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IT Service Management Foundation based on ISO/IEC 20000 Presented to: José Félix Bayona Castro 28 February 2014 drs. Bernd W.E. Taselaar Chief Executive Officer 4944114.20251249 EXIN The global independent certification institute for ICT Professionals

EXIN Fundamentos ISO 20000

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Page 1: EXIN Fundamentos ISO 20000

IT Service Management

Foundation

based on ISO/IEC 20000

Presented to:

José Félix Bayona Castro

28 February 2014

drs. Bernd W.E. TaselaarChief Executive Officer4944114.20251249

EXINThe global independent certification institute for ICT Professionals

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