Disaster Preparedness

Tammy Dankenbring, CMPSales Manager

Amway Hotel Collection

Planning and PreparednessLow probability/low consequences – not likely

to occur and the consequences are not significant

* The Convention Industry Council Manual 8th Edition

Planning and PreparednessLow probability/low consequences – not likely

to occur and the consequences are not significant

Low probability/high consequences – not likely to occur, but the consequences may be serious

* The Convention Industry Council Manual 8th Edition

Planning and PreparednessLow probability/low consequences – not likely

to occur and the consequences are not significant

Low probability/high consequences – not likely to occur, but the consequences may be serious

High probability/low consequences – likely this emergency could happen, but the consequences are not significant

High probability/high consequences – likely this emergency could happen, and the consequences may be serious

* The Convention Industry Council Manual 8th Edition

What is at risk?People – attendees, employees, volunteers,

vendors and othersProperty – hotel and buildings, personal

property (AV, product)Intangibles – proprietary information or

reputation

* The Convention Industry Council Manual 8th Edition

Writing a plan…Executive Summary

Contents & ImportanceIntroduction & Policy

Organizations commitment Event Summary

Description of events, attendees and venues

Staff RolesDescription of the team

and it’s responsibilitiesResponses by Crisis

Natural DisasterHuman-caused

occurrences

Communication listsStaff phone listFacility contact phone listPhone treeAttendee Emergency

contactsEmergency Providers; EMT,

fire, policeFacility-specific crisis

Floor plans with exits and first aid stations

Internal extensionsNearest hospitalEvacuation locations

Media List* The Convention Industry Council Manual 8th Edition

Emergencies to include in you planWeather StrikesPandemic or disease Unavailability of

facilityFire, flood, etc.

On-site crises or disasterViolence, bomb

threatsDemonstration

Medical EmergenciesCardiac arrestBreathing problemsChockingCuts or burnsPhysical traumaWidespread sudden

illnessSevere Illness* The Convention Industry Council Manual 8th Edition

Site Selection with Risk Management in Mind…Review your Risk Management Plan

Can the facility you are considering handle crisis within their facility?

Will the city of CVB assist if the crisis involves more than the hotel?

We have a tendency to plan for the types of situations

that we last heard about

Grand Rapids Flood 2013

Grand Rapids Flood 2013

What everyone talked about…

The fish in the window.

Picture compliments of Gary Anderson, DO

Secret to Grand Rapids handling an 1800 person conference during the flood Community involvement

Mayor, Fire Department, CVB, Convention Center, Hotels

Planner with a plan

COMMUNICATION