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E-learning: Saving money, improving knowledge through e-learning

Tamzin DoggartOrganisational Development Advisor tamzin.doggart@guinness.org.uk 01494 607 226

13 June 2011

In partnership with the Charity Learning Consortium

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Topics for today

• Who are The Guinness Partnership and how have we used e-learning?

• The benefits of going digital with your in-house training for staff (and volunteers or customers)

• The options and practical process of developing an e-learning offer that meets your needs

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The Guinness Partnership

• Second largest social housing organisation

• Spread throughout England • 3,000 staff• Five ‘companies’: one care

and three housing companies plus ‘head office’

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Audience question: Which issues does e-learning help to

solve?

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Employees’ quotes

Good – easy to understand, navigation, explanations, pictures

Used it when I moved stationery

Felt modern

I adjusted my seat

Took 10-20 minutes to complete

Much better than a handbook and far easier to update

The writing style was pitched in the right way. It was easy to understand and had a chatty informal style

I adjusted the position of my computer monitor

Was already aware but it was a nice refresher

E-learning is a very unique way of learning

Quicker and easier than face to face

Can access when I work evenings or in spare moments

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The basics: How we set up our e-learning• We pay CLC• They provide generic ‘off the

shelf’ courses via a website (or intranet)

• E-learning Senior Admin: assigns password, assigns mandatory courses, chases weekly

• User guide and top tips……plus phone-based or face-to-face coaching

• People complete mandatory courses and can then access other courses

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Personalising your e-learning to your organisation

1. Generic ‘off the shelf’ courses, provided by CLC

2. Tailored courses developed in-house, from scratch

3. CLC will provide templates for us to tailor / adapt

The Guinness Partnership has

4. We are also experimenting with alternatives: email, phone, webinars

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View the Induction template

http://www.guinness.charitylearningonline.org/

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Any questions?