Designing a Training Session for Public Authorities (EFITA 2011)

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)

Rural InclusionDesigning a Training Session

for Public AuthoritiesNikolaos Marianos, Madalina Ungur, Vassilios

ProtonotariosGreek Research & Technology Network, Athens, Greece

Charalampos Thanopoulos, AgroKnow Technologies, Athens Greece

Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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Rural Inclusion Project Acronym: Rural Inclusion Contract no :238900 Project Type: CIP-ICT PSP Start Date: 01/07/2009 Duration: 36 Months Total Budget: 4.800.000€ EU Funding: 2.400.000 € Web Site: www.rural-inclusion.eu Wiki Page: wiki.agroknow.gr/ruralinclusion

Rural Inclusion Vision

Rural Inclusion: making the life of civil servants and rural entrepreneurs easier through

innovative eGov services, training tools and methods


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Rural Inclusion Objectives

Principal Objective

To reduce the administrative burdens (ABs) of rural SMEs, by reducing the information

elicitation process of businesses when they want to use a particular instance of

some public service, or making more effective use of the resources


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Rural Inclusion Objectives

To deploy a number of innovative eGov services that will complement the provision of the selected public services, and will facilitate the interaction between the rural SMEs and the regional authorities

To adopt and implement an innovative approach for the training of both staff of the regional public agencies and SME communities on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services


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Technology

Rural Inclusion Platform: Incubator of three different, independent

and well-defined components Semantic eGov eGovTube RuralObservatory2.0


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Semantic eGov

The main bundle of semantic eGov services that helps reducing the administrative burden for rural SMEs, in

regard to their transactions with regional public authorities

[designed by NUIG & CERTH]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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Semantic eGov Helps citizens and businesses find the specific version of the

public services which addresses their needs and matches their profiles among a large number of service versions that a public service type has, through a user-friendly, self-explanatory interface that offers them the necessary guidance throughout the process.

Informs citizens and businesses whether they are eligible for a specific public service.

Provides complete and well-structured information for the identified service

The component has been developed and deployed in the context of SemanticGov by the Digital Enterprise Research Institute (NUIG), Ireland and CERTH

http://www.semantic-gov.org/Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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eGovTube

A semantically interactive web platform for knowledge and experience exchange between users related to

facilitating the gradual adoption of the innovations proposed (i.e. the eGov services proposed by Semantic eGov and Observatory 2.0) in the target communities

[designed and developed by CEDEP]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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eGovTube

Evolution of CMTube, designed and developed by CEDEP based on latest web trends makes extensive usage of video, profiling, game

dynamics, agents and network visualizations captures the attention and involvement of community

members


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RuralObservatory 2.0


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The carrier of training content, also provisioning for some additional eGov services [designed and developed by GRNET]

RuralObservatory2.0

Online observatory that has been developed in the context of the Rural-eGov

(http://rural-egov.eu)

Leonardo da Vinci (LdV) initiative

Monitors and assesses the e-Government services that are being deployed in a number of rural areas around Europe.


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Training and Living Labs in Rural Inclusion Major aspect of the overall Rural Inclusion approach a

collaborative training and networking approach What? adopt and implement an innovative approach

for the training Who?

staff of the regional public agencies SME communities

On What? on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services

Why? to accomplish a cultural change towards the usage of online public services


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Objectives of the Training Events for PAs Train Public Authorities to:

become professional in using the services of the Rural Inclusion project

model Public Authorities services according to the Rural Inclusion service modeling methodology

assist their community in taking up the services provided by Rural Inclusion


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Training Events

It is expected that training events will take place in the five (5) participating user regions In the Greek island of Chios In the Spanish autonomous region La Rioja In the French area of Lammote - Beuvron In the area of Latvia In the Communauté de Communes du Nord

Martinique (overseas France)


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R.I. Training events around the world


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Training Events

Organised by user partners and supported by technical partners

Two kinds of training events: Small Scale Local Events Large Scale National Events


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Small Scale Training Events

3-5 P.A. employees and representatives of Local Public Authorities

focusing on both training and dissemination encourage and support the development of

links and first discussions on possible collaborations

participants asked to participate to the Large Scale National events and provide contacts

evaluate the R.I. platformRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

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Large Scale Training Events 10-15 P.A. employees and representatives of

National Public Authorities Training on:

Modelling public services Using R.I. Services and Tools Hands on sessions

Invite to model their public services using R.I. methodology

evaluate both the training session and the R.I. platform


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Small Scale Events Agenda (1/2) Welcome speech and introduction Introduction to eGovernment Introduction to Public Services The role of Rural Inclusion Public services for Rural Businesses P.A. e-service presentation P.A. public service presentation


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Small Scale Events Agenda (1/2) Hands-on Session – Using the R.I. Services Q&A session Evaluation: evaluate the R.I. Services -

Platform Closing - Partner Affiliation Programme


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Large Scale Events Agenda (1/3) Welcome speech and introduction Pre Training Session Evaluation

(Questionnaires by GRNET) Setting up Rural LL in RI Introduction to eGovernment Introduction to Public Services The role of Rural Inclusion Public services for Rural Businesses Hands-on Session – Using the R.I. Services


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Large Scale Events Agenda (2/3) Measuring Administrative Burdens GEA PS Description Template Poor versus complete service descriptions GEA PS Description Example Diagrams for modeling public services Presentation of a real example of a modeled

public service Hands-on Session – Modeling of real public

services


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Large Scale Events Agenda (3/3) Presentation of the eGovTube Hands-on Session – eGovTube Using and exploiting the opportunities of

RuralObservatory 2.0 Hands-on Session – RuralObservatory 2.0 Q&A session: Post Training Session Evaluation Closing


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Conclusions

Training Sessions aim to train the personnel of Public Authorities (P.A.).

To achieve maximum impact from the initial interaction and consultations with the P.A. employees, a two-step process comprising of Small Scale Local events and Large Scale National Training events is proposed.


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Education

Designing a Training Session for Public Authorities (EFITA 2011)