www.FrontOfficeRocks.cwww.FrontOfficeRocks.comom

How Do Patients Judge Us?

Is It This?

Or This?

How Do You Want to Be Judged?

How Do You Want to Be Judged?

Is It This?

Or This?

How Do You Want to Be

Judged?

Why Do Staff Matter?

It Can Be The Difference Between:

AND

Intro To Video Based Training:

VideoTraining Data❖Video Training Can Facilitate More Effective Training & Higher Level Of Retention

❖Communicating Large Amounts of Information is Best Done in a Visual Manner

❖Employees Can Watch and Process at Their Own Pace

❖Video-Based Training Can Be Done Without Taking Away Time From Other Employees

❖Can Train Multiple People and/or One Person Multiple Times, if Necessary

VideoTraining Data❖Videos Shorter Than Ten Minutes Can Be Quickly Absorbed and Comprehended

❖Video-Based Training Can Show Real World Examples for Each Working Situation

❖Can Teach Employees The Way You Want Them To Learn... Not Based Off Other Employees and Potential Bad Habits

Keep It Simple - One Step At A

Time❖Hold Off On Cross Training Until They Have Accomplished Their Own Job Description

❖Start With Their Immediate Role So They Don’t Get Overwhelmed Or Teach Too Much That Will Be Quickly Forgotten

❖Don’t Micro-Manage - It Sends A Signal Of Lack Of Confidence

❖Have Regular Meetings/Check In With New Employees

Progression In A Dental Office

❖Receptionist❖Scheduler ❖Treatment Plan Coordinator/Financial ❖Office Manager

Why Front Office Rocks?

To Help You Train a Great Team

So You Can Focus On Being A Great

Dentist

Sign Up This Week Sign Up This Week Get 2 Extra Get 2 Extra Mystery Mystery

CallsCalls

THANK YOU! THANK YOU!

www.FrontOfficeRocks.cwww.FrontOfficeRocks.comom