E-Services

This refers to all buying and selling over the internet.

E-commerce

Advantages◦ Services available 24 / 7◦ Large stock range◦ Detailed product information◦ Ability to compare prices◦ Equal delivery to town and country

Disadvantages◦ Possible credit card fraud ◦ What about returning faulty goods?◦ How are you covered when you purchase goods from

another country?

Advantages and Disadvantages

This allows you to manage your money on-line.

E-banking

Advantages◦ Service available 24/7◦ Secure◦ From comfort of home◦ Can make various payments/transfers◦ View transactions

Disadvantages◦ No face to face communication

Advantages & Disadvantages

E-Government refers to the use of ICT to provide Government services, transactions and interactions with citizens, businesses and other government departments.

Examples include: e-gov portal, online tax service, schoolnet.

E-Government

Advantages◦ No need to queue◦ Can view all services

available from home◦ Quick communication

Disadvantages◦ No face to face communication therefore cannot

get suggestions of alternative actions

Advantages & Disadvantages

E-learning refers to learning via the internet or working through a disc based tutorial

E-learning

One trainer can train many people at different locations

Students can work at their own pace Teaching can be 24/7 E-learning solutions are cheaper than

traditional teaching methods

Advantages

No opportunity to ask question and receive answer there and then

Internet connection may fail Download speed may be slow Materials may be limited

Disadvantages

Refers to people working at home connected to the rest of the organisation via network, e-mail or telephone

Teleworking

Reduced or Zero commuting ◦ No travelling◦ Less stress due to traffic

Greater ability to focus on one task Flexible schedule Reduced office space/desk requirements

Advantages

Lack of human contact Negative impact on team work Self-discipline (might be difficult to focus)

Disadvantages