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This ppt is a case study of how EPICOR got sued by ParknPool for failing the implementation of ERP system.
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Epicor sued by ParknPool
Case study presenter : Vineet Sansare
About ParknPool
Company Name
ParknPool
Headquarters Lexington, Virginia, United States of America
Type Privately Held
Industry Retail
Founded 1998
Company Size 11-50 employees
Website http://www.parknpool.com
Clients Hotels, restaurants, apartment complexes, schools/ universities, military institutions, HOA's, campgrounds, park and rec departments, and many more
Goal To provide unparalleled integrity & competence throughout the entire purchasing & installation process
Mission Their mission is simple, but powerful – to create happy clients.
Selecting an ERP system & a service provider
• ParknPool was using QuickBooks system, an accounting software for small businesses by Intuit Inc.• They were paying $3,500 a year for it.• ParknPool was looking to move up from its QuickBooks system, which
it was outgrowing.• ParknPool, evaluated a number of systems in the marker & the final
choice came down to Epicor & a product from Sage.
Problems during the implementation process
• An Epicor partner, EstesGroup, performed systems integration work on the job.
• Epicor said they could implement the project in seven weeks. ParknPool gave them seven months, & got zero.
• The faulty software from Epicor couldn't process orders.
• ParknPool is a "drop-ship" operation, wherein it acts as a type of middleman, keeping no items in stock. Instead, manufacturers, sometimes a number of them, ship orders once they are placed.
• As they're a drop-ship business, they need to invoice their client after the last item ships, because they could ship from multiple locations. The Epicor system couldn't deal with that.
• Another snafu led to doubled commission payments for ParknPool's sales representatives.
• Epicor also performed something of a bait-and-switch with ParknPool, initially saying that the company's need would be met with a specific set of software modules, but then saying that more were required after the project started.
Results
• A lawsuit was filed on November 23rd that year in U.S. District Court for the Western District of Virginia.
• ParknPool's suit asked for US$250,000 in damages along with attorney's fees and other monies.
• The company had spent at least $250,000 on the Epicor project, according to Jim Fonner, Administrative Manager of ParknPool.
• ParknPool continued to use QuickBooks system.