset ManagementBank Management

Budgeting & Costing

Finance Support

Financial Analysis

Financial Reporting

General Ledger

Investment Management

Price Modelling

Project AccountingProcurement & Purchasing

Tax Liability Management

Alignment, Planning & Organisation

Build, Acquisition & Implementation

Delivery, Service & Support Benefits ManagementMonitoring, Assessment & Evaluation

Academic Year Scheduling

Records ManagementEnterprise Content

Management

Information Policy Management

Data Management

Information Security Management

Information Search & Discovery Collection Management

Workforce Planning

Alumni Relationship Management

Copyright Management

Travel ManagementWorkforce Reporting

Identity & Access Management

Legal Advisory

Enterprise Architecture Program & Project Management

Student Engagement & Retention

Student Progression

PLAN

Research Opportunities & Planning

FUND

Research Support

Research DeliveryResearch Funding

IMPACT IMPROVE

Research Improvement Research Publication

CONDUCT

Research TrainingResearch Prioritisation

Research Program Development

Research Project ScopingCollaborative Opportunity Management

Research Opportunity Analysis

Research Funds Management

Fund Sourcing

HDR Student Skills Development

HDR Supervisor AccreditationResearcher Training & Development

Research Compliance SupportEthical Clearance Management

Research Production

Research Output Management

Research Impact

Commercialise OutcomesManage Commercial Relationships

Research Publications

Research Reporting

Research Publications Reviewing

Research Program Performance Management

Research Quality Management

Researcher Performance Management

Education Commercialisation

Candidature Management

International & Exchange Studies

Student Invoice Processing Student Payment Processing

Research Infrastructure Management

Research Application Development

Research Staff Recruitment & Retention Community Partners

External ResearchBodies

Professional Bodies & Registration Authorities

CRICOS

TEQSA

ARC

Contracted Research

Tailored Learning & Teaching Products

Donors / Benefactors

External Researchers

Research Publications

Student Misconduct / Appeal Management

Higher Education Market Research & Planning

Curriculum & Resource Development

Research Data Management Planning

Research Dataset Management

Public Relationship Management

Collection Access Management

Training & Development

Organisational Design & Change Management

Property Management

Complaint & Compliment Management

Investigation Management

Fleet Management

Advanced Analytics

Learning & Teaching Assessment

Tech.y

N/At

Vision & Strategic Development

Food & Retail Outlet Management

Tech.

Employee Performance Management

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DESCRIPTIONThe Higher Education Data Reference Model describes a standard set of Data Architecture elements relevant to Higher Education. It identifies the business nouns which define a common language for Business Stakeholders, Enterprise Architects and Technology Strategists to communicate clearly. The primary component of the Data Reference Model is the embedded conceptual data model which captures these nouns as high level data entities, grouped into topics.

UNDERSTANDING DATA Data is a set of facts, representing a specific concept or concepts. Value is added to data when it is combined and presented to users within a context, turning it into meaningful information to support business decisions and enable operational activities.

DATA + CONTEXT = INFORMATION

USAGEThere are three established levels defined in data modelling: conceptual, logical and physical. This conceptual data model focusses only on the data entities to describe the language of the organisation and has an enterprise-wide scope to provide a strategic view of information.

The purpose of the model is to define the agreed terminology and key concepts that are important to the business. The model can be used to identify which data entities are assembled or re-used in various information assets, data quality risks, who is responsible for governing the data, and where data is stored. The top level conceptual data entities also provide the basis for more detailed conceptual, logical and physical data models that further specify relationships and attributes as an input to business technology solutions design.

MAJOR CONCEPTS A topic is a collection of data entities which share a common theme. This is not the same as a subject area. In a modelling context, a subject area (eg Research) may contain data entities from multiple topics (eg Party>Researcher is working on a Research>Patent).

CORE TOPICS contain data entities which typically support the core business capabilities as defined in the Higher Education Business Reference Model.

ENABLING TOPICS contain data entities which typically support the enabling business capabilities as defined in the Higher Education Business Reference Model.

FOUNDATION TOPICS contain commonly found data entities which act on data from the core and enabling topics (eg Party>Student is admitted to a Learning & Teaching>Program).

The Higher Education Data Reference Model is contributed to and maintained on behalf of CAUDIT by Enterprise Architects under Creative Commons 4.0 license. It may be used freely by Educational Institutions but may not be bundled, sublicensed or used for commercial purpose. Extensions to the model must be contributed in accordance with Creative Commons.

