1. Developing Regional Community Partnerships Improving
Communication and Collaboration
2. Learning Objectives Improve critical thinking skills in
order to ascertain possible challenges to solutions and criteria
for evaluating success. Use conflict resolution processes to build
consensus and make decisions.
3. Competing Priorities A consortium of members from various
city agencies have decided to come together to discuss ways they
can improve the image of their region of the state. Some
individuals believe that improving social services should be the
top priority while others believe that increasing economic
development should be the main goal. Both agree that the quality of
life for the citizens of the region needs to be improved in order
for the cities to remain competitive with other cities throughout
the state.
4. 3 Minutes of Conflict Insights
https://www.youtube.com/watch?v=KY5TWVz5ZDU
5. Defining Conflict Discord of action, feeling, or effect;
antagonism or opposition, as of interests or principles
Controversy; quarrel Debate vs Argument Argument is defined as an
opinion supported by evidence Debates are based on opposing
arguments http://www.compuhigh.com/demo/eng12les09.htm
6. Managing Conflict Dos for Healthy Debate Remain neutral to
both sides Remind people to listen intently Point out differences
that focus on the facts not feelings Ask each side to paraphrase
ideas or concerns of the other Keep control by facilitating and
using rules Close and move ahead Donts for Heated Argument
Participate instead of facilitate Allow rude behavior or one side
to do all talking Get defensive or be passive Let participants
attack each other personally Lose control by not utilizing behavior
rules Let the argument go on and on
8. Avoiding Does not allow for conflict to be resolved Can be
best option if both parties need time to calm down; the issue is
small, cant be solved or will result in both parties losing Does
not get rid of the problem/issue No effort goes into finding a
solution If used too often teams become ineffective
9. Accommodating Focuses on keeping the peace rather than
getting at the root of issues to find a solution More of a social
way of dealing with things when tolerance and civility is key to
maintaining relationships such as within a family Used if one side
is less interested in the issue than the other side Use also if it
is absolutely clear that one side is wrong Keeps underlying issues
from being explored just to keep the peace
10. Compromising When two sides (people or group) has strong
opinions and beliefs One side cant go over to the other so a middle
ground is established in between the issues and concerns of both
sides While it gets a solution it is at the cost of something at
both sides, which leaves them feeling like they have won and lost
Resentment can build on either side for having to give up something
important to them Leaves people feeling like they have no choice
and must live with decisions
11. Competing Typically from a stance of defense to prove ones
viewpoint Normally used in sports and war Generally combative and
adversarial Not good technique to use when facilitating
conflict
12. Collaborating Striving to build consensus Shares ideas from
everyone and builds on those ideas to find solutions Active
listening is practiced Non competitive nature is practiced to find
solutions Emphasizes working together not just getting what you
want Leads others to feel like they have a win/win situation that
they can live with Requires a lot of time and effort to achieve do
no waste on trivial issues
13. Facilitating Conflict Resolution Wording Intervention I can
see that; I notice that; looks like I am concerned that; this may
impact the What or how this should be done is; I need the team to
Purpose Describes what you see; a snapshot of the situation Lets
team know how this impacts everyone and the purpose Moves the
ineffective behavior to create a more positive solution
14. The 8 Step Facilitative Conflict Management Process 1:
Identify and clarify the issue so everyone is clear what is being
discussed 2: Ensure and remind, if needed, everyone of the behavior
norms/rules to follow 3: Set appropriate timeline and manage to it
so the process does not drag on 4: Give details of the approach to
be used for objectivity and completeness 5: Ensure that all facts
are shared and understood by both parties 6: Engage participants in
creating a wide range of solutions and build upon them 7: Set the
method to sort through and decide on solution; establish criteria
8: Make an action plan to assign the tasks and roles for
implementing solutions
15. Peace is not the absence of conflict, it is the ability to
handle conflict by peaceful means. Presented by C. A. Engleton -
Ronald Reagan
