Duty Protocol & Duty Protocol & Crisis ResponseCrisis ResponseFall Resident Advisor Training

Duty BasicsDuty BasicsCheck in at REH office in East

every night at 8:00 pmWeekday coverage from 8:00

pm-8:00 am – you must be in your building(s)

Weekend coverage is 24 hours – the 8:00 AM-8:00PM shift the next day is split between you and your duty partner

Visibility & Community Visibility & Community DevelopmentDevelopmentPerform social roundsKeep your door open when you

are in your roomPerform a full walk-through of the

building(s) roughly every hourLeave a note on your door with

your location and return time if you are not in your room

Host/attend programs (with your AC’s permission)

RadiosRadiosKeep them with you at all timesKeep them on until the AC on

duty signs you offRadios remain off from 8:00 am –

8:00 pm on Saturday and SundayReturn them to Res Ed & Housing

by NOON on the following day or pass them off to the RA assuming duty during the day on a weekend

Radio ProtocolRadio ProtocolKeep radios on Channel 2, unless

you need to reach Security (Channel 1)

Don’t use names or confidential information over radios – use phone if needed

Avoid non-work-related conversations

CommunicationCommunicationThe AC on duty and/or Security

may contact you in the following ways when you are on duty:◦Your radio◦Your room phone◦Your cell phone◦In-face by coming to your

building/room

When you are on duty, the When you are on duty, the AC on duty will…AC on duty will…Greet you at check-in, hand out

your radios and debrief you on any important information you may need to know that evening.

Be available via radio, the AC Duty Phone, or their apartment landline for consultation at any time.

Stop by your building(s)…especially on the weekend

Crisis/Emergency Response Crisis/Emergency Response BasicsBasicsRemain calm and breatheNOTIFY (follow the phone chain

appropriate for the incident)Document the situation in an

Incident ReportMaintain discretion and

responsibilityPractice self care

Who Do I Call???Who Do I Call???

In the event of… A life-threatening medical emergency Violent behavior of any kind The threat of immediate violence or someone brandishing a

weapon A bomb threat The death of a student Any time you are concerned for the immediate health or welfare of

another person, including yourself

1) Call 9112) Call Security

3) Call the AC on Duty

Who Do I Call???Who Do I Call???

In the event of… A fire or smoke emergency

1) Activate the nearest pullstation and evacuate

2) Call 9113) Call Security

4) Call the AC on Duty

Who Do I Call???Who Do I Call???

In the event of… A psychological emergency If you hear about or are directly informed of a sexual assault You see drugs or drugs paraphernalia The need for an emergency repair A power failure Non-compliance (that is not threatening or violent)

1) Call the AC on Duty2) Follow her/his directions

Who Do I Call???Who Do I Call???

In the event of… Evidence of arson The discovery of a bias-related incident

1) Call Security to initiate an investigation of the incident

2) Call the AC on Duty

Who Do I Call???Who Do I Call???

Any time you are not sure what to do…

If possible and appropriate, contact a fellow RA for advice or back-up

Call the AC on Duty for consultation

Contacting the AC on DutyContacting the AC on DutyUse your radioCall the AC Duty Cell PhoneCall their home landlineONLY if you have not gotten a

response within a reasonable amount of time, call Security

Special ResponsesSpecial ResponsesShelter in PlaceEvacuationPower OutageNatural DisasterDangerous Person on Campus

Follow instructions from Professional Staff Members and/or Security

Go with your gut…Go with your gut…Remember that our goal is to ensure that

residents are safeYou must respond to each and every

situationIf you suspect that something is an

emergency, do not hesitate to respond accordingly!

Ask for help or back-up if neededAt her/his discretion, the AC on Duty may

give you instructions over the phone/radio instead of appearing on the scene for every incident. If you strongly feel that you need her/him on the scene, express that.