Rights, Results and professional governance

Social and health policy is made in boardrooms but shaped in practice settings

Institutional and professional practice is the ‘black-box’ of Results-Based Management systems

The focus on results and impact has allowed us to take our eye off the ball of quality

Quality in practice is an accomplishment, not an objective

To reveal quality in professional practice To reveal the mechanics of social policy To create an evidence-based site for public

debate about services To create a base for public accountability and

debate about citizen agency and good governance

To make transparent where results come from (and don’t), what they mean and how to replicate them – i.e. to understand context

To assess impact

Direct observation of practitioner/citizen interactions

Analysis of professional and clinical judgement (incl. Indigenous judgement)

Policy-into-practice audit Triangulation (practitioner/user/observer) Information exchange