DIRECTING AND

COMMUNICATION

COMMUNICATION DEFINED

• Is defined as the process of passing information and develops understanding from one person to another.

FEATURES OF EFFECTIVE

COMMUNICATION

•Communication is the heart of every business activity.

FEATURES OF EFFECTIVE

COMMUNICATION

• It is the process of living in harmony with others.

FEATURES OF EFFECTIVE

COMMUNICATION

• It is the thread that ties the action of individual to its desired objectives.

FEATURES OF EFFECTIVE

COMMUNICATION• It is a way of sharing our feelings, thoughts, ideas, wants and needs.

FEATURES OF EFFECTIVE

COMMUNICATION•Directing human efforts are carried out by managers through the communication process.

FEATURES OF EFFECTIVE

COMMUNICATION•No effective directions would prosper without effective communication.

COMMUNICATION PROCESS

•The process of communication involves two parties, the sender and the receiver of the message.

COMMUNICATION AND THE DIRECTING

PROCESS•Directing is communicating. It must be clear of static signals the clog the information highway.

THE RESPONSIBILITIES OF THE SENDER.

•Determine and analyze the purpose of communication.

THE RESPONSIBILITIES OF

THE SENDER.

•Know the sensitiveness of the receiver to the message.

THE RESPONSIBILITIES OF THE SENDER.

•Make the message simple and understandable on the point of the receiver.

THE RESPONSIBILITIES OF THE SENDER.

•Select the most appropriate medium.

THE RESPONSIBILITIES OF THE RECEIVER.

Get the message clearly.

THE RESPONSIBILITIES OF THE RECEIVER.

•Decode the information and get its meaning.

THE RESPONSIBILITIES OF THE RECEIVER.

•Accept the message according to its intent.

THE RESPONSIBILITIES OF THE RECEIVER.

•Act accordingly as to what the message is all about.

THE RESPONSIBILITIES OF THE RECEIVER.

•Provide feedback to the sender.

TYPES OF COMMUNICATION

•THE FORMAL DOWNWARD COMMUNICATION

TYPES OF COMMUNICATION

•THE FORMAL UPWARD COMMUNICATION

TYPES OF COMMUNICATION

•HORIZONTAL COMMUNICATION

TYPES OF COMMUNICATION

•GRAPEVINES

COMMUNICATION MEDIA

• Informal talks- most common

COMMUNICATION MEDIA

•Telephone calls and texting

COMMUNICATION MEDIA

•Memorandum

COMMUNICATION MEDIA

•Letters

COMMUNICATION MEDIA

•Reports

COMMUNICATION MEDIA

•Meetings and conferences

COMMUNICATION MEDIA

•Bulletin boards and display

COMMUNICATION MEDIA

•Visual aids and advertisements

WAYS OF IMPROVING COMMUNICATION

•Develop a corporate attitude of openness.

WAYS OF IMPROVING COMMUNICATION

•Develop an objective suggestion system

WAYS OF IMPROVING COMMUNICATION

•Provide effective counseling and grievance procedure.

WAYS OF IMPROVING COMMUNICATION

•Participate in office informal social gatherings.

WAYS OF IMPROVING COMMUNICATION

•Analyze grapevine information and make corrective actions

WAYS OF IMPROVING COMMUNICATION

•Conduct attitude surveys.

WAYS OF IMPROVING COMMUNICATION

•Conduct exit interview and find out problems.

BARRIERS TO COMMUNICATION

•Distance•Distortion•Semantics•Level of knowledge

BARRIERS TO COMMUNICATION

• Lack of responsibility and inaccessibility • Failure to listen and personal

differences• Communication gap• Failure to use proper media

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Clarify the ideas before communicating

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Determine The True Intention Of Each Communication

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Be Adapted To Human Setting

TEN COMMANDMENTS OF GOOD COMMUNICATION

• Planning And Consulting Others As Needed

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Care In The Delivery Of The Message

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Consider The Person’s Need And Interest

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Develop Information Feedback

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Develop Communication Highway

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Develop Action Support

TEN COMMANDMENTS OF GOOD COMMUNICATION

•Understand In Order To Be Understood

END