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Carmela Avner, CIO of Israel
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Israel eGov | Over View
October 2012| Ministry of Finance | Government CIO
Ofir Ben-Avi – Director, eGov
In this Presentation
The eGov Model & Israel Major Activities
About Israeli eGov Unit
Israel in Numbers
About eGov unit
Established in 1996, as part of the Accountant
General division, with the mission of meeting
growing technological challenges.
As of March, 2012 the eGov unit is a part of the
newly established Government CIO .
eGov Array
eGov Array
• budget: 25 million US $
• Employees: 210
Developers
System & Communication
Security information
Project managers
Content experts
eGov 2013 main goals
• Mobility
• Cross Ministers Processes (Doing Business)
• Open government
The citizen and
business point of
view
The ministry’s point of
view
The wisdom
of crowds
Managing platform for
inter-ministries processes
24/7 service
Providing better,
efficient online service
Better service for
citizens
Improving service
for businesses
Saving money
Increasing efficiency
Vision
and Goals
Reducing bureaucracy
New online
services
Technological advancements
Raising
government
production
Increasing
transparency
Raising productivity
Improving government’s
image
ASP
ISP Internet Service Provider Application Service Provider
The e-gov unit is responsible for both:
• initiation and development of e-government
services
• Connection government offices to the Internet
• Application hosting uptime guarantee
• Warranty to information security
ASP
ISP Internet Service Provider Application Service Provider
Benefits:
• Full responsibility for customer experience
• Better collaboration between applications teams &
hosting and maintenance teams
• Ability to set standards for information security
aspects
Israel in Numbers
Israel's population - 7.9 million (2012)
Israel in Numbers
76% Computer ownership
60% Daily connected to the internet
3.3 hours a day Average time spent on the net
51 % from the connected (3.7 million)
Usage of social network
120% Mobile phones
64% Usage of mobile internet
• Israelis spend an average of 11 hours a month surfing social networking sites
• 4 million Israelis have a Facebook account, half login once a day (51% from the connected to the interment)
Social networks in Israel
The eGov model & Israel major activities
Connected
Transactional
Emerging (Interaction)
Enhanced (Data services)
4 levels of Development
United Nations eGov framework
The report covered 190 countries
2003 2004 2005 2008 2009 2010
24 23
24
17
27 26
2011
16
Israel’s Rating On the UN’s eGov Report
gov.il Portal & Governmental Service Catalogue
• All Government services provided by all the different offices, collected into one smart and user friendly web site
• Cutting edge technology – permanent streaming of information, allows for a constantly updated and dynamic site
A web portal for all online services and government information for citizens and businesses. Based on open source technology - Drupal
• Established in 2001
• Contains 170 payments
• Includes two payment options: credit card and credit transfer
The eCommerce payment service Based on Microsoft's technology: commerce server 2002 According to the work plan for 2013 we will establish a new infrastructure
e-Payment Service
0.47
0.8
1.3
2.32.54
2.92
0
0.5
1
1.5
2
2.5
3
3.5
Number of transactions (Millions)
1,37 2,29
5,31 6,33 6,97
13,63
20
25
0
5
10
15
20
25
30
2005 2006 2007 2008 2009 2010 2011 2012
Payment - billion NIS
Payment Service in Numbers
The service based on Microsoft .Net technology and in-house development. The technology is based on installing an “add on” for web browser
• over 3000 government forms
• more then 1800 digital forms
• The ability to integrate with other systems
eForms Service
0.6
1.39
1.94
3.26
4.57
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Total usage (million)
Form Service in Numbers
Main technological infrastructure for building government sites in a fast, simple and uniform manner, tailored to ministry’s needs
• Based on 2 technologies: Microsoft Shear Point, Drupal (Open Source)
• Shared infrastructure for hosting • Support standards:
• Languages • Security information • Accessibility
Gov Accelerator
A Personalized government portal that allows every citizen to obtain personal information and perform online processes. Using SOA technology, based on IBM's infrastructure (Data Power)
Strong sense of identification – Smart ID
My.gov
• Creating a development environment that will allow each ministry to develop its own apps • Forming an application development infrastructure that will allow ministries to develop apps that include identification and hardware access
Mobile Apps
M-Government Providing mobile based advanced services
Smartphone and tablet applications
for Online Payment Services
Status: under development
• Providing specific services
• Making eGov services available for customers at peripheral areas
• Handicap accessible
Interactive self service stations, no representative needed
Standalone Service Station
Open Government
Transparency
Accountability Public
Participation
Open Government Partnership
The three principles influence each other, overlap and resonate. You can not achieve one without the other two Innovative technology serves as the foundation which enables the change
The Israeli government respects freedom of information
policy and is obligated to promoting transparency and
comprehensive government report principles
• Previous approach – The government has exclusive ownership over information
• Current approach – Information is a public resource Citizens should have free access to information
The government is responsible for providing accessibility
to information for the public
Transparency and comprehensive government report
Accountability
“ …The Israeli government will promote accountability as part of its strategy to allow the public to criticize governance performance, while examining elected representatives and public servants’ performance, according to clear standards…”
Public Participation
“The Israeli government will form a public participation policy to enable citizens to take part in planning and execution processes of the government work and will use the wisdom of crowds in order to improve government policies’ execution and strengthen public trust in governance systems”
Go
v 2
.0
Some statuses generate over
1,000 comments
Twitter Forums
Publicly exposing government information:
• Increase governmental transparency
• Encourage the developers’ community to independently develop useful analytical tools for both business and research purposes
Data.Gov
Launched under minister Eitan's directive. Giving the public the opportunity to voice their opinion on the government committee.
3,500 suggestions,
8,946 votes on various issues
hidavrut.gov.il (Dialogue)
Doing Business – Cross ministers Processes
Doing Business is a World Bank report
• The Doing Business report covers 10 indicator sets in 183
countries
• In the last Doing Business report, Israel ranked 34th
• The goal: to simplify and shorten inter-ministries bureaucratic
processes
• The concept: the citizen and/or the business at the focus of
attention
• Starting a business
• Property Registration
• A business license
• Building permit
Using a central technological infrastructure
More… Cross ministers Processes
Solution that combines a number of technology platforms:
• Payments Service
• Forms Service
• Central infrastructure for work flow
• Self Development Microsoft technology
Online importer-customs communication system. “MASLUL” allows importers and exporters to submit online forms, license and permit requests to the authorities. Status updates are sent at every stage.
Israel imports processes
Connecting the business sector through a secure network to the government network:
• Banks
• Insurance Companies
• Large companies
Based on the messaging infrastructure (SOA) and security standards
G2B infrastructure
Thank You
Ofir Ben-Avi – Director, eGov