Cross-Cultural Communication or

Intercultural Communication

By Farhana N. Shah

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Purpose

Need determined by Administration

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Take responsibility for your own learning.

Be willing to experiment with the ideas and techniques presented.

Be respectful of those speaking (limit sidebar)

Be digitally responsible (vibrate mode)

Training Protocols

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Identify key ideas in

communicating with students

and parents of diverse

backgrounds.

Training Outcome

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Today’s Itinerary

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Time Content Process

3-5’ Introductions and Frame the Learning Review Ground Rules Preview Outcome and Agenda

Present

50’ Cross Cultural Communication Introduction and Activator Definition and Case Study/Scenario CCC: What Teachers Should Know

Present Clarify

3-5’ Summarizer and Evaluation 3-2-1

Review Feedback

O Mankind, We created you from a single (pair) of a male and a female

and made you into nations and tribes, that you may know each other.

Quran 49:13

Introduction

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Real World Example

http://www.youtube.com/watch?v=BrJTf97Ev8o

Cross-cultural communication is a field of study that looks at how people from

differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavor

to communicate across cultures. (Wikipedia definition)

What is Cross-cultural Communication?

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Barriers to CCC

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The key to effective cross-cultural communication is knowledge.

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In your assigned groups: 1. Select a recorder and speaker 2. Read and discuss assigned section. 3. Chart description of the discourse

style and key points about groups mentioned in the section.

3. Be ready to share with whole group.

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Ethnic Discourse Styles

1. Pace (slow) and Patience

2. Break down questions (no negatives)

3. Take turns speaking/listening carefully

4. Write down

5. Check meaning and summarize

6. Avoid slang

7. Be careful with humor

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Tips for Removing Barriers

Tips (continued)

AVOID

Racial identification unless necessary

Qualifiers that reinforce stereotypes

Language that has questionable connotations

BE AWARE

Of words, images that generalize

Rules regarding distance between speakers

Eye contact

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Teacher: Carolina is doing great. She’s doing

beautifully in English and in reading. And in writing

and in speaking.

Father: (Looks down at lap.)

Teacher: It’s wonderful!

Father: (Turning to point to younger son) The same…

this guy he…

Teacher: (Interrupting, with shrill tone.) Gooood!

Father: …can write—

Teacher: (Cutting him off) He can write in English?

Father: Well, his name…(trailing off).

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Parent Teacher Conference

1. Be organized

2. Make sure to have writing utensils/paper

3. Use positive body language

4. Avoid educational jargon. Listen to what they have to say instead of doing all the talking.

5. Focus on student’s strengths.

6. End the meeting on an optimistic note. Parents should leave feeling hopeful. They should feel you are an ally.

7. Summarize meeting/discussion: suggest things they can do at home to help and what you will continue at school.

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Some hints for successful parent conferences…

Wikipedia Definition

Culturally Responsive Teaching by Geneva Gay

Challenge of Cross-Cultural Family-School

Communication (Article by Elise Trumbull)

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Resources Used

Thank You for attending and for completing the session

evaluation.