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Return of Investment that Talis Aspire has delivered at Nottingham Trent University
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10 April 2023 1
Enhancing life-long learning, teaching and research through information resources and services
10 April 2023 2
Dorothy Atherton, Services Manager - Resource Acquisitions and Supply
Talis Aspire Digitised Content (TADC)
Measuring the Value – 6 Months on……
10 April 2023 3
Looking Back……..
Struggling to meet KPIs
No online request system
Documents stored on VLE
No integration with Resource Lists
General dissatisfaction with service - request
numbers falling
www.karipatterson.com 2012
www.crossfitwest.com
10 April 2023 4
First impression of TADC……..
TADC allows better use of staff time
Academics make requests online through Resource List
Documents integrated and easily accessible through
Resource Lists
Integration with TARL at the front end, but divorced at the
back
Control and consistency in copyright process – sentry
guards access
Dxfoundation.orgi 2012
MOVIECROFT.COM
10 April 2023 5
Weighing the Case for TADC
Arguments for TADC
Arguments Against
More expensive than our old system.
10 April 2023 6
Weighing the Case for TADC
Case for TADC Case against TADC
A more positive user experienceLess risk of infringing copyright
Greater engagement with Resource list
system
More cost effective use of staff time
More expensive than our previous system
10 April 2023 7
6 Months on……
Is the impact and value of TADC starting to live up to expectation?
10 April 2023 8
Increased functionality in
TADC
Better use of Staff time
More flexible staff able to
provide a better service
Meet KPI more consistently, even at busy
times
Increased satisfaction from
academics
More requests made
More documents available more
easily via Resource Lists
Increased student satisfaction
Less risk for the University
10 April 2023 9
More efficient use of stafftime - expectation
– Time spent processing original request– Time spent scanning and creating clean PDF
– Time spent attaching cover sheet and uploading
– Time spent rolling over at year end
– Time spent processing requests ultimately rejected
– Time spent corresponding with academics
– Time wasted in peaks on troughs of annual digitisation cycle
133 hours No saving
63 hours
125 hours
50 hours
100 hours
475 hours
WWW.mevvy.com
10 April 2023 10
More efficient use of staff time
• Lost a member of staff
• Work covered within team
• More staff involved in processing requests
• Involvement from and with other teams
• Rollover – yet to be fully tested
www.housingwire.com
10 April 2023 11
Compliance with Licence - expectation
– Concierge checks against authority sources and applies rules consistently
– Less decision-making responsibility for staff more possibility of spreading the work and less need for a digitisation ‘expert’
– TADC is context sensitive – Structured decisions can be tracked and monitored– Academics get instant feedback on compliance– Library staff not the bad guys, and academic staff more
aware of issues– Sentry controls access to documents stored in the vault– Gives us more control over digitised content
Peterdonoughue.blogspot.com
10 April 2023 12
Compliance -Reality
• Decreased risk for the University
• ???????
• Greater general awareness of copyright issues
• Falling in number of rejected requests and requests requiring supply of further information
• More flexible staff
• Cross-over of staff – DSD on rotas for other teams; more staff involved with digitisation
• Smoothing of peaks and troughs in service
• Meeting need-by dates consistently – even during busy periods
• Greater job satisfaction??
10 April 2023 15
Increased functionality in
TADC
Better use of Staff time
More flexible staff able to
provide a better service
Meet KPI more consistently, even at busy
times
Increased satisfaction from
academics
More requests made
More documents available more
easily via Resource Lists
Increased student satisfaction
Less risk for the University
10 April 2023 16
Informal feedback from Academic Staff: Before TADC Since October…..
• No complaints
• Ease of requesting
• Instant response
• No further input required from them
• General high standard of service from the team Back
• Complaints about missing need-by dates
• Confusion about how to make requests
• Confusion about how to make the texts available
• Disappointment in falling standard
10 April 2023 17
More digitisation requests?
Aug Sep Oct Nov Dec Jan0
100
200
300
400
500
600
700
800
900
Cumulative Dig. Requests
2009-20102010-20112011-20122012-20132013-2014
Back
10 April 2023 18
2009-2010 2010-2011 2011-2012 2012-2013 2013-20140
500
1000
1500
2000
2500
3000
3500
4000
Annual Number of Digitisation Requests
Average number of requests
10 April 2023 19
% Requests by School Pre and Post TADC
Arts a
nd H
uman
ities
Art an
d Des
ign
Agricu
ltura
l, Rur
al a
nd E
quin
e St
udie
s
Educ
atio
n
Nottin
gham
Law S
choo
l
Nottin
gham
Bus
ines
s Sch
ool
Scho
ol o
f the
Bui
lt En
viro
nmen
t
Socia
l Scien
ces
Scie
nce
Spor
t and
tech
nolo
gy0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
2011/122013/14
10 April 2023 20
Increased functionality in
TADC
Better use of Staff time
More flexible staff able to
provide a better service
Meet KPI more consistently, even at busy
times
Increased satisfaction from
academics
More requests made
More documents available more
easily via Resource Lists
Increased student satisfaction
Less risk for the University
10 April 2023 21
• Greater use of digitised documents
− Usage Stats
• Increased satisfaction with the service− Formal/Informal
feedback
• Increased word of mouth pressure on academics to engage with service - anecdotal
• Better service for academics encourages better, wider use of service
• More materials easily available when and where required from within the resource list.
• All digitised materials available from within the resource list
Students
10 April 2023 22
Views on live requests since October 2013
1,000
750
500
250
0
10 April 2023 23
Views:37,878Downloads:4416Prints: 886
43:9:1
http://content.talisaspire.com
10 April 2023 24
Student Feedback
• Positive but mostly anecdotal
• Reports back from from course committees
• LIBQual score (January 2014):
“Main Texts and Readings for my Work”
2011 2014 SCONUL
Perceived Mean 6.85 7.28 7.13
10 April 2023 25
Increased functionality in
TADC
Better use of Staff time
More flexible staff able to
provide a better service
Meet KPI more consistently, even at busy
times
Increased satisfaction from
academics
More requests made
More documents available more
easily via Resource Lists
Increased student satisfaction
Less risk for the University
10 April 2023 26
Any Questions?
Want to know more about [email protected]
Gaskella.wordpress.com
Myoptimalcareer.com
