ETHICS ENVIRONMENTAL ISSUES OPERATION

PRESENTED BY:SANDEEP BHATRoll No. 8422MBA

Ethics in operation& Environmental issues in operation.

Operation overview

Introduction

Some cases

Summary

Production of goods and services.

Best quality but at lowest costs.

Operations management therefore refers to the approach of managing, designing, improving, and operating business processes or systems that are

focused on producing or delivering goods and services.

Ethics IN OPERATION, generally defined in terms of the social, communal and environmental responsibilities.

Ethics refers to a system of moral principles of an individual.

Ethics refers to the rules of conduct.

The customer is directly involved in the operations. Any mistake in the service that are provided will result in a loss of trust and loyalty of the customers.

Ethics in production is a subset of business ethic

Cost efficiency is sometimes achieved at the cost of quality

Poor processes and technology is used to keep the cost down, this is especially true for small players who cannot afford economies of scale.

Environmental concerns

Safety and health of workers with proper care

Disposing of waste products and recycling programs.

An ethical business has to be concerned with the behaviour of all businesses that operate in the supply chain i.e.

Suppliers

Contractors

Distributors

Sales agents

American corporation Turing Pharmaceuticals was publicly vilified for its predatory pricing when it raised the price of the drug Daraprim by 4000%. This is a drug used to treat infections associated with HIV and AIDS. Turing’s CEO Martin Shkreli was described by the Washington Post as “the most hated man in America”.

Domino's customers were really disturbed by the video, with a survey showing that 65 % of them were less likely to visit or order from Domino's again after seeing the actions of the two employees.

Domino's first action upon becoming aware of the video was to identify the two employees in the video and subsequently fire them and put a warrant out for their arrest. Domino's decidedto remain relatively silent in dealing with this issue in order to minimize its popularity.

Identify the customer give him compensation and release news in public.

Get verification of all the employees working.

In case of supply chain develop a good relationship with employees.

I think if you compensate your employees for their efforts in turn they will promote ethical practices.

An identification system.

Human sustainability policies

• Quality and food safety programs

• Responsible marketing

• Healthcare reform

Environmental sustainability policies

• PepsiCo's Environmental Policy

• Sustainable Agriculture Policy

• Sustainable Packaging Policy

Operation management involves input output design improvement. Both for products and services.

Current trends are Global competition, SCM, TQM and cycle time reduction.

Environmental issues: pollution, waste and fuel consumption, Eco friendly tech., product quality.

Ethical issues.

And quality, as quality is centre of everything.