LEGEND

HIGHER EDUCATION DATA REFERENCE MODEL

Version 1 - April 2016 © FromHereOn | Enterprise Architects

Topic Data Entity

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PPP

PPP

AAAAPPP

PPP

PPP

ENABLING TOPICS

CORE TOPICSFOUNDATION TOPICS

Learning & Teaching

Person

Internal Organisation

External Organisation

Student Enrolment & Support

Party

Place

Financial

ICTMarketing & Community

Human Resources

Planning & Performance

Governance & Risk

Legal & Compliance

C AP

Campaign

IC APPolicy

IC AP

Event

IC AP

Student Enrolment

IC AP

Student Support Service

IC AP

Scholarship

Research Management

Records

IC AP

Record

IC APAudit

IC APCampus

ICP ABuilding

ICPAA

Residence

IC AP

Organisation Performance Measure

IC APSite

ICP A

Facility

IC APPosition

IC AP

Incident

IC AP

Cost Centre

IC AP

Debtor

IC AP

Risk

IC AP

Financial Asset

IC

A

P

ICT Asset

C AP I

Regulation

ICP A

Venue

Library & Collections

C AP I

Collection

IC APStandard

IC APControl

C AP ILegislation

IC APLegal Agreement

IC APResearch Grant / Project

Projects

IC AP

Program of Work

IIICCCP

Project

Facility Management

IC APPlan

IC APVision

IC AP

Creditor

IC APMaintenance Service

IC AP

Brand

IC APProcedure

IC AP

Survey

IC AP

Benefit

IC AP

ICT Service

IC AP

Archive

IC APPrinciple

IC APMission

IC AP

Account

IC AP

Financial Liability

IC AP

Consultancy Service

IC APResearch Resource

IC APSecurity Service

IC APEmployee Benefit

IC APSalary

IC AP

Investigation

IC AP

Decision

IC APRoom

IC AP

Market Segment

IC AP

Marketing Resource

C AP I

Collection Item

IIIC

AAAP

Leave

Research

IC APResearch Data

IC APCreative Work

IC APResearch Publication

IC APStrategy

IC APGoal

Beneficiary

IC AP

Special Need

IC APParking Service

IC APProcess

IC AP

Insurance

IC AP

Loan Scheme

IC AP

Transaction

IC APLegal Standard

Learning & Teaching Management

Program

Accreditation

Unit

IC AP

Teaching Period

IC AP

Tuition Fee

IC AP

Learning & Teaching Resource

IC AP

Teaching SessionAward

Curriculum

Major

IICC

Program

IICC AA

Accreditation

IICC AAUnit

IICC

Award

IICC AA

Curriculum

IICC AA

Major

IC AP

Assessment

IC AP

Intellectual Property

IC APEthical Clearance

IC AP

Student Application

IC AP

Student Offer

IC AP

Enquiry

IC AP

Student Placement

IC AP

Student

IC AP

Applicant

IC

Prospect

ICAAA

P

Alumnus

ICP A

University OfficerIII

C

AAA

P

Researcher

C AP

Volunteer

IC AP

Staff Member

IC AP

ICT Service Request

IC APAcademic Work Profile

IIC

A

P

Visitor

IC AP

Community

IC AP

Regulatory Body

IC

A

P

HIgh School or College

IC

A

P

Academic / ResearchOrganisation

IIC

A

P

Sponsor

ICP A

Vendor

ICP A

Tenant

IC AP

Agent / Broker

IC AP

Commercial Organisation

IC AP

Government

IC AP

Student Guild

IC AP

FacultyIC AP

School

IC AP

Institute or Research Centre

IC AP

Support Unit

IC AP

Student Club, Society or Association

IC APLease

IC APResource Booking

IC APContract

IC AP

Travel

IC APPhysical Asset

IC APAppointment

IC APJob Application

IC APWork Schedule / Timesheet

IC AP

Academic / Performance Measure

IC AP

Invoice

IC AP

Quality Measure

IC AP

Discovery Request

C AP I

Copyright

C AP I

License

C AP I

Loan

IC APCredit from Prior Learning

IC APJob Offer

IC APCalendar

IC AP

Timetable

IC AP

HDR Candidature

IC

AA

P

University Body

IC APDepartment

IC APPP

Donor / Benefactor

IC A

Contact Mechanism

IC A

Role

IC A

Access Control

ICP A

External Location

IC APRegistered Design

IC APPatent

IC AP

Budget / Forecast

IC AP

Financial Delegation

IC AP

Feedback

IIC

AAP

Litigation

IC AP

Qualification / Training / Experience

IC AP

Assessment Result

IC AP

Unit Result

IC AP

Student Progression

IC AP

Online Learning Behaviour

IC AP

Student Admission

IC AP

Examination

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