Developing empathy for someone who has a stake in the school-to-work transition, defining a problem or need he/she has related to the

challenge.

Design Thinking Action Lab, Stanford University

ASSIGNMENT

She is Helen, 26 years old.She studied psychology at University. She had part-timejob during studying. She got her first full-time job on the

last course of the University Now she is HR-manager at IT-company

What she thinksO It’s hard for student to find a jobO It’s useful to have part-time job during

studyingO Often students don’t know how to find a

jobO Knowledge that you get during study is

not enough to be a good junior specialist

O University could give job to a student but with very low salary

What she feltO Fear not find a jobO Fear of interviewO Proud when she found her first job

with good salary

What did she do?O She looked through job-sites and

news-papersO She and her mother asked friends

about jobO She asked at University about any

possibility to get a job

InsightsO Students need knowledge how to create CVO Students need knowledge which job-sites they

should use and in what wayO Companies should collaborate with universities

and share information about possibilities of internship and vacancies that don’t need experience

O It would be great to have web-site where students and graduators can find an information about starting a career, courses that company provide for people with no experience, links job-sites, etc.

Stakeholder

Helen, 26 years old. When she has graduated from the University, Faculty of Psycology she wanted to get a job of HR-manger at big company. Now she is HR-manager at international IT-company

NeedsSource where she can find information about job-sites, companies with courses and vacancies for people with no experience and information how to pass interview successfully.

BecauseShe fears not to find a good job and she fears to pass an interview