Education / Service Design Drinks

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  • Service Design Drinks

    E S B Z / F E B R U A R Y 1 8 , 2 0 1 5

    Education

    Manuel Gromann, Fuxblau

  • Katrin PhD Candidate, University of Potsdam

    Who are we?

    Olga Business Consultant, Fuxblau

    Manuel Service Designer, Fuxblau

    Mauro Designer, SAP

    Martin Designer, Nokia/HERE

  • Who is the host?

  • Going global

    https://youtu.be/9pyxQr7Y1cg

    The Service Design Drinks were video recorded for the first time. You can watch the full session here:

  • Focus education at schools

  • improving schools high impact=

  • #1 What #2 Why #3 How

    Exercise

    AG E N DA

    Service Design Drinks On Education

    Context Challenges Strategies for improvement & examples

  • What Context

  • The evolution of the rest of the world

    schools

    time

    improvement

    the internet happened

    the rest of the world

  • learning how things work

    exchanging photos

    sharing homework

    Students reality

  • Last week I was asked for help by a colleague since the interactive whiteboard was broken. The problem: a cable was loose.

    M I C H A E L B U S C H teacher in Hamburg

    *

  • Reality at school

    Photo: Michael Busch, teacher in Hamburg

  • Computer lab

    Photo: Flickr artist elaine000

  • Banning mobile phones

    Photo: Flickr artist David Sudgen

  • Are students way ahead of their teachers and of school reality?

  • International Computer and Information Literacy Study (ICILS) 2013: Preparing for life in a digital age

    November 2014

  • Computer literacy

    an individuals ability to use computers to investigate, create, and communicate in order to participate effectively at home, at school, in the workplace, and in society

    Definition by Fraillon, Schulz, & Ainley, 2013

  • Data base of the ICILS

    60,000 students grade 8 (or equivalent) 35,000 teachers 21 countries*

    *or education systems

    Source: Executive summary of the ICILS 2013

  • Access to computers & internet at home

    Source: Executive summary of the ICILS 2013

    *cross-national average of 8th graders

    94%*at least one computer (desktop, laptop, notebook, or tablet device)

    48%*three or more computers at home

    92%*@some form of internet connection

  • Years of computer usage since

    5 - 7 years

    38%

    29%

    33%

    7+ years

    Source: Executive summary of the ICILS 2013

  • Computer usage at schools

    Denmark 40.2

    Poland 18.4

    Germany 9.1

    25 50 75 1000

    every day at least once a week

    at least once a month

    less than once a month

    never

    Canada 73.0

    Source: Presentation of Dr. Heike Schaumburg at Richtungsweiser Bildung

  • [] we would be naive to expect [students] to develop computer and

    information literacy in the absence of coherent learning programs

    Quote from the executive summary of the ICILS 2013

  • Study findings

    Source: Executive summary of the ICILS 2013

    young people are not the digital natives who we think they are

    knowledge & skills can and should be taught

    need to focus on increasing teacher expertise in information and computer technology use

  • How to get teachers on board?

    will

    skill

    tool

    higher frequency of usage

    Based on the Will-Skill-Tool-Model by Knezek et al 2000

  • Why Challenges

  • Challenge #1 The trouble of ownership

  • Teachers are breaking the law every day because they want to use materials that

    are up to date.

  • Copyright & service innovation

    O W N E R S H I P O F M E D I A

    A C C E S S T O C O N T E N T

    music on CDs Spotify

    movies on DVDs Netflix

    knowledge inside school books

    ???

  • meinunterricht.de

    APPROACH Access to proprietary high quality content

  • scook

    APPROACH Access to proprietary high quality content

  • APPROACH Access to creative commons content (OER)lernox

  • Challenge #2 Empowerment & digital tools

  • computer rooms no integrated learning

    tablets & laptops financial burden

    bring your own device

    inclusion of all students

    smartboards teachers need training

    free wifi legal issues & misuse

    T E C H S O L U T I O N S H U R D L E S

  • APPROACH Regular feedback to improve teachingEdkimo

  • APPROACH Connect teachers to help each other (P2P)Lehrerkolleg

  • APPROACH Computers as part of an open learning environmentFreies Christliches Gymnasium Dsseldorf

  • APPROACH Students work on solutionsStudent initiative at Leibnitz Gymnasium

  • Challenge #3 Multiple stakeholder

  • 1 Germany 16 federal states

  • teachers

    parents

    students

    politicans

    school boarduniversities

    administration

  • APPROACH

    ?

  • Bringing in Service Design

  • Tool: Stakeholder Map

    People-Centerer view on an ecosystem

    Understand who affects and who is affected by a service

    Illustrates relationships & dependencies

    WHAT

    WHY

    HOW List all stakeholdersAnnotate relationships

  • EXAMPLE Map of relationships

    FuxBlau

    Stakeholder Map

    .............................

    .............................

    .............................

    .............................

    .............................

    ................................

    ................................

    ................................

    ................................teachers

    students

    parents

    administration

    school board

    friends

    publishing houses

  • EXAMPLE Centered approach

    FuxBlau

    Stakeholder Map

    ......................

    ......................................

    .................................

    ................................

    ................................

    ........................................

    .................... ....................

    ........................................

    ................................

    ................................

    .....................

    .....................

    .....................

    .....................

    .....................

    .....................teachers

    students

    parentsschool board

    publishing houses

    Federal politicians

  • Exercise

  • Exercise

    Create a stakeholder map that helps you to tackle your challenge (challenges are on the work sheets).

    1. Brainstorm and collect all stakeholders. Put each stakeholder(group) on a single post it.

    2. Bring the stakeholders in an order that helps you to make sense of the ecosystem.

    3. Annotate the kind of relationships that the stakeholders have with each other.

  • Take-away

  • Will-Skill-Tool model

    will

    skill

    tool

    higher frequency of usage

    Based on Knezek et al 2000

  • Take-away

    teachers expertise needs to be improved

    the access of learning materials (content) needs to be improved

    to solve education challenges we need to manage stakeholders better

    students are not as computer literate as one might think

  • Nov 1314, 2015 at Kalkscheune, Berlin / Germany

    Interactive conference for Service Innovators

  • Thank you

    servicedesignberlin.de

    @SD_Berlin

    fb.com/servicedesignberlin